NH Collection Barcelona Gran Hotel Calderón

Mel Key2/5 · 2026-07

We were extremely disappointed with our stay at the NH Collection Barcelona Gran Hotel Calderón. Based on our experience, this hotel did not meet the standards expected of a five-star property and, in many respects, felt more like a three-star hotel. The first issue was our room. Throughout our stay there was a constant dripping pipe next to the bed which kept us awake during the night. We reported this to reception, but our concerns were met with little interest and no meaningful effort was made to resolve the problem. The bathroom was also poorly maintained. The shower mixer cover fell off every time we used the shower, and the shower screen leaked badly, leaving water all over the bathroom floor after each use. Security was another major concern. Items were taken from our pool bag, and when we reported this, the hotel manager initially stated there was nothing he could do despite the area being covered by CCTV. Only after we repeatedly challenged this response did he agree to investigate. The investigation ultimately confirmed that a member of staff had taken our belongings. This was deeply concerning, and the hotel’s initial reluctance to investigate significantly undermined our confidence in its commitment to guest safety and security. Cleanliness was also below the standard expected. The rooftop pool was visibly dirty throughout our five-day stay and was never properly cleaned. We also witnessed a member of the pool cleaning staff using the same broom to sweep the floor before using it to clean the tables and seating areas, which raised obvious hygiene concerns. Housekeeping was inconsistent. The room attendants appeared to do little more than make the bed, often leaving bins uncleared and rubbish still in the room after servicing. The service at the rooftop pool was equally disappointing. Although the hotel advertises a pool food and drinks service, staff informed us that nobody was available to provide it and told us to go down to the ground-floor restaurant instead, despite the pool being located on the 11th floor. This was both inconvenient and inconsistent with the facilities advertised. Overall, this was a very disappointing experience. A five-star hotel should provide high standards of maintenance, cleanliness, customer service and security. Unfortunately, this hotel failed in all of these areas during our stay. We will not be returning and would not recommend it to anyone expecting the level of service associated with a five-star hotel.

Alan Gardner3/5 · 2026-08

This is not a true five-star hotel based upon my experience. This is an old building modified into fancy hotel and it honestly feels tacky and cheap. I stayed here as a part of the AMEX Hotel Collection to get the extra benefits. I checked in early to drop off my luggage and enjoy my day. They said they would text me when my room was available, but they never did. The AC only works on an ECO mode, so it is very slow to work. The bathtub does not offer a fully enclosed shower door or curtain, so the bathroom gets soaked everytime you shower. Bed was not that comfortable. All of the furniture was run down and given the landlord treatment by being painted over multiple times. Hardwood floors and thin walls meant I could hear all walking and everything being said in the building, even with my noise cancellation machines setup. I will say the place was clean and safe with 24/7 security in the lobby. The building is secured because you need a key to get up the elevator. It's in the heart of the city so you can access a lot by foot or transportation. I don't know if this is a normal 5 star hotel experience but I would imagine there are others out there that would offer a better well-rounded experience.

Katie Simpson5/5 · 2026-07

Lovely Eleven BNC rooftop cocktail bar - views are stunning of the city and the service was great. Food and drinks were very good value. Imran was great very friendly would definitely recommend!

Elma Rizzo2/5 · 2026-07

Definitely not a 5 star hotel. We waited 40 minutes to get our car from parking and ended up doing it ourselves. When we came back, no one was available to park the car. We booked 2 rooms and got the first floor, one room had air conditioning units as its view and the other room smelled like sewer coming from the bathroom. Would definitely not stay at this hotel again.

HeRo1/5 · 2026-05

Schöne Zimmer, vor allem das Zimmer mit der großen Terrasse im 8. Stock ist wirklich schön. Aber leider handelt es sich um ein Hotel mit 5-Sterne Zimmern und 5-Sterne Preisen, aber absolut keinem 5-Sterne Service. Man wird ständig zurechtgewiesen, es gibt komische Regeln und man fühlt sich einfach unwillkommen. Man merkt, dass NH keine Kette ist, die Erfahrung mit echten 5-Sterne-Hotels hat. Beispiel: Beim Einchecken musste ich neben der City-Tax noch 100 € auf meiner Kreditkarte blocken lassen. Dann aß ich im Hotelrestaurant zusammen mit meinem Partner für 105 € und wollte den Betrag inklusive ca. 5 € Trinkgeld auf mein Zimmer buchen lassen. Nach kurzer Zeit kam der Ober zurück und erklärte mir, dass man die Rechnung nicht auf mein Zimmer buchen könne, weil ich nicht genug Kredit hätte. Ich habe das noch nie in einem Hotel erlebt, dass ich 1 zu 1 einen Betrag auf meiner Karte reservieren lassen muss für das, was ich im Hotel während meines Aufenthalts ausgeben könnte. Weiteres Beispiel: Obwohl die Dachterrasse auch gleichzeitig eine Bar ist, wird um 20 Uhr die Hälfte der Terrasse (um den Pool) geschlossen und die Gäste unhöflich darauf hingewiesen. Nicht einmal eine höfliche Erklärung oder das Angebot, dem Gast einen anderen Platz zu suchen und ihn dahin zu begleiten. Zusammengefasst: Man fühlt sich wie in einem günstigen Standard-Touri-Hotel mit zugegeben schönen und gepflegten Zimmern, aber einem Service, der den Gast nicht als Gast behandelt, sondern wie einen Bittsteller, der froh sein kann, dass man ihn da wohnen lässt.

Saten Minasyan5/5 · 2026-05

Barcelona Eleven Terrace was easily one of the highlights of my time in the city. The drinks were exceptional! The atmosphere is just as impressive: stylish, relaxed, and with a view that makes you want to stay for hours. It strikes that perfect balance between lively and comfortable. What truly made the experience stand out, though, was the service — especially Imran. He was attentive without being overbearing, genuinely friendly, and gave great recommendations. You can tell he really cares about the guest experience, and it makes a big difference. Definitely a place I’d come back to and recommend to anyone visiting Barcelona.