Kempinski Hotel & Residence Palm

Göksu Gökmen Özel1/5 · 2026-05

On May 29th, my friend and I went to the hotel for a day pass. The evening before, we called the hotel to confirm the price because the website showed 159 AED for entry, including food. We wanted to make sure the information was correct. The lady on the phone confirmed that the price was indeed 159 AED and that meals were included. However, when we arrived at the hotel, the reception staff told us the price was actually 250 AED. They simply said, “Sorry, the same issue happened with another customer yesterday as well. If you pay 250 AED, you can enter.” Basically, they made us look like we were lying. We then asked to speak with the manager. Someone came to speak with us, but all they said was “sorry.” I do not even believe the woman we spoke to was the actual manager. The whole situation was handled very poorly. On top of that, the service was extremely bad. The staff outside were very slow, and the pool was not very clean. But more importantly, misleading customers like this is unacceptable. We are two women who came all the way there, paid for a taxi, and then felt forced to pay the higher amount because we did not want to go back after already arriving. We had to spend money we did not plan for because of false information given by the hotel staff. Why are you misleading people? Why are you giving false information to customers? If necessary, the phone calls should be reviewed. This was a very unpleasant experience and completely unworthy of a hotel like yours. I definitely do not recommend this place to anyone. I will report this situation to Dubai Tourism.

Cem bektaş5/5 · 2026-08

Our family stayed at Kempinski Hotel Palm Jumeirah for five nights, and it exceeded all our expectations. The hotel is truly luxurious, exceptionally clean, and very well maintained. The facilities are excellent, and every member of the staff was genuinely warm, welcoming, and eager to help. The housekeeping team also deserves special recognition. Our apartment was always kept spotless, beautifully organised, and carefully prepared every day. Their attention to detail and consistently high standards contributed greatly to the comfort of our stay. A special thank you to Melina, Oksana, the lovely Kyrgyz lady at reception whose name I unfortunately cannot remember, as well as Birkam and Dosdon from the pool area. They were incredibly kind, professional, and always made us feel welcome. One thing that impressed us most was the dedication of the staff. We often saw the same team members serving breakfast in the morning, then working around the pool during the day, and later serving guests again at dinner. Despite what must have been long working hours, they never lost their smile, positive attitude, or energy. That level of professionalism and genuine hospitality deserves special recognition. This was our family's first visit to Dubai, and the hospitality of the entire Kempinski team made our holiday truly special, memorable, and meaningful. We would definitely stay here again and highly recommend this hotel to anyone looking for a premium luxury experience in Dubai.

Anthony Cruise1/5 · 2026-04

As an apartment owner, my recent experience has been extremely disappointing and far below the standards expected of a five star property. My designated parking space was blocked without any prior notice and I was unable to park my vehicle. When I raised this with the security and valet team, the response given was simply that “they were busy.” This is not an acceptable explanation, nor does it reflect any level of professionalism or accountability. The communication from the security and valet staff was poor, unstructured and lacking basic customer service standards. It appears there is no clear system or protocol in place to manage such situations, which is concerning for a property of this calibre. What is even more troubling is the apparent absence of effective management oversight. Issues like this should not occur in a luxury residence, and when they do, they should be handled promptly and professionally which was not the case. For a property positioned as a five star development, the level of service currently being delivered is closer to that of a two star operation. There is a clear disconnect between the brand image and the actual resident experience. This matter requires serious attention from senior management to ensure that proper systems, training and accountability are implemented. Anthony Cruise Chief Operations Officer The Office of HH Sheikha Hend Al Qassemi

Rida maazouz5/5 · 2026-03

Had a wonderful Iftar experience at this hotel during Ramadan. The atmosphere was beautiful and peaceful, perfect for breaking the fast. The buffet had a great variety of delicious dishes, from traditional Ramadan favorites to international options. The staff were very welcoming and attentive. Highly recommended for a special Iftar with family and friends.

Conor Barrett5/5 · 2026-02

Got a day pass for my wife and the baby, absolutely well worth it, great service and beautiful location. Plenty of other kids as well which was a bonus! Very family friendly 👌 great cocktails and we enjoyed the food pool side.

Thesoul „‫العين داري ومرباي‬‎“ Thesoul5/5 · 2026-08

تجربة جميلة جدًا في فندق كمبينسكي دبي 🤍✨ فخامة، رقي، خدمة مميزة وأجواء راقية بكل تفاصيلها. كانت إقامة جميلة واستمتعت بكل لحظة، وإن شاء الله تتكرر التجربة قريبًا. 🌷 A beautiful experience at Kempinski Dubai 🤍✨ Luxury, elegance, exceptional service, and a wonderful atmosphere. I truly enjoyed every moment of my stay and would definitely love to visit again. 🌷