Wyndham Grand Cancun All-Inclusive Resort & Villas

Sol Julieta Donadio1/5 · 2026-07

⭐☆☆☆☆ Una de las peores experiencias que tuve en un hotel. El servicio de limpieza es un desastre. Se supone que hacen la habitación día por medio, pero muchas veces ni siquiera cumplen con eso. Pasan días sin limpiar la habitación, no cambian las toallas, no reponen el papel higiénico y tampoco vacían los tachos de basura. Es increíble que un hotel funcione así. La atención del personal deja muchísimo que desear. Salvo dos personas que realmente fueron amables, el resto del personal fue maleducado, poco cordial y con una actitud que hace sentir que les molesta atender a los huéspedes. Da la impresión de que solo cambian el trato cuando esperan recibir una propina, algo que no debería ser necesario para recibir un servicio básico y respetuoso. La comida también fue muy decepcionante: poca variedad, calidad baja y varios lugares cierran demasiado temprano, dejando muy pocas opciones durante el día y la noche. En general, el hotel está muy por debajo de lo que promete. La falta de limpieza, la mala atención y la baja calidad del servicio hicieron que las vacaciones fueran mucho menos disfrutables. No volvería y definitivamente no lo recomiendo.

Rebecca Bruce3/5 · 2026-07

The room remodels since it was the Omni are good. Beds are comfortable. However, noise outside the rooms with the constant slamming of doors is terrible. The service since it was the Omni is terrible. For an all-inclusive you should have poolside service and poolside servers bringing food and drinks at all times. This no longer happens since it is now the Wyndham. You have to go up and get all of your own drinks and food throughout the entire day, including water. Service inside the restaurants was decent. After several comments made by staff, we did not feel that it was appreciated that we had booked through Costco travel. The shows in the evening were good and pool activities were good. The removal of the soft serve ice cream at the pool bar is a loss and would be a nice little snack option to have by the pool. This was also removed since it was the Omni resort. The food in all of the restaurants was subpar very bland not a lot of choices the change in the restaurant on the beach, not having breakfast and being seafood only is also a loss. It was a very nice breakfast restaurant before along with La Vista having a sitdown breakfast before which is now a buffet. unfortunately, due to the lack of service, we will probably not return to this resort for all inclusive prices. You should have poolside service and drinks throughout your stay.

Anna Dudek1/5 · 2026-04

After a week-long stay, for the first time ever, I am actually relieved that my vacation is over. I travel extensively and have high expectations for customer service, especially in 5-star resorts. To be honest, 3-star hotels in Europe offer an incomparably better experience than this property. I strongly advise Europeans against staying here – you will be deeply disappointed by the staff's behavior and the lack of standards. Reception & Staff: The front desk staff is rude and unhelpful. I even witnessed staff members shouting at customers, which is absolutely unacceptable. Air Conditioning: The AC in all indoor areas is set to a terrifyingly cold temperature. It is so freezing that you lose any appetite or desire to have a drink; you just want to escape the room as fast as possible. It honestly feels like the hotel does this on purpose. Dining: The meals were a huge letdown. While breakfast is okay, dinners are a disaster – cold food and no variety. If you expect authentic Mexican cuisine, you won't find it here. A la Carte Restaurants: At "Pina Grill," the service is extremely rude and the menu is very limited. Only "La Vista" and "Da Vinci" were somewhat better. Tipping Culture: The entire staff seems focused only on tips despite providing poor service. Americans are treated much better because they tip constantly. Tips should be a reward for excellence, not a requirement to avoid rudeness. The only positive aspects were the poolside burgers and the coffee station. Everything else was shocking. This was my worst vacation experience ever. I strongly warn against this hotel!

