Majestic City Retreat Hotel

Suzie Lalik1/5 · 2025-11

I booked this hotel because it was good compromise in distance between city center and airport. We arrived to Dubai after difficult mountain expedition to relax. I saw that at 24 floor of hotel is wellness and spa. I booked pair massage for me and my husband for 610 AED!!! As soon as we arrived to massage room we found out that this place is not for decent people but it is shady place, I didn't expect something like this in Dubai neither in 4 star hotel!!! In massage room was shower, bed, everything ready for something else than real massage. We didn't want to be rude, and wanted to be polite so just asked if we can finish massage earlier, they didn't want, because we already paied. So my husband stand up and act like he starts feeling sick, so we could left after 10 minutes! They even wanted tip by us! Nobody give us money back, they even make jokes about us when we left! It is shame that in Muslim country, in 4 star hotel is shady place like this! Breakfast at hotel are not good, focused just on Indian customers. I get free upgrade for extra big apartment which I didn't even want, when I wanted to prolong stay for one day, I had to pay full price for one more night.

Ashwathi Sp5/5 · 2025-12

Thank you for the service and good stay. Mr. Franklin was friendly and always had huge smile on his face. He was very kind and polite to the elders and kids. Also, the daily cleaning of the room was excellent. I would only suggest to improve your breakfast menu. Some days the taste and variety were not good. And some days were just ok.

Vilas Shelke5/5 · 2025-09

Geeta, Usama, Nazeer, and Sherebanu provided excellent hospitality at the front office. Their warm welcome and professional service made the stay truly enjoyable. The hotel's location is also ideal, close to key attractions and easily accessible. A perfect blend of comfort, convenience, and outstanding customer care. Highly recommended!

Faridha Janibasha1/5 · 2026-07

“PLEASE DONT GO FOR THIS HOTEL IF YOU ARE PAYING BY CARD” they are scammers If you are visiting this hotel and paying them by card please don’t go, because if we are making the payment after we checked out from here also they will charge from our card even without our permission. They had charged from my card and I had tired asking them about my money and they don’t even reply my messages and chats on WhatsApp not only mine some of my friends had also gone through this same issue as they will steal money from our card in the name of tips I had attached all the details kindly check and please don’t go here if you go here also don’t pay them by card because they will take money from your account after 2 to 3 months of your check out. They will charge you as they wish. Because as we tap our card we don’t even remember sometimes how much amount was debitting form our account so be careful.

Suraj Kumar5/5 · 2026-05

I booked a room at Majestic City Retreat Hotel for one night, and my experience was absolutely wonderful. I specifically requested a room with a beautiful Dubai skyline view and a balcony, and Miss Sarah made sure I got exactly what I wanted. She was extremely helpful and handled the entire process very quickly, making my check-in smooth and stress-free. She also made me feel very comfortable by offering me an additional one-hour late check-out option, which I truly appreciated. Overall, I was very happy with both the hotel and the excellent hospitality provided by the staff, especially Miss Sarah. I would definitely recommend this hotel to anyone staying in Dubai. A full five stars to the hotel and the staff!

BIR BAHADUR RAI5/5 · 2026-04

Thank you 🫡Narayan Gideon Omashi Shin Abhijeet chef 🧑‍🍳 VimShad for your continuous support during my stay. You have all been very welcoming and consistently provided excellent quality food. A special thanks to Narayan who demonstrated outstanding professionalism in service. I would highly recommend everyone to try atleast at once ..!!!🫡🫡🫡