Alicante Gran Sol Affiliated by Melia

Patrice Vuillard2/5 · 2026-07

This review is based on two stays over a two-week period, totaling ten nights, which gave me a good overall impression of the hotel. The hotel enjoys an excellent location in the heart of Alicante. Most rooms offer stunning views of the city, the marina, and the sea. The breakfast is decent and reasonably priced. Unfortunately, these positive aspects are largely overshadowed by extremely poor customer service. First of all, the hotel's two elevators are very old and incredibly slow. It is not uncommon to wait several minutes before being able to go up or down. The biggest issue, however, is the staff, who seem to have very little understanding of customer service. Throughout both of my stays, I was repeatedly met with indifference and, at times, outright rudeness. Here are just a few examples: On July 5, I was asked to pay immediately for two breakfasts. As a MeliáRewards Silver member, I am entitled to one complimentary breakfast when purchasing another. The employee was unaware of this benefit and became visibly annoyed when I pointed it out. I requested a dental kit through the hotel's app. It never arrived. I asked for the minibar price list. I was told it would be brought to my room. It never was. I reported that the room telephone was not working. I was assured that a technician would come immediately. No one ever came. Despite the "Do Not Disturb" sign hanging on the door, housekeeping entered the room while we were asleep. I asked the front desk whether a late check-out would be possible. Without even asking for my room number or checking availability, the receptionist simply handed me a price list. At around 5:30 p.m., I asked the front desk if they could reserve a table for me at the panoramic restaurant on the 26th floor. Instead of helping, the receptionist handed me a menu and told me to call the restaurant myself. I reminded her that the room phone was out of order. She simply replied, "Oh," and walked away without offering any solution. At 8:00 p.m., I went to the restaurant in person. I was greeted very rudely by a bearded waiter who barely looked at me before abruptly saying the restaurant was full and immediately returning to his work. When I asked whether I could at least have a drink, he simply replied, "Ask the bartender." This level of service is unacceptable for a hotel of this category and falls far below the standards one would expect from a hotel affiliated with the Meliá brand. In summary, the Grand Sol offers an outstanding location and breathtaking views, but it is let down by outdated facilities and, above all, a customer service culture that needs serious improvement. After two stays totaling ten nights, I can confidently say that these were not isolated incidents but recurring problems. With better-trained, more customer-focused staff, this hotel could be an excellent place to stay. Unfortunately, in its current state, I cannot recommend it.

Bruce4/5 · 2026-07

Stayed here after booking a last-minute deal through a holiday website, and it was excellent value for money. We stayed on the 24th floor and the views were fantastic. The location is perfect, right on the seafront, making it easy to get around and enjoy the area. The breakfast buffet was also very good, with plenty of choice. The rooftop bar and restaurant looked great, but unfortunately it was fully booked for weeks, so we didn't get the chance to try it. The only real downside is the lifts. The building is very tall and narrow, with only two lifts serving over 26 floors, so waiting times can be quite long, especially at busy times. Because of this, I wouldn't recommend the hotel for anyone using a wheelchair or travelling with a pram, as the waits could be frustrating. The staff were all friendly and helpful, even if their English wasn't always very confident. One small suggestion would be to keep spare toiletries, such as shampoo and soap, at reception. Our shampoo bottle was empty when we arrived, and although staff said someone would bring a replacement, it didn't arrive until the following day. Overall, despite a couple of minor issues, we had a very enjoyable stay and felt it offered great value in an excellent beachfront location.

Chiara Spina4/5 · 2026-08

Hotel che affaccia direttamente sulla Explanada con molta varietà di ristoranti dove scegliere di mangiare, fermata dell'autobus e spiaggia a 5 minuti a piedi. Essendo sull'Explanada purtroppo si sentono parecchio i rumori delle sirene tra la polizia locale e le ambulanze. Ogni tanto gli ascensori non è che ti facevano sentire molto al sicuro, sia per svariati rumori che per improvvisi cambi di velocità tra salita e discesa. Colazione non molto varia (in 8 giorni c'erano sempre le stesse cose) e i camerieri non parlavano una parola di inglese.

Olivier et Claire Goudin5/5 · 2026-08

Très bon hôtel chambres spacieuses sdb un peu vieillotte mais le confort y est. Le personnel est extrêmement gentil et serviable. Emplacement parfait. Très belle expérience.

Bob Excell5/5 · 2026-08

Stayed overnight. Had a fabulous room on the 20th floor. Great views from the balcony over part of the town towards the castle also a nice view of part of the harbour. I would give the view 11 out of 10 it was worth paying the extra for the view alone. Very comfortable beds, we had a very good nights sleep.plenty of sockets for charging overnight. Sofa and coffee table .Well stocked mini bar, tea and coffee facilities including a kettle. Bath with overhead shower and a handle on the wall for assistance if needed, a personal plus for me, regretfully no body lotion which for an upper grade room was a little disappointing. Bath robes and slippers , iron board, safe, walk in alcove with hanging space, altogether a clean and excellent room. Breakfast was of the usual high standard I have come to expect from Melia and was kept well stocked up, tables cleared away promptly.

Elvira Sab3/5 · 2026-07

Локация супер по отношению ко всему в центре и к пляжу ! Завтрак обычный , достаточный . Стаканы некоторые сколоты. Номера устаревшие , полы как будто не моют . Нет в ванной комнате ни каких принадлежностей : ни ватных дисков , ни щеток , ни бритв . Тапочек и халатов тоже нет. С коридора и соседних комнат всегда доносится шум различного характера . То есть шумоизоляции ноль ))) На ресепшене работают прекрасные сотрудники , улыбчивые и отзывчатые . Спасибо вам ! Но потрясающий вид из окна на порт с 15 этажа! Номер с балконом и выходом на него