Grande Real Villa Italia

erin omiatek1/5 · 2026-06

do not recommend staying at this hotel. I arrived with my passport securely stored inside my backpack. My backpack never left the hotel’s possession between check-in and being delivered to my room. It was first stored in the hotel’s baggage area and then moved to my room. Within approximately three hours, my passport disappeared from my bag. When I discovered the theft, I immediately asked hotel management for assistance and requested that security camera footage be reviewed. Despite cameras being present in the lobby, front desk, and baggage storage areas, the hotel refused to show me any footage or provide meaningful assistance. As an American traveler, losing my passport created a major hardship. I experienced flight cancellations, delays, additional expenses, and had to completely rearrange my return travel to the United States. What should have been a simple trip home turned into an extremely stressful and costly ordeal. Most disappointing was the lack of concern and cooperation from the hotel staff. Rather than helping investigate how a passport could disappear while my belongings were under their control, they were dismissive and unhelpful. I will be filing a police report regarding this incident. Travelers should use extreme caution when storing valuables with this hotel. Based on my experience, I cannot recommend staying here.

Gaelle Chedid3/5 · 2026-06

I was staying at this hotel for a work event from Tuesday to Thursday. I needed an extra night, so I booked it myself through an agency on a non-refundable rate. Unfortunately, the event organizer mistakenly extended my stay as well, which I wasn’t aware of. Thinking that this situation could create confusion, I proactively asked at reception whether I had been double-booked for the last night. I was assured that everything was fine. Then, on my last day, I received a call to my room informing me that I had in fact been double-booked. Come on… what a lack of professionalism. Not only was the issue not identified when I specifically asked about it, but no refund was offered and there wasn’t even an upgrade or any gesture of goodwill to compensate for the inconvenience. There were several other disappointing details that I would not expect from a five-star hotel. The bedsheets were stained, I left my power bank at the spa and it could not be located, and basic amenities were not consistently replenished. For a hotel of this standard, guests should not have to request a toothbrush kit, and toiletries and amenities should be refilled daily without having to ask. Overall, the experience fell far short of what I would expect from a five-star property, especially in terms of service and attention to detail.

Tina Brown5/5 · 2026-04

Beautiful hotel in a great location. The service from all staff was simply outstanding, from being greeted by the lovely Laura to the valet parking. They went above and beyond to ensure our stay was a happy and memorable one. Exceptional service and care from Sofia, the Guest Services Manager. What a gem she is! Nothing was too much trouble and she has made us want to come and stay again in the future when we visit beautiful Cascais again. The rooms were very spacious (we were upgraded to a suite which was great for working in a different room to the bedroom). Breakfast was also devine. We enjoyed our stay so much that we extended from 4 days to 2 weeks, and invited our family to come and join us! Well done to the management for the training and care you obviously give to your team. It’s rare to see happy staff providing such exceptional service, even in 5* star hotels across the world. We will definitely be back. Thank you!

W P4/5 · 2026-04

Niestety muszę się zgodzić z niektórymi jednogwiazdkowymi opiniami. Pokój zarezerwowany na stronie to nie był pokój, który dostaliśmy 😔 zaproponowano nam pokój na poddaszu, malutkie okno, brudna wykładzina, niedziałajace ogrzewanie, oberwane drzwi w łazience ( nie można było ich zamknąć bo były pęknięte), zniszczone stare meble... Dopiero po naszej reakcji na recepcji zmieniono nam pokój gdzie ogrzewanie też nie działało 🙂 ale po wizycie technika było trochę cieplej. Ogrzewanie w tym obiekcie to niestety katastrofa. Mocno przestarzały system oparty na czynniku w postaci wody z wentylatorami w pokojach zdemontowanymi z wojskowych helikopterów 😮‍💨 nie da się przy tym spać. To problem, który pojawił się we wszystkich odwiedzanych przez nas hotelach (5*) i już przestaliśmy się dziwić, że przemiła pani z recepcji proponuje nam koc zamiast działającego ogrzewania😉😀 Meble w nowym pokoju także nosiły ślady długiej eksploatacji... Ale obsługa ogólnie bardzo miła i pomocna, smaczne i dość urozmaicone śniadania. Bardzo dobra lokalizacja i... czekoladka na dobranoc z której cieszyliśmy się jak dzieci. Ogólnie bardzo miłe wrażenia (po zmianie pokoju) ale zapraszamy menedżerów do polskich hoteli o standardzie 5 * bo warto inwestować w infrastrukturę techniczną i estetykę mebli. Bardzo dziękujemy personelowi za pomoc, uśmiech i atencję.

NYC traveler1/5 · 2026-09

TLDR: We were woken up at 3am from a wedding party next door with 20-30 people. They gas lit us the next morning and upon checkout they didn’t deliver on their promises. No help with our bags upon check in and several reminders during breakfast for simple things. Full breakdown: Day 1 we arrived and as soon as we get out no bell captains to help us with our heavy bags. The bell captain looks at us shortly after and says hello but after we are at the front desk. Doesn’t offer to help with our bags. We were checked into a dingy room next to the exit. Barely any sunlight. We went back to the front and they immediately bumped us up to a higher floor. Feels like they were trying to pawn off this sub par room to whomever would take it. Day 2 at breakfast we ordered apple juice. We had to remind them four times before it finally arrived. Later in the evening we ordered room service for our little one as he was hungry. No salt in the salt shaker. Not a big deal I recognize but attention to detail is usually a good sign of things. Day 3 while we were sleeping we were rudely awaken at 3am to a very hard bass. The room next to us had just finished a wedding and was really going at it hard with maybe 20-30 people screaming in one room. We gave it about 5 minutes before I called down to the front. They said they would immediately send security. They did nothing. Party still raged on. We were given a temporary room for the evening to sleep in at about 4/430am. The next day the front desk said they would take the charge off for the night. In the following days they were extra nice to us, helping to open doors and taking mental notes of our activities the we and our son did. It was a nice touch. Upon checking out they did not recognize the previous promise of removing the charge! Instead, they reasoned that they were not charging for the temporary room we had to use to sleep! That would seem obvious to NOT charge someone for an UNUSED room. Furthermore it was not as nice as the room we were staying in. They changed our room per our request since the wedding party didn’t leave so therefore we spent another 1-2 hours repacking to unpack again. So stay at your own risk. They charge high rates for this hotel which, after traveling to dozens of hotels over the past several decades, is undeserving. They did a very poor job resolving the noise and making customers actually feel like they are prioritized.

Brad Good1/5 · 2026-08

Exceptional location and a truly remarkable property. The management company, however, needs replacing. Places like the Ritz and Four Seasons earn their fifth star on how they handle the unexpected — not the routine. Here, even small mistakes (a bad fish dish, for example) are met with poorly trained, unsure responses. International travellers cannot count on sensible action when something goes wrong. The InterContinental up the street has less charm, but both the view and the service are clearly superior.