Sofitel Bangkok Sukhumvit

Sxxdx3/5 · 2026-07

Overall, I left feeling quite disappointed. The room itself was lovely and the facilities were great, but unfortunately the service didn’t match the standard I’d expect from Sofitel. From the moment we checked in, the experience felt off. The lady who welcomed us was quite cold, and first impressions matter. It immediately made the start of our stay feel a little underwhelming. I also paid extra to be an ALL explorer member on top of my Gold membership tier, but honestly I didn’t feel there were any meaningful benefits. A late check-out is appreciated, but that’s not what defines great hospitality. Warm, genuine service does. It made me question the value of the loyalty programme when the overall guest experience felt lacking. There were also a few issues during our stay. The phones in the room weren’t working, so we had to use the one in the bathroom whenever we needed to contact reception. On arrival, we were welcomed with a plate of fruits in the room, which was a nice gesture. Unfortunately, two of the three fruits were still unripe, so they couldn’t even be enjoyed during our two-night stay. It felt like a small detail that should have been checked beforehand. The following day, the hotel kindly sent up a fresh fruit platter with an apology note regarding a billing issue. The gesture was appreciated, but we had already left early that morning and only returned late at night. By then, the fruit was no longer fresh. I couldn’t help but think it would have been more thoughtful to leave a note asking us to call reception when we returned so the fruit could be delivered fresh. Instead, it felt like the issue was simply being ticked off a checklist rather than genuinely resolved. The first night of the stay I had redeemed my stay plus benefit and second night was paid in full, but whether a stay is paid, redeemed, or booked through a benefit, every guest should receive the same standard of service. It’s a shame because the hotel itself has beautiful amenities and facilities, but hospitality is what people remember most. For me, it felt like the art of hospitality was missing here. Sadly, I wouldn’t choose to stay here again.

MIN5/5 · 2026-06

I was very satisfied with my stay at Sofitel Bangkok Sukhumvit. The room was comfortable and well maintained, the restaurants offered excellent food, and the Executive Lounge provided a wonderful experience throughout my stay. The staff were professional, friendly, and attentive, which made my visit even more enjoyable. The only area that could be improved was the breakfast experience at Bella Sera on the 2nd floor. On a few occasions, there was a noticeable odor from some of the plates, which seemed similar to the smell that can occur when detergent is not completely rinsed off during the washing process. While this was a minor issue, I believe improving this aspect would make the dining experience even better. Overall, I had a very pleasant stay and would gladly return in the future. Thank you to the entire team for their hospitality.

Kalpesh Gala3/5 · 2026-06

had a comfortable stays with the room. But most poorest service at the club lounge.very disrespectfully honoured and served the forceful attempt to serve the vegetarian food. firstly the senior staff need a very rigorous training of the brand they are working with and also need to know the level of the guest they are serving. also they need to be shared the business given to the accor group through our bookings. We requested them for the vegetarian options to be made and serve at the evening cocktail hours, they were not really willing to do anything. since we are vegetarain.hardly anything kept for the vegetarain at the club lounge. when we requested them to call chef to let us know what is he comfortable making and serving vweg food, the answer we got was we have to serve more than 100 guests. So were not paid for our stay or for the level of membership we hold. we could have been rude in answering but since we are traveller for 3 nights we thought avoid. for the same reason we did not use the lounge access for 3rd day. But during our 15 days thailand trip out of which 9 nights were in accor group of hotels this was the worst staff experience we came across. Next time in bangkok we might avoid booking sofitel for the same reason as there are ample of choice with accor as well as other luxury brand higher to sofitel.

Carlotta Müller4/5 · 2026-01

Sehr stylisches Hotel in Top-Lage, ideal für Business-Trips und Sightseeing. Service ist sehr bemüht, die Zimmer modern mit iPad-Steuerung und extrem bequemen Betten. Pool im 9. Stock ist super und Rooftop-Bar im 32. Stock bietet tolle Aussicht. Das Café ist gut, aber teuer, und die vielen Wasserflaschen im Zimmer könnten bei dem Preis ruhig inklusive sein.

Su Kim (Gimsu)5/5 · 2025-12

It was my first stay in Bangkok, and choosing Sofitel Sukhumvit was the perfect decision. Everyone at Sofitel made my visit as smooth as possible. It was meant to be my b-day treat but I ended up working in the room with many hours of Zoom calls. I loved all the restaurants, especially Belga on the rooftop. And a nice birthday cake was delivered to my room as a surprise! They kindly assigned me a corner room, quiet to focus when I had to work while getting enough sunlight during the day, and a night view in the evening. But just doorstep outside the hotel, you have every excitement in walking distance. So I ended up taking 4-5 meals a day in and out of the hotel, to make the best out of my short trip. Sadly, I couldn't try Maison Mizuki this time due to maintenance but would love to revisit to check that place out in the near future. All the staff were very professional and friendly, and I thank every single one of them.

Maggie Girard5/5 · 2026-07

Sofitel’s signature charm is very much at work here. Rooms and Common Areas The rooms are generously sized, and the 2023 renovation was clearly done with real style and restraint. Service requests handled through the in-room tablets work smoothly and efficiently. The overall feel is less funky and more traditional than the So/, but it is comfortable, polished and highly practical — especially for business travelers or digital nomads who need a proper desk and dependable Wi-Fi. Welcome of All Accor elite status is perfect, a thousand times better than for example Sofitel Singapore or Sofitel New York. The gym is well equipped, if somewhat compact, and having a trainer on site during the day is a smart touch, both for guest engagement and exercise safety. The pool is well maintained and shallow — too shallow for serious lap swimming, but spacious enough to enjoy without feeling crowded, even when several families are using it. Club Millésime The décor is classic, almost Art Deco in spirit, particularly around the bar — a clear contrast with the more contemporary, fashion-driven feel of the So/. The overall experience is solid, although it does not quite match the So/ in terms of food or service. Service has that familiar Thai warmth: kind and attentive, without ever becoming intrusive or overly formal. A nice detail is that the chef comes through the lounge during aperitif hour to speak with guests. That said, the team does not seem to recognize returning guests over the course of a stay, which makes the welcome feel a little less personal than it could be. The food selection is more limited than the buffet at the So/, but the Asian-inspired bites are excellent. Standouts include the rice noodles with lemongrass chicken, the spicy scallop, the dumplings and the beef green curry. One surprising detail: there is no champagne on the menu. Instead, there is a very decent prosecco, a cava best avoided, an interesting rosé, two fairly forgettable whites and reds I did not try as warm climat tends to keep me from reds. The cocktails are limited but well made; for anything beyond the list, Belga or one of the hotel’s other bars is the better option. The lounge’s greatest asset is still its scale and its sweeping view over Bangkok, clearly superior to the So/, where the panorama feels less impressive and comfortable seating is more limited. In the end, this is a classic, dependable Sofitel: it certainly does not disappoint, even if it never quite manages to truly dazzle.