Wyndham Istanbul Old City (ex. Celal Aga Konagi Hotel)

aimeee1/5 · 2026-05

Such an awful place. If this is your sign to avoid please let it be. When we arrived they mentioned there was an issue with booking they managed to sort it out for us though. Then with our first room we arrived to our floor the hallways are dark and stink of cigarette same with all the rooms! We walk into our room and open our “curtain” just to find out it’s a window for the hallway opposite so we had two doors in the room that led to two different hallways. We then asked to change room and was placed on the very bottom floor. The breakfast area is there and when going down no lights was on I understand to save electricity but if you’re going to have bedrooms on the lower floor the lights should also be on. The lower floor room are right below a restaurant and our window had bars over it and was basically showing the steps to the restaurant. The shower/Jacuzzi was disgusting hair balls flying out of the jets and the hygiene all together wasn’t good. The light was hanging off the wall and the banisters for the stairs was practically coming off every step was so loud. Our door latch was broken so that wouldn’t even work. We mentioned the problem to reception and she was a bit rude at first but agreed she would get it sorted. After coming back giving them some time we go in the room and nothing had been done so we thought. They fixed the latch but it was put on sideways and a screw wasn’t in one of them clearly not bothering about our concerns. Deciding to try and make the most of it being there for only a hour we checked out the roof top bar and terrace. They said that the pool wasn’t open due to it being cold for them which I understand but the state of the rooftop was unbelievable. It was so dirty rubbish everywhere not clean or tidy for someone to actually sit up there. We then went back to reception and brought it back up and decided as our first holiday abroad we wasn’t going to stay in this and had to pay out of our pockets to go somewhere else. Asking about refund as we haven’t even stayed a single night they said we would contact the agency we booked with so we did and they said it was up to the hotel! They have been avoiding the agencies calls and it just made a massive impact to our holiday with all extra stress not needed! Avoid!!! (they have now refused our refund although we didn’t stay a single night. Wish i took more photos to show.)

Dharini Kadia1/5 · 2026-07

I would like to share my disappointment with the service we received during our stay. We arrived at the hotel at approximately 11:00 AM and requested an early check-in. We fully understand that early check-in is subject to room availability. However, the receptionist simply informed us that check-in was only possible at 2:00 PM without showing any willingness to check if an earlier room was available or offer any alternative. As a result, we had to wait in the lobby for nearly four hours. During this entire time, no member of the staff offered us even a glass of water or checked on our comfort. After a long journey, we were extremely tired, and such a lack of hospitality was very disappointing. While we appreciate that hotel policies regarding check-in times must be followed, basic courtesy and customer care should still be provided. A simple gesture such as offering complimentary water, providing an update on room availability, or showing some empathy would have made a significant difference to our experience. Unfortunately, this was not the level of service we expected from Wyndham, and it left us with a very poor first impression of the hotel. I hope you will take this feedback seriously and use it to improve the guest experience in the future.

Furtaime1/5 · 2026-04

Our stay at this hotel was extremely disappointing from start to finish. This place honestly does not deserve 1 star. The staff were rude, unhelpful, and at the pool even shockingly disrespectful. Being treated so poorly as paying guests is completely unacceptable. The wellness area was a complete disaster. The bubble bath was not working, the snow room was out of service, the sauna was only around 50°C and nowhere near hot enough, and the hammam smelled awful. The pool was dirty, and the entire spa area felt neglected and badly maintained. The gym was also very disappointing and looked nothing like the pictures shown online. The room itself was in very poor condition. It was small, noisy, dirty, and badly finished. There was a visible gap around the door, there was mould in the room, holes in the wall, and several broken or faulty parts. The toilet kept making constant noise, and even the flush button did not work properly. To make things worse, the jacuzzi in the room was still filled with water when we arrived, which was disgusting and very unhygienic. The service was just as bad as the facilities. We did not even properly receive towels for the pool and had to sort it out ourselves. On top of that, our swimming trunks were taken from the room and later lost through a third party. That is absolutely unacceptable, and it made us feel like our belongings were not safe at all. Overall, this hotel is dirty, poorly maintained, misleading, and badly managed. It does not live up to what it promises, and we would strongly advise others not to stay here. We will definitely never return.

Hassan1/5 · 2023-06

First of all it is not 5 start hotel For those who are used to visit hotels in this range of cost, it gonna be your worst choice. We spent 10 night at this hotel, had to change rooms at the first night. Rooms and facilities need serious work, a lot of broken items, very noisy clubs around, until 00:00 the boom boom is not stoping. The cleaning service is very very poor! We had to ask them to clean the rooms and change blankets. We spent 4 nights without 2 extra beds, we had to call them again and again till they brought. Do a favour for your self and do not go there. Thank me later

Andreas Kist4/5 · 2026-06

We had a vacation with a family of four, the room was nice with a window towards the street, AC worked nicely, I haven't expected anything quiet (it's Istanbul people), but we were totally fine. It is a bit run down, the ironing board and the iron were, hm, not that nice, the shower was very small, but functional. However, beds etc were very clean and completely changed with regular service! The outdoor pool and the sunbeds on the rooftop were very nice, we enjoyed this a lot, the Little kids section is rather a pond (nothing there except a little bit of water). The breakfast is plenty and tasted very well and fresh. Overall, very nice personnel, but the hotel is on the older side. Location is amazing. Would come again. I think the value for the dollar is good.

Raushan Nurbayeva3/5 · 2026-06

Wyndham Garden Istanbul Old City claims to be 5-star, but feels like a 3-star. Rooms are small and breakfast is basic, but the service and location are great. The Reality: They call this a 5-star hotel, but honestly, it feels more like a 3-star. Room was Way too small. There is barely any space to move around or open your bags comfortably. The Breakfast: Very basic and repetitive. Definitely not the premium spread you'd expect from a hotel with this rating. Service: This was actually good. The staff is polite, helpful, and they really try to make sure you have a good stay. The Location: Excellent. It's right in the Old City, which makes it super convenient and walkable for seeing the main sights without dealing with traffic.