Hotel Hersonissos Palace

kayan k1/5 · 2026-05

BEWARE: they will charge u 100 euros with all the cost and everything and they will say that its a tax for government. Its mostly a scam and we got forced into their scam thing. The internet is bad. It connects wifi only at the lobby. Rooms are alright but had to rate 2 starts cause they only provide 1 warm water bottle. Elevators looks like something youd see in prison they have this door on it that u gotta push aside from elevator door itself. Meals are shit. Me and my sibling went there and we paid for a seperate beds siblings room with a ocean view. We didnt get that and they only told us " sorry, tomorrow " Outside the hotel it doesnt have a view anyone would expect. Its like a hotel just right inside of a neighbourhood with only rent car and boat shops and theres nothing else in front of the hotel. Security. Very bad. Anyone can walk in. Recommended to book another. If u booked this hotel then switch to another. We wanted to do refund but we already paid a lot for 4 nights.

Sára Tomíková3/5 · 2026-07

The hotel has a good location close to both the beach and the city center, and the food was generally good. Unfortunately, our stay was negatively affected by the behavior of one staff member, a woman with black hair and glasses. We wanted to take a few slices of pizza with us because we had skipped lunch, but instead of explaining the hotel policy politely, she raised her voice, repeatedly said “No pizza outside,” called other staff members over, and pointed at us in front of other guests. This was embarrassing, unnecessary, and made us feel very uncomfortable. A situation like this could have been handled in a much more professional and respectful way.

Aurelia Ghebaru3/5 · 2026-08

We arrived at Hersonissos Palace Hotel in Crete on the night of 11 August, very excited for our 10-day holiday. Unfortunately, from the moment we entered the hotel, our expectations of a 5-star experience quickly changed. The first thing that shocked us was the condition of the corridors leading to our room. They were very dirty and heavily stained, and honestly, nothing about them looked like what we would expect from a 5-star hotel. We were also surprised to find that we had to pay an additional €300 in government fees, which was a significant extra cost that we had not planned for when booking the holiday. On the positive side, the rooms are a good size and were generally comfortable. The food was okay, although the quality varied from day to day — some days were better than others. The staff were generally polite and friendly, although unfortunately not everyone was as welcoming.The drinks very average and we had to buy a lot from shops or go out to get a decent drink. The pool is only open from 10:00 to 18:00, which we did not particularly like, especially when you’re on holiday and want more flexibility to enjoy the facilities. The location itself also did not feel like what we would expect from a 5-star hotel. The entertainment was only provided two nights a week and was quite boring, leaving very little to do during most evenings and much of the day. Overall, we did have a good holiday and enjoyed our time in Crete, but we feel that the hotel did not live up to its 5-star rating. Considering the amount of money we paid, plus the unexpected €300 government fee, we expected a much higher standard and a more complete 5-star experience. Thinking what we paid for this hotel is definitely not what we expected, nearly £6200 for a family of 5 people.

елена король3/5 · 2026-07

Отель считается 5 звезд…. Но увы или слабая 4 или твердая 3… Положительный момент в том что заселить могут и раньше на пару часов и не маринуют Вас в холле. Персонал приветлив, номера убирают каждый день с заменой полотенец. Номера в принципе простенько чисто уютно. Кухня слабая…и не всегда вкусно, завтрак скудный. Отель не находится на 1 береговой как заявлено на картинках Красиво на 1 этаже только… а на этажах в трещинах штукатурка , грязный замызганный в пятнах ковралин…обшарпанные лифты и вечно липкий пол у бассейна Персонал приветливый , особенно стараются в ресторане чтобы было чисто. Отмечу что новый и хороший спорт зал

Lars5/5 · 2026-06

Verstehe die ganzen schlechten Bewertungen 0 und ich weiß auch nicht wirklich was manche Leute von einem All Inclusive Hotel für einen Gorumet Standard erwarten. Das Preis Leistungs Verhältnis ist super, das Essen abwechslungsreich und gut. Kleine aber vernünftige Auswahl. Die Cocktails sind in Ordnung und die Zimmer modern und sauber. Vielleicht keine 5 Sterne aber dennoch gute 4. Wer nicht viel bezahlen möchte bekommt logischerweise auch keinen Luxus. Wir selbst waren sehr zufrieden mit unserem Aufenthalt und verstehen die schlechten Bewertungen nicht.

Paula Kraftaitė5/5 · 2026-05

Excellent hotel! The rooms were very clean and comfortable, the staff was friendly and helpful, and the overall atmosphere was wonderful. The food was absolutely delicious with a huge variety of choices, and everything was fresh and well prepared. The location was also very convenient. We truly enjoyed our stay and would definitely come back again. Highly recommended!”