Urban Al Khoory Hotels

Luiz Pimentel5/5 · 2026-02

Five-star service, super fresh food. I had the opportunity to meet the manager responsible for sourcing high-quality products. Everything is always clean. The team is impeccable. I highly recommend it. I was supposed to stay for 10 days… I ended up staying 30 days.

Arbind Raaz5/5 · 2026-08

Amazing place. It's a 3 star, but offers 5 star services and facilities, including a large gym and a nice pool. Staff was very kind and helpful,thanks to reception Mr. waiyan and Security Mr.Bishnu and housekeeping mr.Sarfraz

AMG5/5 · 2026-07

I’ve stayed at Urban Al Khoory Hotel around 2 to 3 times, and I’ve also stayed at their other branches with my husband. Each experience has always been comfortable, welcoming, and pleasant. This time, I would especially like to thank Mr. Awais for his outstanding character and sincere efforts in helping me retrieve my lost property and his collaboration with Dubai Police. His honesty, kindness, and willingness to assist truly stood out and made me feel very grateful. It’s rare to come across someone who handles such situations with so much care and responsibility. Thank you, Mr. Awais, and thank you to the Urban Al Khoory Hotel team for your continued hospitality and excellent service. Highly recommended.

Hoor S1/5 · 2026-06

I had a very disappointing experience with this hotel. I made an online booking and entered all my payment details, including my credit card information. The hotel sent me a booking confirmation email, but they never charged my card. When the guest I booked for arrived to check in, the staff refused to let him in unless payment was made again. I explained that I had already provided my card details, my ID, my email address, and all the information required. If the hotel failed to process the payment, that should not become the customer’s problem. I was even willing for them to charge the card on file, but I was told they could not do that and that payment had to be made again. What is the purpose of online booking and providing payment information if the hotel is not going to use it? The whole situation was extremely frustrating. What made it worse was the attitude of the staff member. He was rude, unhelpful, and showed no interest in finding a solution. I explained that I was in another city, about two hours away, and could not simply come to the hotel, but he did not seem to care. Even when I expressed my dissatisfaction, he was completely indifferent. I expected much better customer service and professionalism. Unfortunately, this experience left a very negative impression.

Jawaher5/5 · 2026-05

إقامة رائعة أنا وزوجي، حجزنا ليلتين وكانت من أجمل التجارب الغرفة يلي كنا حاجزينها رقمها112 🤍 الفندق نظيف جدًا والخدمة ممتازة والموظفين محترمين ومتعاونين. الفطور كان لذيذ ومتنوّع بشكل رائع، فيه أومليت وفواكه طازجة وأنواع كثيرة من الجبن 😋 المسبح جميل والمكان هادئ ومريح جدًا، وكل شيء مرتب ونظيف. من أفضل الفنادق مقابل السعر، والأسعار معقولة جدًا مقارنة بالخدمة المقدمة. أكيد راح نكرر التجربة مرة ثانية 🙏🏻

ahmed abozamel5/5 · 2026-04

I had a wonderful experience at this hotel and this is actually my second time staying here! The reason I came back is because of the excellent hospitality and outstanding service. A special thanks to Tulsi and Mohamed — they were both extremely polite, professional, and made me feel truly welcomed throughout my stay. Their high level of hospitality is one of the main reasons I chose to return. I highly recommend this hotel to anyone looking for a comfortable and enjoyable stay. The hotel is very clean, the rooms are cozy, and the decorations create such a relaxing and comfortable atmosphere. Overall, it’s a fantastic place, and I will definitely consider coming back again!