Hotel Elite Byblos Hotel

Solomon D1/5 · 2026-06

My recent stay was disappointing compared to my previous experiences at this hotel. I visited during the Eid holiday period and understand that hotels can be busy during peak seasons. However, I faced several issues that significantly affected my stay. Upon arrival, I was informed by the valet team that valet parking was unavailable and that there were no spaces available in the basement parking either. However, shortly afterwards, I observed valet parking being provided to other guests. When I requested to speak with a manager, I was then informed that a basement parking space was available. This inconsistency was frustrating and left me questioning how parking was being managed. The check-in experience was equally disappointing. I arrived at 3:00 PM, which is the standard check-in time, but did not receive my room until approximately 5:30 PM. I was informed that the delay was due to high occupancy and additional room cleaning requirements. While occasional delays can happen, a wait of over two and a half hours at the official check-in time is difficult to justify and suggests that better planning and resource management may be needed during peak periods. What concerned me most was the overall lack of consistency in service. Guests should feel that everyone is treated fairly and professionally, regardless of their background or nationality. This property used to be one of my preferred places to stay, but unfortunately, based on this experience, I do not plan to return. I hope the management reviews its operational planning, staff training, and guest service procedures, particularly during busy holiday periods.

sherin sharaf1/5 · 2026-05

من تجربتي السيئة جدا اليوم في هذا الفندق كانوا عاملين عرض لانهم ببساطة غير معرفون علي مستوي الفنادق ولقد قمت بشراء العرض وهو عباره عن عشاء واستخدام المسبح ولكن فوجئت انه لايوجد فوط للمستخدمين المسبح لا يوجد غرف لتبديل الملابس وعندما سألت المسئول في الريسبشن وهو الاستاذ نادر فوجئت بالاجابه انه لايوجد لديه حل واني استطيع استخدام التواليت لتبديل ملابسي المبلله داخله واني اتركه وشأنه ولا ازعجه لانه في اللي بيكفيه حرفياً قالي هذة الجمله 😆وهذا ناهيك عن نزول الناس في حمام السباحه بكامل ملابسهم وليس بملابس السباحه وعندما اشتكيت من قلة نظافة حمام السباحة قالي احنا في عيد وده بيكون زيرو كنترول لا يمكن ان اتخيل ان هذا الأسلوب والطريقه في التعامل مع المشاكل تليق بفندق خمس نجوم لقد كانت من اسوء تجاربي أنا وأسرتي علي الإطلاق وهذا غير عدم نظافة جميع المرافق مثل التواليت المكان حول حمام السباحة متسخ جدا وغير هذا الكثييييييير جدا تجربه سيئة ولا تعاد اطلاقاً

Shyn2/5 · 2026-07

I am incredibly disappointed with the front desk service at this hotel, especially considering it promotes itself as a 5-star property. We arrived on May 29 at around 3:00 PM, the standard check-in time, yet we were made to wait for more than an hour before our room was ready. During that time, we repeatedly approached the reception desk for updates, only to receive the same response: "The room is still being cleaned." While the receptionist apologized and explained that the hotel was short-staffed due to the holiday period, staffing issues should not become the guest's problem. A 5-star hotel should anticipate busy periods, plan accordingly, and maintain service standards regardless of occupancy levels. What was most disappointing was the lack of proactive guest care. No estimated waiting time was provided, no alternative solution was offered, and not even a simple gesture such as complimentary refreshments was extended while guests waited in the lobby. These are basic hospitality practices that one would reasonably expect from a hotel of this category. Waiting over an hour for a pre-booked room after the official check-in time is unacceptable, particularly for a 5-star hotel. The experience left a poor first impression and significantly affected the start of our stay. For a hotel that markets itself as a luxury property, I expected far better organization, communication, and customer service.

Алтынай Абылкасова5/5 · 2026-07

Все понравилось! Но в номерах холодно. Если вы едете летом то супер. А зимой прохладно и нет обогревателя. Из плюсов: вкусно, чисто, красивые номера, со своим баром и бассейном на крыше,ну и спа с тренажерным залом куда мы вообще не заходили)) рядом метро, магазины продуктовые и кафешки с доступными ценами с привычной для нас кухней

Mike Pelausa5/5 · 2026-06

Nice ambiance, great value for money, and a clean hotel with excellent amenities. The staff were very accommodating, especially Jaz, Klya, Zeny, Pinky, and Dindo, who made our stay even more enjoyable. Their hospitality and friendly service were truly appreciated. We had a wonderful experience and will definitely come back again. Highly recommended! ⭐⭐⭐⭐⭐

Zarah Ali4/5 · 2026-05

Its a good hotel if you’re going for cheap, close to The Emirates Mall and child-friendly. Me and my family went there along with some family friends as a staycation. I dont dont know why, but it took half an hour for our check in and another whole hour for a family friend’s check in. There normal rooms and suites which were spacious and as far as I saw in the one we booked, they were surprisingly clean. I had not gone into the pool myself but on my brother’s account, it was dirty… we don’t recommend the pool. The rooftop was blasting loud music which was a bit overwhelming to me. I can’t say anything for the food given because I did not have any there, but the location is good for tourists since its walking distance to The Emirates Mall which took 10 minutes for us (even though it was VERY SUNNY). The staff was friendly but our keycard wouldn’t work twice so we had to make the trip from our room to the reception. Overall, our stay was pretty good and we did enjoy ourselves there at Elite Byblos Hotel.