Hilton Mall of Istanbul

Germaine Washington5/5 · 2026-07

I stay loyal to Hilton for a reason! As a world traveler for both business and pleasure, I can always count on Hilton's standard of service and quality! I've met so many wonderful employees during this trip. The customer service has been non-pareil. Special mentions to the executive lounge staff. Osman was exceptional! He's such a gentleman and the team members are most attentive [Sedat 😀]. Thank you for making my stay wonderful.

beyza gunal1/5 · 2026-07

Bir davet için ziyaret ettiğimiz herkesin çok memnun kaldığı ve sözde hizmeti çok iyi olan otelde vale hizmetinden faydalandık. Vale aracımızı çizdi, hatasını kabul etmedi üstüne daha önceden yapılmış bir kaza olduğunu söyledi. Çizik ilk fark edildiğinde duvar tozları çiziğin etrafında duruyordu taze olduğu çok belliydi çalışanlardan biri de hemen eline bezi alıp ben bunu cilalarım diyedek olayı ört pas etmeye çalıştılar ve daha sonra biz yapmadık diye kendilerini savunmaya başladılar ama taze olduğu çok netti. Olay anında kameraları açmadılar müdür gelmeden açamayız dediler geçiştirdiler. Defalarca problemin bizi ilgilendirmediğini söyledik ama bu sefer onlar bizi de ilgilendirmiyor dediler. Gerekli kişilerle de iletişime geçilmesine rağmen elimizden bir şey gelmiyor diyerek olayı kapatmaya çalıştılar. Suçu kabul etselerdi konu kapanacaktı ama “koskoca hilton” denilen otelin rezilliği maalesef göz ardı edilemez.

Sumaya Hussain5/5 · 2026-05

The hotel location is amazing and directly connected to Mall of Istanbul. The service is excellent, the cleanliness is outstanding, and the reception staff are very professional and speak English fluently. Special thanks to Ebrare,Batuhan, and Alper and merue— they were extremely polite, helpful, and provided top-level service.

Tariq Altuwaijri5/5 · 2026-04

I had a great experience with this hotel. I accidentally left my laptop at the café, and thanks to their honesty and professionalism, it was safely handed over to the lost and found. A special thank you to Ali Asim and Dilek for there integrity and for making sure my laptop was returned. Truly appreciated. Highly recommended for their trustworthiness and excellent service.

K S1/5 · 2026-01

I arrived at the hotel around 10 PM. Reception initially gave me room 2012, but the key did not work. The bellboy contacted reception and they assigned another room, 2011. When I entered the room, it was not properly cleaned. The carpet was dirty and there were no tissues. I was exhausted after a long journey, so I did not report the issue that night. The next day, I informed reception about the room condition. They said housekeeping would take care of it. We went out and returned in the evening. When we came back, the carpet was still dirty. They had only placed some tissues. The bathroom smelled very bad and was a complete disaster. I contacted reception again to report the issue. There was clearly no proper handover between shifts because the night staff were not aware of my earlier complaints. I had to ask how many times I needed to report the same room issue. Overall, this was a horrible experience for me. The only good things were the location, which is inside a mall in Istanbul, the outside balcony view, and the food, which was amazing. The location and view were good, but the room was in very poor condition. Housekeeping and reception need serious improvement.

Hussain Alshaqiqi5/5 · 2024-11

BAtuhan T Hamza Ty