Hilton Dubai Palm Jumeirah

Jeremiah M5/5 · 2026-09

We stayed for three days, and it was a wonderful experience. The room was always clean, tidy, and very well maintained. A special thanks to the housekeeping team, Amrit and Sujata, for their excellent service and attention to detail. Overall, we had a wonderful stay with great food and a fantastic experience. We especially enjoyed dining at Claw BBQ, Jones the Grocer, and Mowsem. Thank you to the entire team for making our stay so enjoyable. We look forward to coming back!

Mina Andkhoiy4/5 · 2026-07

A special thank you to Suman Karki, a member of the pool security team! It is rare to meet someone who is as kind, attentive, and professional as Suman. From the very first moment, he welcomed us with a warm smile and a genuinely positive attitude, making us feel comfortable throughout our stay. He was always observant, approachable, and ready to help, ensuring that every guest felt safe, valued, and well looked after. His dedication, genuine friendliness, and exceptional customer service truly stood out and made a lasting impression. Team members like Suman Karki are a real asset to the hotel and deserve recognition for their hard work, professionalism, and commitment to creating a wonderful guest experience. We would also like to express our appreciation to the entire hotel team. Everyone we encountered was incredibly friendly and welcoming—from the doormen at the main entrance, who greeted us warmly every day, to the housekeeping staff, who kept our room spotless and always worked with great care and kindness. Every interaction reflected the hotel’s high standards of hospitality. Overall, we are extremely satisfied with our stay. The excellent service, warm atmosphere, and genuine hospitality made this a truly memorable experience. We would not hesitate to return and will gladly recommend this hotel to family and friends. Thank you once again to Suman Karki and the entire team for making our stay so special. We are already looking forward to our next visit!

Muhammed Özdemir5/5 · 2026-07

A big thank you to the housekeeping team, especially Sanurimand and Sadib! They did an amazing job every day. The room was always spotless, everything was perfectly organized, and their attention to detail really stood out. They were also very friendly and always greeted us with a smile, making our stay even more enjoyable. Their hard work and dedication are truly appreciated. Thank you for the excellent service!

Pavel Kovář5/5 · 2024-06

Ano bylo fajn Nabeel+ Shivam byl moc milý a jeho služby byly skvělé

Iain Black5/5 · 2026-09

The service from Irene in the restaurant is FIRST CLASS. Irene is very customer focused and heard it was my daughter’s birthday. She tied balloons to her chair and brought a stunning cake over. She goes out her way with every customer to prove them with the best holiday. She was asking if our holiday was going well and were we happy with our room etc. she really does care about the customer and is very proud of working for the hotel. She recognised us after meeting us once and was so helpful.

Musharraf Tooreea5/5 · 2026-09

⭐⭐⭐⭐⭐ We had a wonderful experience at this hotel, and a special mention must go to Salisha for her exceptional service. She was incredibly welcoming, professional, attentive, and always ready to assist with a smile. Salisha truly went above and beyond to make sure everything was perfect and that we felt comfortable throughout our stay. Her kindness, positive attitude, and attention to detail made a real difference to our experience. The hotel is very fortunate to have someone like Salisha on their team. Thank you, Salisha, for the outstanding hospitality and for making our stay so enjoyable and memorable. We will definitely be happy to return!