Hilton Istanbul Bakirkoy

avid alizadeh1/5 · 2026-08

Extremely disappointing experience at Hilton Istanbul Bakirkoy and nowhere near the standard we expected from a five-star Hilton. The most serious issue happened when we were leaving. At check-in, the hotel calculated our payment and asked us to pay approximately $9,100, which we did. As we were already in the car ready to leave, staff suddenly approached us demanding another ~$600, initially blaming us for not paying and threatening to call the police and stop us from leaving. They later admitted that the mistake had actually been made by the hotel during check-in. The way this was handled was incredibly unprofessional and upsetting. Unfortunately, the rest of the stay wasn’t much better. Several rooms had dirty walls, torn wallpaper and stained, ripped or discoloured bedding. Basic amenities such as tissues and toiletries were missing or not properly replenished, and service was extremely slow. Breakfast was also very disappointing. Some fruit tasted sour and did not seem fresh, the corn appeared old, and we even witnessed staff arguing with each other in front of guests. We had also arranged a surprise birthday setup about 10 days in advance. Nothing was prepared on the actual birthday, and the staff member responsible told us he had deleted the conversation and completely forgotten about it. They eventually decorated the room TWO DAYS after the birthday, when there was obviously no longer any point. The positives were the beautiful view, one very helpful female staff member who assisted us with taxis, and some of the security staff. Unfortunately, almost everything else fell far below what we expected from a Hilton and a five-star hotel. We would not stay here again. UPDATE – Regarding the hotel’s response: I need to correct two important points in the hotel’s reply. The $600 was NOT raised “at check-out.” We had already completed check-out, left the hotel and were sitting in our car ready to leave when staff came to the car and asked us to get out. We had paid exactly what the hotel calculated and requested at check-in. Being threatened with the police and told we could not leave over what the hotel now publicly acknowledges was their own calculation error is what caused the situation to escalate. The explanation about the birthday is also incorrect. We arrived Saturday, but the birthday was two days later, so our late arrival was irrelevant. The surprise had been arranged around 10 days beforehand. When nothing was prepared, the staff member responsible told my mother he had deleted their chat and forgotten about it. It was eventually arranged two days AFTER the birthday. I stand by my original review.

yalçın kaya1/5 · 2026-05

Neresinden başlayacağımı gerçekten bilmiyorum. Diamond üye olmama rağmen karşılığını alamadığım hizmetlerden bahsetmek istiyorum. Öncelikle kahvaltı, kesinlikle Hilton standartlarında değil; daha çok Hampton seviyesinde diyebilirim. Servis almak oldukça zor. Çayınızı ya da omletinizi çoğu zaman kendiniz gidip almak zorunda kalıyorsunuz çünkü ortada ilgilenecek bir garson bulmak bile mesele. Kuruyemiş konusunda da durum aynı şekilde zayıf. Birkaç kuru meyve dışında neredeyse hiçbir seçenek yok. DoubleTree ve Hilton Garden Inn gibi markalarda standart olarak sunulan fındık, fıstık gibi basit ikramlar bile mevcut değil. Lounge deneyimi ise ayrı bir hayal kırıklığı. Kuruyemiş ve cips gibi en temel ürünler için ekstra ücret talep edilmesi gerçekten kabul edilebilir değil. Odaların manzarası güzel olsa da temel konfor detayları göz ardı edilmiş. Banyoda saç kurutma makinesi için priz bulunmuyor. Evet, yanlış duymadınız; priz yok. Saçınızı kurutmak için cihazı oda içerisindeki başka bir prize taşımak zorundasınız. Otopark politikası ise tam anlamıyla anlamsız. Konaklama yapmanıza rağmen vale hizmetini kullanmasanız bile 400₺ otopark ücreti ödüyorsunuz. Açıkçası bunun mantıklı bir açıklamasını hâlâ anlayabilmiş değilim. Tüm bu deneyimden sonra, bu otelin Hilton standartlarından çok Hampton seviyesinde değerlendirilmesinin daha doğru olacağını düşünüyorum.

Uthman Binhussin4/5 · 2026-07

The hotel is in a great location with a beautiful sea view. The staff is nice and friendly. The restaurant offers a wide variety of breakfast options. The rooms are a very good size. The elevators are fast. Housekeeping staff are nice, but they need more training on hygiene. Instead of using the same mop/wipe over and over in every room, they should use disposable wipes for better hygiene in each room. I recommend making the lobby more lively, with a bigger cafe and more options for families and kids. The room colors would be nicer if they were inspired by the sea and sky instead of the current dark colors.

