HM Tropical

Tessa Crowley1/5 · 2026-05

We stayed at this hotel with our 1-year-old baby after specifically requesting rooms next to our parents over a month in advance to help with childcare during the stay. When we arrived on Saturday, we were told the hotel had no record of our booking and that there were no rooms available until Tuesday — leaving us without accommodation for 3 nights. The receptionist was extremely unhelpful and unapologetic. After 45–60 minutes of arguing and several phone calls, a room suddenly became available, but it was a downgrade from what we had originally booked. With a small baby and no alternative, we had no choice but to accept it. Our parents experienced similar issues. They had booked a pool-view room but were given a street-view room instead and told they would need to move rooms on Tuesday. Despite our request to stay near each other, they were placed on a different floor. Management were no better. There was no apology, accountability, or effort to properly resolve the situation. We were repeatedly told they “wouldn’t know availability until Tuesday,” which is hard to believe for a functioning hotel. The only solutions offered involved us moving rooms multiple times during our stay — exactly what we were trying to avoid with a baby. When we asked for compensation for the downgraded rooms and terrible experience, management flatly refused. Requests for food credit or even use of the pool beds were treated as unreasonable. Their only gesture was offering a so-called “premium room,” which was essentially the same room with robes, slippers, and a coffee machine — useless for a family with a small child. To make matters worse, our room keys stopped working and we were told it was because additional taxes needed to be paid — more charges on top of an already awful experience. What makes this even more frustrating is that around 40 of our friends and family were also staying at the hotel, bringing them significant business. Even worse, family members arriving on Tuesday were given pool-view rooms, despite us being repeatedly told none were available. The entire experience was filled with incompetence, poor communication, and dishonesty. Do not stay here.

Sa Scha3/5 · 2026-07

Das Hotel ist sehr in die Jahre gekommen und den sehr hohen Preis nicht wert. Das Badezimmer ist vom Wohnraum nur durch eine Glasscheibe getrennt. Wenn man dem Partner gerne beim „Geschäft“ zuschauen möchte, ok. Mit ein bisschen Glück funktioniert einer der Fahrstühle. Wenn man sich ein Stück Brot mit aus dem Speisesaal nehmen möchte, der einer Kantine gleich ist, so wird man ermahnt, dass dies verboten sei! Bestimmte Liegen kosten im Hotel extra!!! Das Essen gleicht im allgemeinen einem 2 Sterne Hotel. Ich kann dieses Hotel NICHT empfehlen!

Kait C3/5 · 2026-06

Hotel in ottima posizione a due passi dalla spiaggia con parcheggi gratuiti davanti alla strada, avevamo una camera con vista laterale e questo ci ha consentito di avere una bella vista del mare e della piscina senza dover necessariamente stare vicino alla strada rumorosa dove spesso di notte ci sono passanti fino a tarda notte. Le camere sono spaziose arredate in modo semplice ma molto pulito e fresco in stile moderno particolarità rara per un hotel a Maiorca. Sarebbe un luogo perfetto ma ci sono dei particolari che dovrebbero migliorare, la rumorosità delle camere sedie e tavoli trascinati in altre camere come se ogni sera dovessero aprire letti o traslocare mobili. Tra le critiche potremmo menzionare il personale poco espansivo e poco sorridente e il riciclo del cibo continuo con una rotazione dei piatti basati su cucina che dovrebbero essere messicana-giapponese-italiana o spagnola ma in realtà sono sempre improntate sul cibo fritto o di tendenza tedesca (salsicce e fagioli sempre) o ricicli di pizza del giorno prima. La mia critica personale più alta va ad una mancanza totale della segnalazione degli allergeni. Io che sono intollerante ai latticini ho dovuto tirare ad indovinare con ogni cibo scelto evitando quelli con creme poco riconoscibili. Nè colazione nè cena indicavano i dettagli dei piatti serviti e per me è un gravissimo difetto. Peraltro a colazione era presente un unica brocca di latte di soia anonima senza indicare il marchio, gli yogurt e gli altri prodotti erano tutti composti da latticini. Bella la piscina ma i lettini vengono sempre prenotati da persone che non sono lì sul posto e quindi non abbiamo mai usufruito di alcun servizio a bordo piscina, anche questo sarebbe da controllare. Per il resto hotel nella media che si salva per la posizione sulla passeggiata serale. Ah, un ultima cosa, al check out il cliente si aspetta un sorriso ed una parola di arrivederci, noi abbiamo pagato e ci è stato detto "Ok a posto". Fine.

Carla Pla5/5 · 2026-07

Estuvimos alojados en el HM Tropical el pasado mes de junio de 2025 y la experiencia fue excelente. El hotel es muy bonito, moderno y está impecablemente limpio. Queremos destacar especialmente la amabilidad de todo el personal, que en todo momento nos hizo sentir muy cómodos y bien atendidos. Otro de sus grandes atractivos es su ubicación: justo enfrente del hotel se encuentra una playa espectacular, muy larga y de arena fina, perfecta para pasear, relajarse o disfrutar de un baño. Uno de los aspectos que más nos gustó fue la azotea, un espacio fantástico tanto para relajarse y tomar el sol durante el día como para disfrutar por la noche de una copa, comer o cenar con un ambiente muy agradable. Sin duda, es un hotel que recomendamos por su ubicación, sus instalaciones y el trato recibido. Si volvemos a Mallorca, repetiremos encantados.

Jo Mc3/5 · 2026-05

Travelled with a group 1 out of 3 rooms was okay though we all booked same type. Other 2 with 'lateral sea view' were mainly over a busy road, very noisy. Other room was with pool view, much nicer outlook and away from noise/pollution. The Air-conditioning does not work so had to open patio door open to get some air and the noise and fumes were bad. Requested change, wasnt available. The lifts are a disaster. Only one actually working and they are small so be prepared to wait each time. One of us got stuck in the lift that had apparently been repaired. Others had similar issue. The rooms are clean but small and basic for the price. The bathrooms have frosted glass wall and door, so v little privacy and no fan/window. Breakfast was good, plenty of options and service in bar/pool area was good. Right on the beach which we did like. The lobby is impressive and pool area. Not many good options for restaurants/bars in immediate vicinity but 15 mins in cab into Palma old town in the evenings, which is beautiful. Overall would advise if booking to reserve pool view and a lower floor because of the lift.

Madeleine4/5 · 2026-05

Ich habe mich als alleinreisende Frau jederzeit wohlgefühlt. Die Mitarbeiter waren sehr freundlich. Besonders gut fand ich den Foodtruck, der täglich von 11 bis 17 Uhr geöffnet hat und gutes Essen gegen Aufpreis anbietet. Die Lage ist top – man ist schnell am Strand und in etwa fünf Minuten am Flughafen. Das Frühstück war eher standardmäßig, aber völlig in Ordnung. Verbesserungswürdig wären allerdings die Armaturen im Bad, da diese schon recht alt und stark verkalkt wirken. Auch die Handtücher waren zwar sauber, hatten aber teilweise ältere Flecken, die vermutlich nicht mehr rausgingen. Etwas störend fand ich außerdem, dass einige Liegen bereits früh mit Handtüchern reserviert wurden. Meiner Meinung nach sollte das nicht erlaubt sein. Insgesamt ein sehr gutes Vier-Sterne-Hotel mit gutem Preis-Leistungs-Verhältnis. Ich würde es wieder buchen.