DoubleTree by Hilton Istanbul Piyalepasa

Mohammed Alsaud2/5 · 2026-06

I stayed at this hotel for four nights in December 2025. The hotel itself is beautiful, and the rooms were comfortable. However, the reception service was very disappointing. The staff were not welcoming and rarely smiled. It made me feel like I was treated differently, possibly because of my nationality. The only staff who were genuinely friendly and helpful were the room service team. They always greeted me with a smile and were happy to assist whenever I needed anything. I also requested a power adapter for my phone charger, but the hotel didn’t have one available. I found that very surprising for a 5-star DoubleTree by Hilton hotel.

Marat Erkulov3/5 · 2026-06

I recently stayed at DoubleTree by Hilton Istanbul and unfortunately the experience did not meet my expectations of a 5-star hotel. The first impression was disappointing. During check-in, there was no warm welcome, no smile, and not even a simple “welcome.” As someone who works in hotel reception at Park Hyatt, I believe the front desk is the face of the hotel. A friendly greeting costs nothing but makes a huge difference. Management may wish to focus more on motivating and training reception staff to provide a warmer guest experience. The hotel required a $100 cash deposit and, upon check-out, guests must wait while the room is inspected before the deposit is returned. For a 5-star property, I would expect a credit card pre-authorization system rather than holding cash and inspecting rooms before releasing the deposit. When I tried to discuss this, the receptionist seemed uninterested in communicating and came across as cold and unwelcoming. It felt as though guest concerns were not important. The room assigned to us was disappointing, with an unattractive view and no effort made to enhance the experience. On a positive note, housekeeping was excellent. The room was very clean, and the housekeeping team deserves recognition for their hard work. They were by far the strongest part of the hotel experience. I was also surprised by the lack of basic amenities. Even simple items such as a toothbrush and toothpaste, commonly provided in many 5-star hotels, were not available in the room. One of the main reasons we booked this hotel was to relax before a long flight and enjoy the Turkish hammam and swimming pool facilities. However, guests must book the hammam in advance, and access to the pool requires a swimming cap. If you do not have one, you are expected to purchase it from the spa reception. This was not communicated clearly beforehand and felt unnecessary. The spa reception staff also seemed more focused on selling massage treatments than providing a welcoming experience. Finally, the breakfast was very disappointing for a hotel of this category. The selection and quality did not reflect what I would expect from a 5-star Hilton property. Overall, while the housekeeping team was outstanding, the service culture at reception, the deposit policy, the spa experience, and the breakfast offering all need significant improvement.

Hatice Sönmez5/5 · 2026-08

I had a wonderful stay at this hotel. Everything was perfect! The room was clean, comfortable, and well-maintained. The staff were very friendly, welcoming, and always ready to help. The breakfast was delicious with a great variety of options. The location was excellent and there is a shuttle from Hotel-Taksim-Hotel. I really enjoyed my stay and felt very comfortable. I would definitely come back and highly recommend this hotel to anyone looking for a great place to stay. Please take only as much food as you can eat and help prevent food waste.

Sultan Agayev5/5 · 2026-07

I really enjoyed my stay at the hotel. The hospitality was outstanding, and every member of the staff was welcoming, professional, and always ready to help. The rooms were spotless, comfortable, and very well maintained. A special thank you to Esra for her exceptional support and help with organizing everything during my stay. She made the experience even more enjoyable with her kindness and professionalism. I would definitely recommend this hotel and look forward to coming back!

şencan özkan3/5 · 2026-06

Gerçekten yaşadığım en kötü otel deneyimlerinden biriydi. Bir Hilton otelinde böyle bir deneyim yaşayacağımı hiç düşünmezdim. Odamıza girdiğimizde yastık kılıflarında lekeler vardı. Havluların bir kısmı yırtılmıştı. Lavabo ve duş alanı yeterince temiz değildi; hatta bir noktadan sonra kendimiz temizlemek zorunda kaldık. SPA bölümünde girişte görevli olan personel bone takmanın zorunlu olduğunu söyleyerek bize bone satmaya çalıştı. Ancak havuza girdiğimizde neredeyse hiç kimsenin bone takmadığını gördük. Sabah kahvaltısı da beklentilerimizin oldukça altındaydı. Çeşitlilik yetersizdi ve genel kalite standart bir Hilton oteline yakışmıyordu. Genel olarak aldığımız hizmet ve tesisin durumu düşünüldüğünde, deneyimimiz birçok konukevinden daha iyi değildi. Bu fiyat seviyesinde İstanbul’da çok daha kaliteli hizmet sunan ve daha iyi manzaralara sahip oteller bulunabilir. Maalesef tavsiye edemiyorum.

Adem Buhassun1/5 · 2026-05

I recently stayed at DoubleTree by Hilton Piyalepaşa Istanbul with my 8-year-old son for an 8-night vacation, and unfortunately, the experience fell far below the standards I would expect from a Hilton-branded property. From the first day of our stay, the shower handle in our bathroom was defective and would not stay in position. I reported the issue immediately, and a maintenance staff member visited the room, informed us that replacement parts were needed, and left. However, no one ever returned, and the problem remained unresolved for the entire 8 days of our stay. The second major issue was cleanliness. While walking around the room in socks, we noticed a significant amount of dirt, dust, and hair embedded in the carpet. This did not appear to be the result of a single missed cleaning, but rather a lack of proper deep cleaning over an extended period. I reported this concern and was assured it would be addressed the following day, but nothing was done. Perhaps the most disappointing aspect of the experience was the attitude and professionalism of the front desk staff. Throughout our stay, interactions with reception felt cold, uninterested, and lacking even the basic principles of hospitality. Rather than feeling welcomed as guests, we often felt as though we were inconveniencing the staff by asking for assistance. Istanbul is one of the world’s great destinations, and Turkey is known for its hospitality. Unfortunately, this hotel did not reflect those values. There are many excellent hotels in Istanbul operated by professional teams who genuinely understand guest service. Regrettably, I will not be staying at this hotel again, nor would I recommend it based on my experience. Prefer not to attach photos, but they are available