Taj Jumeirah Lakes Towers

Navjot Singh Bains1/5 · 2026-05

I had a deeply disappointing experience at Taj JLT Dubai due to a serious booking and guest handling issue. I had booked two rooms almost three weeks in advance through MakeMyTrip, and the reservation was shown as fully confirmed. However, upon arrival at the hotel, I was informed that the booking had never been received or had been rejected by the hotel system—despite MakeMyTrip continuing to show it as valid and confirmed. The hotel staff stated that the issue was on MakeMyTrip’s side, while MakeMyTrip support insisted the booking was confirmed from their end. As a guest, I was left stuck in the lobby for hours with no resolution, being passed back and forth between the hotel and the booking platform. What was most disappointing was the lack of responsibility or assistance from the hotel. Despite the confusion being clearly external to us as guests, there was no attempt to offer even a temporary solution, alternative accommodation, or any form of courtesy arrangement within the property. We were simply told the hotel was fully booked and left to resolve the situation ourselves. After waiting for nearly two hours without resolution, we had no choice but to book another hotel at our own expense. This experience raises serious concerns about coordination between the hotel and third-party booking platforms. If Taj JLT does not honor bookings made through MakeMyTrip, then those listings should either be properly managed or removed from such platforms to avoid leaving guests stranded upon arrival. At the very least, some form of guest-first handling or goodwill arrangement should be standard practice in situations like this. Based on this experience, I cannot recommend this property.

Green Elephant1/5 · 2026-08

We Came for a Family Stay and Left Within Hours — A Deeply Disappointing Experience. I want to emphasize that this review is written in good faith and is in no way intended to discredit the hotel or the Taj brand. I am simply sharing our genuine experience, and I had already informed the Duty Manager that I would be leaving a review. I chose Taj because of my previous positive experiences with the brand, so we had high expectations for our one-night family stay. Unfortunately, we left shortly after check-in because our room did not have running water!, and we were unable to get a satisfactory solution in a reasonable timeframe. Check-in was hectic and disorganized. We were asked to wait in different areas and return to the desk, while the staff member appeared to be handling several guests and calls simultaneously. Our Booking.com package was also advertised as “Unlimited Spa Access.” However, we were later told this did not include any spa treatment or massage, only the gym and steam room, which appeared to be general hotel facilities. I respectfully suggest reviewing this wording, as it could understandably mislead guests. The main issue was the room. There was no water from the bathroom sink, the shower had very weak pressure and no hot water, and the bidet was not working. With young children, this was particularly difficult. Our daughter was tired and unable to use the bathroom comfortably. We tried contacting the operator, front desk and Duty Manager, but assistance was not immediately available and we were told staff were “busy.” When I requested a room change, I was initially told that other rooms were “not ready” and asked to wait. A maintenance team member eventually attended and was polite and genuinely tried to help. I have no criticism of him. However, by then, considerable time had passed and we had lost confidence in the stay. When the Duty Manager eventually spoke with us, the discussion focused on what we would consider “appropriate compensation,” including late check-out, afternoon tea or dinner. We were not seeking complimentary benefits. We simply wanted a functioning room and a practical solution. Unfortunately, the manner in which the situation was handled did not give us confidence that the issue was being taken seriously. A question regarding our nationality also felt unnecessary and uncomfortable in that context. We ultimately requested a refund and left to find another hotel at short notice. Security also approached us as we were leaving. The security staff member was polite, but we were simply guests who had decided to leave and were cooperating throughout, so we were unsure why security was necessary. I completely understand that maintenance problems can happen. What matters is how they are handled. In our case, the combination of the check-in experience, unclear spa-package wording, non-functioning bathroom facilities and difficulty obtaining assistance made the stay unacceptable. As of the time of writing, no refund has been issued and I have not received the requested call from the General Manager. We will see how the matter is ultimately resolved.

Адвокат Петрова Елена Викторовна5/5 · 2026-08

Perfect. The hotel smelled wonderful inside. It was clean. The people were nice. The pool upstairs was great. I enjoyed sunbathing and swimming.

Khalid Ali5/5 · 2026-07

I would like to express my sincere appreciation to Safdar, the security officer at Taj Jumeirah Lakes Towers. He is highly professional, respectful, and always greets guests with a warm smile. His dedication to keeping everyone safe while providing excellent customer service truly stands out. Safdar is polite, attentive, and always willing to help, making every guest feel welcome and secure. Thank you, Safdar, for your outstanding work and commitment. You are a great asset to the hotel team.

Ayman Fadl5/5 · 2026-06

We visited on Wednesday 27th of May. All of hotel staff were great specially the receptionist, very friendly environment, the room was great and we choose the golf view and we didn't regret spending more for the a room with a great view. The hotel can look into improving the breakfast as there were not much options, and the pool as the water temperature was is not controlled and it was very cold. Overall, it was a great experience

SANDRA MANALAYSAY5/5 · 2026-05

We had such a wonderful stay at Taj Jumeirah Lakes Towers truly memorable from start to finish. 🥹✨ I’m very detailed when it comes to choosing hotels. I really take time to read reviews before booking, and I can honestly say this hotel exceeded my expectations especially when it comes to their breakfast! The breakfast was AMAZING one of the best selections I’ve experienced. What I loved most is that they have a menu where you can order freshly made dishes, not just buffet style. Everything felt high quality and well prepared. I personally loved their eggs Benedict, waffles, hash browns, and their Indian breakfast options they are the best! 🤍 We stayed to celebrate my sister’s birthday, and what touched me the most was that I didn’t even request any surprise but the team themselves offered to prepare something special in my sister’s room. That gesture meant so much to us. Despite everything, they still went the extra mile, and it truly made us happy and grateful. A special shoutout to Mr. Amrit and Mr. Powan, the lifeguards, who were so attentive and kind it made our pool time extra safe and relaxing. The infinity pool was amazing too perfect temperature and very clean! Also, our experience at Paros Restaurant, together with Ms. Camile, was exceptional. The ambiance, food, and service were all top-notch. The front desk team, especially Ms. Apoorav, made us feel so welcomed and well taken care of from the moment we arrived. The buffet staff were equally impressive very accommodating and always with a smile. And to the housekeeping team (I’m so sorry I forgot your name 😭) and the bellboys especially the Filipino staff and Mr. Mohamed you guys are the best! Your kindness and warm smiles did not go unnoticed. 💛 Honestly, because of the excellent service, we didn’t even feel the need to go out we were happy to stay, dine, and even try the spa at the hotel. That says a lot. The hospitality of the entire team is truly heartfelt. The room was also very clean and comfortable. All the restrooms in the hotel were spotless clean! I just hope and pray that the hotel management continues to take good care of their employees. They are hardworking, sincere, and truly deserve recognition. Their service really touched our hearts. Every single staff member made us feel comfortable, heard, and valued. Thank you for such a beautiful experience we will definitely come back! 🙏