Delano Dubai

Abdallah Al Hamed5/5 · 2026-05

Stayed for two nights. The service was exceptional, with consistent attention to detail from arrival to departure. We booked a suite, which was very spacious, well-appointed, and offered a high level of comfort. The hotel’s amenities are well maintained and enhance the overall experience, including the facilities and common areas, all kept to a high standard. The location is also very convenient, with easy access to key areas and attractions. Housekeeping deserves special recognition — truly outstanding and operating at a very high level. A special thanks to Sara from the reception team for her professionalism and excellent service, which made the stay even more enjoyable. I highly recommend staying at this hotel, especially during this period, as the lower number of guests ensures a more relaxed atmosphere along with competitive rates.

Ahmad Darwish5/5 · 2026-04

Honestly the perfect staycation!! First, a HUGE THANKS to our 6th-floor attendant, Angelo, who was super friendly, and promptly helped us with our room and everything else we needed! We had an amazing stay in the Breaking waves suite, which had a breathtaking view. We booked the half-board and the food was frankly excellent, with the hotel breakfast's diverse and fresh options and especially the michelin-star course dinner at Demon Duck. And last but not least, the pool and beach experience was just perfectly wonderful and relaxing. An honest 10/10 would highly recommend without any reservations!

Silvia Borin1/5 · 2026-06

Non è mia abitudine lasciare recensioni, soprattutto a Dubai. Frequento questa città da oltre 15 anni e vi soggiorno mediamente otto volte l’anno. Proprio per questo posso affermare con convinzione che, fino ad oggi, non avevo mai vissuto un’esperienza tale da spingermi a scrivere una recensione negativa. Dubai, infatti, continua a rappresentare per me una delle destinazioni con i più alti standard di servizio al mondo. Purtroppo, questa volta ho vissuto un’esperienza estremamente deludente e ritengo corretto condividerla affinché altri viaggiatori possano esserne informati, perché quanto accaduto non rispecchia minimamente l’immagine e il livello di ospitalità che ho sempre associato a questa città. Il giorno del mio arrivo ho pranzato presso il ristorante dell’hotel ordinando un piatto di pesce crudo. Dopo pochi assaggi mi sono resa conto che il prodotto non era in condizioni ottimali e l’ho immediatamente segnalato al personale di sala. Con mia sorpresa, nessuno si è preoccupato di verificare la situazione, di propormi un’alternativa o semplicemente di chiedermi se desiderassi ordinare altro. Un atteggiamento che considero inaccettabile, soprattutto in una struttura che dovrebbe garantire standard di servizio elevati. Il giorno seguente ho iniziato ad accusare gravi sintomi di intossicazione alimentare, al punto da dover rimanere confinata in camera per quattro giorni. Ho dovuto richiedere l’intervento di un medico e sottopormi a specifici esami del sangue che hanno confermato un’infezione riconducibile al consumo del pesce servito in hotel. Ciò che mi ha maggiormente colpita è stata la totale assenza di assistenza da parte della struttura. Non solo non ho ricevuto alcun supporto concreto, ma sono stati persino messi in discussione i risultati delle analisi mediche. Ho dovuto affrontare cure farmacologiche per eliminare batteri e parassiti contratti a seguito dell’episodio, senza ricevere alcuna forma di attenzione, spiegazione o sostegno. Nel corso di sei giorni, l’hotel non ha fornito alcuna risposta adeguata, nessuna scusa formale, nessuna proposta di rimborso o compensazione, né alcun gesto volto a dimostrare interesse per il benessere di un proprio ospite. A causa delle mie condizioni di salute sono stata costretta ad anticipare il rientro, interrompendo la vacanza. Come ulteriore aggravante, mi è stato addebitato anche il costo di una mezza giornata per la modifica della prenotazione conseguente al cambio del volo. Si è trattato di un’esperienza profondamente negativa e lontanissima dagli standard che ci si aspetterebbe. Tengo però a precisare che questa esperienza, a mio avviso, non rappresenta la vera Dubai, città che ho sempre apprezzato per l’eccellenza dei suoi servizi e della sua ospitalità. Resto sinceramente molto delusa da quanto accaduto.

Ammar Sallam5/5 · 2026-04

Our four‑night stay at Delano Dubai was nothing short of amazing. The team surprised us with complimentary suite upgrades for both rooms, and from that moment on, everything felt effortless and welcoming. The breakfast and dinner included in our half‑board package were excellent every day. What truly made the difference was the people. Nadia, the reception manager, along with David, Tarek, and Katrina, treated us with genuine warmth and care. My children and I were working from the hotel, and it truly felt like a second home — comfortable, peaceful, and full of kindness. Delano Dubai gave us an unforgettable vacation. Exceptional service, exceptional food, exceptional people.

Salama Mazroe5/5 · 2026-05

Thank you so much for such a beautiful stay. We truly loved every moment — the atmosphere was so peaceful and relaxing, exactly what we needed. The service was also amazing, very kind and impressively fast. We’re already looking forward to coming back again soon. Sending all our love and appreciation 🤍 Patrick and Delano Team❤️

Omar Helal4/5 · 2026-05

My Update: After my review below. 👇 The Hotel Manager Mr Tarek contacted me and he was so respectful and helpful and he promised me that whatever made me upset from my bad experience will work on it to fix it and he gave us so many complimentary things and I was very happy from his Immediate Response. Thank you Mr Tarek. Highly appreciated. I have changed my review without any pushing from the Hotel or anyone. But they deserve the change to be better. Me and my family were always loyal to Caesar palace & Julios hotel and we used to go there at least 4 to 6 times a month after visiting the hotel today and saw the new brand who took over. I have 4 concerns. 1- Staff needs training on how to be fast and more friendly and more efficient. 2- hotel interior design is soooo bad quality and I have no idea why all this white curtains surrounding the entire hotel from inside. You turned a 5 stars hotel (Caesar Palace and Julio’s ) perviously into a cheap hotel design which gives feelings that I am staying in hospital. Honestly this is one of the worst designs I had ever seen. 3- Sunshades on the beach and pool is not adjustable so where ever sun heat it can’t be adjusted to have shade that its why called Sunshade. And there was no tissues box on the tables like there were used to be. Service level on the beach and pool is very very very very slow which I can give on scale 1-5 = 2 4- We waited for almost one hour to receive our luggage which is to much specially if there is Kids. Comparing a luxury hotel like Caesar & Julio’s hotel to this new brand owners needs to think very well to change it from hospital design to luxury 5 stars hotel design