Novotel Dubai Al Barsha

Kate Sunga1/5 · 2026-06

The customer service at this hotel was one of the worst experiences I have ever had. When I arrived for check-in, I approached the receptionist and asked her to look into my booking. Instead of assisting me immediately, she asked me to wait while attending to other tasks. I was the only guest at the check-in area, and there were two reception staff present. One of the staff members answered a phone call and spent several minutes on it, even though another receptionist was available. After the call, she continued with other tasks while I was still waiting. I was carrying several bags and personal belongings, yet there was no acknowledgment, apology, or effort to assist me promptly. What made the experience even more disappointing was that I observed other guests being greeted and assisted in a much warmer and more attentive manner. While I cannot know the reason for the difference in treatment, it left me feeling overlooked and uncomfortable. As a paying guest, I expected to be treated with the same level of courtesy, respect, and professionalism as everyone else. Although I proceeded with my stay, the check-in experience created a very poor first impression of the hotel. The lack of professionalism, attentiveness, and customer care at the reception desk significantly affected my overall experience. I hope management will review this matter and provide additional customer service training to ensure that all guests are treated with equal respect and attention.

Mohan Bk5/5 · 2026-07

Excellent housekeeping service! The room was spotless, everything was organized neatly, and the housekeeping staff paid attention to every detail. Fresh towels, made bed, and no corner missed. Made my stay so much more comfortable. Highly recommend

rohit thakur5/5 · 2026-05

We had a wonderful 2-night stay and a truly great experience from reception to housekeeping and the restaurant team. A special thank you to Tarun & Yoon at the Front Desk for their warm hospitality and assistance. To the 365 Breakfast Team Vipin, Biak & Harriet. Thank you for the excellent service and care throughout our stay. A big appreciation as well to Sonika & Yash at Flying Elephant for making our dining experience so enjoyable. Special thanks to Sandeep from Housekeeping for keeping everything perfect and comfortable during our stay. We truly felt welcomed and well taken care of throughout our visit. We will definitely be back soon. Thank you once again!

Jakub Bilčus (Kubajzz)5/5 · 2026-01

Pan AMR byl velice nápomocný a příjemný 🫶 stejně tak jako všichni v tomto hotelu ❤️

Rowena Fabia4/5 · 2026-07

I had 2 hotel options to choose from but because of the location and seemingly inviting facade and ambience of the hotel,chose to stay with them. Amazed at how swift the Receptionist managed my check in,customer service was great. Just some minor setbacks which does not really bother me. Housekeeping was a little bit slow on requests and dedicated housekeeping phone line is unreachable so i always had to shyly ask Reception for assistance. I loved my room,stayed for 9 days,quiet hallways conducive for work. Oh one more thing,fire alarm was acting up daily which scares me. Maybe just a suggestion to warn occupants if any testing going on. Love Ms Noor the most from Reception. She has the biggest and warmest personality which alleviated my worries during all the time i was in the hotel. Will definitely come back at any chance.

Sumit Rawat5/5 · 2026-07

I had recently visited and had an absolutely wonderful dining experience at Flying Elephant Restaurant, Novotel Al Barsha. From the moment we arrived until the end of our meal, the entire team ensured everything was seamless and memorable. A special mention to Mr. Vikas Sehgal, who went above and beyond to accommodate every possible request with genuine warmth and professionalism. His dedication to guest satisfaction truly made our experience exceptional. A heartfelt thank you to Yash, who took excellent care of our reservation and ensured everything was perfectly organized from start to finish. His attention to detail and hospitality were truly commendable. We would also like to appreciate Diken, who was exceptional in ensuring all our meals and drinks were served promptly and efficiently throughout our visit. His attentiveness and friendly service added greatly to our overall experience. Kudos to the entire team for delivering outstanding hospitality. Team members like Mr. Vikas Sehgal, Yash, and Diken are true assets to the property and reflect the high standards of service that make guests want to return. Highly recommended, and we look forward to visiting again soon!