Ocean El Faro

Mahatma Alicea3/5 · 2026-08

I’m a club member and to be honest the hotel needs a better costumer service. The grounds are beautiful and so are the rooms. The entertainment group is amazing, the shows are very good including Antonio, and Edison at the adults bar session are very attentive. The staff at the El Mercado Buffet need to work on their costumer service. On several occasions we sit on the buffet and no one offers anything to drink. We ask for a spoons and waited for over half an hour. The staff at the buffet are not friendly at all. We still managed to have a great time.

Kimika Samms3/5 · 2026-07

I would like to shout out Basilio at the front desk and Rosa who served us hot coffee and juice every morning during breakfast at the market. Both Rosa and Basilio provided exceptional pleasant and welcoming guest service during each encounter. The property is huge, with plenty of walking from one area to another. But, there are also golf carts available if you choose not to get your steps in. The rooms are okay, spacious and clean. Also, there is enough pools for everyone to enjoy a great swim without too much overcrowding. The lazy river is the absolute best. The hotel has tons of fun activities for everyone to enjoy. The reason for giving this hotel a 3-star rating was because of an experience with one particular guest service representative, Omar Mercedes who was very rude and dismissive. Omar has no place working as guest service representative with his attitude. This is a matter I have spoken on separately with the hotel management. Thanks to Mirla and Ambar at the guest services for stepping in to resolve my issue. Instead of being dismissive and finding a “solution” without first knowing the problem, they employed active listening and problem solving skills. Overall, my family had a good time.

Cesar Torrè5/5 · 2026-09

Tuvimos la suerte de ser atendidos por María en el bar del lobby y su servicio fue excepcional. Desde el primer momento se destacó por su simpatía, carisma y la atención que nos brindó durante toda la noche. Los tragos estuvieron excelentes, pero lo mejor fue definitivamente su manera de atender. María tiene una personalidad increíble y logra crear un ambiente súper agradable mientras disfrutas de una bebida. Siempre sonriente, pendiente de nosotros y dispuesta a hacer que pasáramos un buen momento. ¡Gracias, María, por tu excelente servicio y por hacernos disfrutar tanto nuestras noches en el lobby! 🍸✨ Sin duda, una de las personas que recordaremos de estas vacaciones.

Rosie Forbes5/5 · 2026-09

We are on our second day here at the Oceans El Faro All Inclusive resort. Service has been really good so far and the food is good. The vibe is fun! Danilkis and Geury have been amazing! Joel in the Towel center by the pool is awesome!! Domingo and Jonathan at the beach bar are amazing!! You have to have him make you a shot!!! It’s delicious!

Lisa Goodall5/5 · 2026-09

Bar staff around the pools have been fantastic! Ricardo, Gilbert, Jonathan, Omar and I’m sure I’ve missed a couple more, big shout out to them for keeping us all topped up and entertaining us. It’s been super hot for them too but they’ve kept smiling all day long. Ocean at the towel hut is great and has been helping me with my Spanish too !! Always friendly and happy. Will definitely be returning

Nolan Matthews5/5 · 2026-08

Franyer was perfect. He deserves more money for sure. We had trouble with our first room, it was never cleaned. They upgraded us to an adult section area with a more service. We were able to get top shelf liquor and a butler. He was able to make dinner reservations for us. The food was alright, didn’t expect much at an all inclusive. If you are looking for a party scene, don’t come in the summer, more spring and winter. If you are looking for a relaxing trip with friends this is the place!