Le Méridien Abu Dhabi

Batoul Husseini1/5 · 2026-09

I selected Le Méridien Abu Dhabi primarily because of its proximity to Cleveland Clinic Abu Dhabi, as I am here accompanying a family member who is undergoing surgery early tomorrow morning. As a loyal Marriott Bonvoy member for approximately 14 years, with hundreds of nights spent across Bonvoy properties, I am genuinely surprised and disappointed by the level of service I experienced this evening, particularly from the duty manager. After a three-hour drive to Abu Dhabi, I checked in hoping to rest and prepare for an understandably stressful morning. I discovered that the hotel does not have an EV charging station. While this in itself is not necessarily an issue, my vehicle can also be charged through a normal electrical socket using the manufacturer-provided cable designed specifically for this purpose. I asked the receptionist to contact the duty manager to see whether the hotel could provide access to a regular socket. The initial suggestion was that I drive to a nearby mall to charge the car, which I found quite inconsiderate given the circumstances, the long drive I had just completed, and the reason for my stay. The duty manager said he would investigate and come back to me. At around 9:30 pm, he called and asked me, “Did you find a solution?” I was rather surprised, as I was the guest waiting for the hotel to come back with a solution. When I pointed this out, he said he was “following up,” although it was unclear what exactly had been followed up on. I was then told there were no outdoor electrical sockets available. However, when I stepped outside the reception area, I immediately found a regular socket right beside the hotel entrance and showed it to him. The response then changed: I was told a “license” would be required to use it. I explained that this was not a high-voltage charger but a standard plug, with the amperage clearly indicated on the manufacturer-supplied charging equipment and designed precisely for use with a regular socket. The duty manager then said he would need to ask the engineer. When I asked him to contact the engineer for confirmation, he said the engineer was not on duty. This was especially frustrating because the entire purpose of having a duty manager is surely to take ownership of guest issues outside normal working hours, seek the appropriate internal guidance, and try to find a reasonable solution. Instead, I experienced repeated pushback, shifting explanations, and very little willingness to actually help. To be clear, my disappointment is not simply that the hotel does not have an EV charging station. My concern is the absence of ownership, empathy and solution-oriented service from the duty manager. At a Marriott Bonvoy property, and especially during a stay connected to a family member’s surgery, I expected considerably more consideration and professionalism. Sometimes excellent hospitality is not about having every facility available; it is about making a genuine effort to help a guest when an unexpected need arises. Unfortunately, that was missing from my experience tonight.

S B5/5 · 2026-07

We have stayed here for a long time. We are very well looked after and the staff Mr Channaka who excels in his job always hard working followed by the rest of the staff who are all role models of the highest level of hospitality service you may ever received at this lovely hotel. Mr Danuga, Sima and May many thanks for everything, your kindness and warm hospitality. And chef Som I believe you make the best spaghetti bolonese, this I had four nights in a row! Zaytun, Mr Wai, chef Kuma, Yu Yu, Sona, Martin, Edita, Claire, Pasong many thanks for making me feel at home. All of the staff members were all very consistently welcoming, professional, and attentive. Their warm hospitality, friendly smiles, and willingness to help created a wonderful atmosphere from the moment we arrived until now. Each staff member demonstrated excellent customer service, efficiency, and genuine care. They were courteous, knowledgeable, respectful, and always ready to go the extra mile to ensure every guest felt comfortable and valued not only ourselves. The hotel offers a wide range of amenities that enhance the overall guest experience. From comfortable accommodations and excellent dining options to well-maintained facilities and thoughtful services, everything is designed to ensure a relaxing and enjoyable stay. The variety of amenities caters to both leisure and business travelers, making the hotel an excellent choice for any visit. Highly recommended.

KieuMy Pham5/5 · 2026-07

Very nice hotel. We stayed here 2 days because of our flight delay. The staff is really friendly, especially the bartender named Sunday. He gave us a great time serving us drinks at the pool! We enjoyed it, thank you.

hasoon shy6oon5/5 · 2026-06

The hotel is absolutely beautiful, peaceful, and perfect for relaxation. From the moment I arrived, I was impressed by the professionalism, hospitality, and outstanding level of service provided by the entire team. The staff were incredibly welcoming, attentive, and efficient, making every part of my stay smooth and enjoyable. A special thank you for the complimentary room upgrade from a city-view room to a stunning sea-view room. The breathtaking view added a wonderful touch to my experience and made my stay even more enjoyable. The in-room dining service was excellent, with delicious food, great presentation, and prompt delivery. Every meal exceeded my expectations in both quality and taste. I would also like to thank the hotel for the generous member discounts and exclusive benefits, which made the experience even more rewarding. Overall, this hotel offers a perfect combination of luxury, comfort, tranquility, and world-class service. I highly recommend it to anyone looking for a relaxing and unforgettable stay. I look forward to returning again very soon.

Eva Hocine5/5 · 2019-10

Krásné prostředí , několik restaurací po hromadě. Bazén, lehátka a pláž.

Ludek Michalovic3/5 · 2019-04

Pokud se chystáte do tohoto hotelu měly by jste počítat s tim ze to není klasický rezort se službami al inkluziv ale spíše hotel pro lidi kteří sem prijeli za obchdem a nebo na dva dni mi jsme tu na týden a po třech dnech jsme usoudili že hotel neposkytuje žádnou zábavu v rámci hotelu. Jako plus bych uvedl ochotný personal. Co se týče stravování je trochu strohé ale pokud nejste nároční tak vám to bude stačit jsou zde ještě tři restaurace ale v tech se vše platí a za 4 piva jeden hamburger jsem platily 280 dirhamu .To je v přepočtu na koruny asi 1500 to není úplně nejlevnější