Natali Dominguez5/5 · 2026-06

me encanto, nunca habia ido a un wyndham y este en estructura espectacular. No es un hotel tan tan grande como los de playa del carmen asi que podes disfrutar todas las piscinas. El sistema de toallas tambien muy bien y reposeras habia un monton, no tenias que estar reservando.. las vistas y el parque re cuidados. El club kids en estructura espectacular, todo nuevo y limpio. Las chicas no tenian tanta onda ni salian a buscar a los niños. Si no preguntabas, no te enterabas que habia club kids. Varias veces fui a buscar a mi niño y estaban viendo TV. Tengo para hacer una sugerencia en comida, de dia no hay buffet entonces comida para niños NO hay en ningun otro restaurant- tambien de noche en el buffet que pongan comidas que no tengan tanto picante porque los argentinos no estamos acostumbrados. Ningun dia consegui comida que no tenga picante- hasta los huevos tenian . No pudimos asistir al restaurante de pastas ya que no era para menores, sin embargo vimos entrar niños varias veces. La app para reservar restaurantes no funciona. entras a las 9hs en punto, (bastante tedioso poner alarma en vacaciones) y ya no habia lugar... fui a recepcion a las 9hs con todas las capturas de que estaba intentando reservar hace varios dias y no pudieron ayudarme. Las porciones chicas. El sushi un 10. comi todos los dias , la playa espectacular y muy limpia y nos tocaron unos dias hermosos! Los show esperabamos mucho mas, no habia todos los dias y a las 21,30 ya se terminaba todo y te tenias que ir a dormir. muy medio pelo todos.. la idea es que no salgas del hotel y tuvimos que salir varias veces para no aburrirnos. No vi gente que animara- Lo bueno es que en taxi esta a 10 minutos de shopping o centro. El personal, algunos amables y otros no tanto pero disfrutamos un monton. Volveria

Carl Faulkner4/5 · 2026-05

We had a highly relaxing stay at the Wyndham Grand Cancun. The resort layout is perfect, very accessible, and not a massive trek to get around. The Pools: The highlight of the resort is the tiered setup of 4 pools and a hot tub. The top pool features a lively bar where most adults hang out, the next one down is perfect for 10-year-olds, followed by a shallow wading pool for toddlers. Finally, there is a dedicated adults-only bottom pool with its own bar and bartender. This design perfectly separates the crowds so everyone can relax! The pool entertainment team also does a fantastic job keeping the energy up with volleyball and aerobics. The Food & Dinner Rule: Be aware that all dinner restaurants require a reservation except for the La Paloma buffet. You have to book promptly at 9:00 AM everyday—if you wait even 30 minutes, everything is completely booked. Food-wise, DaVinci (incredible spaghetti bolognese) and Piña Colada (must-try skirt steak on the sand) were absolute 5-star experiences. On the downside, La Vista completely missed the steak temperatures for all 6 people in our party (though their salad bar is great), and the Sushi Bar is pretty mediocre unless you tip well for off-menu items. The Downside: The alcohol selection is very weak for an all-inclusive. It's mostly basic, cheap liquors (Bacardi/Captain Morgan), and nothing premium like Kraken rum. The staff is incredibly friendly, helpful, and speaks English well. Aside from a quick bedding swap on day one, housekeeping kept the rooms spotless. I'd definitely return for the pools and hospitality!

Rasheda Diab5/5 · 2026-09

We had an amazing experience at the Wyndham, and while the resort itself is beautiful, what truly made our stay extra special was Ramon, one of the servers at the restaurants. ❤️ Ramon is such a kind, genuine, and compassionate person. From the moment we met him, he treated us with so much warmth and kindness. He always greeted us with a big smile, was incredibly attentive, and went above and beyond to make sure we were comfortable and enjoying our meals. What stood out the most wasn’t just his excellent service it was his heart. You can tell that Ramon genuinely cares about people, and that kind of kindness is something you don’t forget. Ramon made our experience at the Wyndham so much more special, and we truly appreciate everything he did for us. The hotel is very lucky to have someone like him on their team. Thank you, Ramon, for your kindness, your beautiful personality, and for making our vacation even more memorable. ❤️ 5 stars ⭐️⭐️⭐️⭐️⭐️ and a special thank you to Ramon!