Doha M2/5 · 2026-06

The Bosphorus view was undoubtedly the highlight of our stay and one of the main reasons we chose this hotel. It also has a great homey feel to it and is quiet. The rooms themselves appeared well-maintained at first glance, but unfortunately the overall experience did not justify the price point, especially given the level of service provided. We were a large family occupying five rooms, including a Deluxe Suite, which is where most of the issues occurred. Housekeeping consistently failed to replenish basic necessities such as towels, tissues, coffee supplies, and other amenities in ALL rooms. Despite having three guests registered in the suite, it often felt as though they were unaware of the number of guests staying in the room and made little effort to accommodate accordingly. Also, the level of cleanliness was not up to 5 star hotel standards at all! One of our family members decided to calculate the time housekeeping spent cleaning his room, and it was 4 minutes. The front desk experience was equally disappointing. Staff frequently seemed uncertain about details related to our reservation and, on more than one occasion, appeared to be calculating room rates manually. Simple questions often resulted in conflicting answers or a lack of clarity. Maintenance and communication were perhaps the most frustrating aspects of our stay. Within minutes of entering the room on our first day, the toilet paper holder fell off the wall. While this was a minor inconvenience, it raised concerns about the property's upkeep. The more serious issue occurred with only two nights remaining in our stay. We left the room in perfect condition and returned in the evening after housekeeping had serviced it, only to discover that the bathroom door no longer closed. This was not only inconvenient but also a privacy issue. What was most surprising was that housekeeping apparently did not report the problem, nor was any attempt made to resolve it before our return. When we contacted reception, a maintenance employee came to inspect the issue, looked at the door, and left without providing any explanation or update. For the remainder of our stay, we repeatedly followed up with reception, asking when the issue would be fixed. No one proactively communicated with us, provided a timeline, or showed any urgency. Eventually, we were informed that the maintenance technician was "too busy" to address it. For a hotel charging premium rates, we expected a much higher standard of service, communication, and attention to guest concerns. While the view is beautiful and the location may appeal to many visitors, the operational shortcomings and lack of responsiveness significantly detracted from our experience. We all left dissatisfied and disappointed; we will not consider it again for our future trips.

Adel Zouheiri2/5 · 2026-05

I am a frequent business traveler, I do 50-80 hotel nights per year around the world. This is my view: what is good: The room size was great What is bad: Unfriendly staff, at check in the receptionist barely explained anything, no Welcome nothing. You feel everybody doing bare minimum, not a Hilton level. They forgot to put towels in the room, who does that!!! and then took about 30min after calling them to bring them while I was soaking wet. They provide a very basic coffee set, this is level 2-3 start hotel not 5 stars, I would expect at least a capsule machine and more than 2 small bottles of water. They booked a double room while I am a solo business traveler! Common sense please. Price/quality ratio is very bad. I paid about 300 EUR a night, ( I know it is a hiked price due to the event nearby) but I have been in 100 EUR/ night hotels better than this one across the board. Verdict: never coming back, the hotel failed to be at the level you would expect from the Hilton brand or the price.

Sherwan Hassan1/5 · 2026-04

This was a very disappointing experience and far below what I would expect from a 5-star hotel. At around 23:00, I ordered room service and asked for it to be charged to my room. Then, close to 1:00 AM, room service called to say they could not charge it because no deposit had been taken at check-in. That is not something a guest should be disturbed about in the middle of the night. If a deposit is required, reception should handle that properly during check-in, not wake guests up because of the hotel’s own internal failure. A few minutes later, reception called again asking for payment confirmation for the same order. This was extremely unprofessional, especially as I still had three more days left in my stay. It was not even close to my check-out date, so there was no reason for this kind of late-night disruption. The restaurant experience was also poor. The staff were rude, and the prices were unreasonable. I was charged over €30 for a burger ( tasted like rubber btw... ) and lentil soup, which is excessive. To make it worse, when I asked for pickles, I was told I would be charged extra. Charging extra for something as basic as pickles in a supposed 5-star hotel is honestly absurd. Overall, the service was poor, coordination between departments was lacking, the restaurant staff were rude, and the pricing did not reflect the value or standard expected. Very disappointing. never again...