Sofitel Mauritius L Imperial Resort and Spa

Namit Arora5/5 · 2026-06

We had an amazing stay at Sofitel L’Imperial. The property offers breathtaking views and a very relaxing atmosphere throughout the resort. Our room was beautifully designed, aesthetic, and extremely comfortable, making the stay even more memorable. A special highlight was the hospitality and attention given to our dietary requirements. The team went above and beyond to customise the food for us, which made us feel truly cared for during our stay. Special thanks to Devina, Ishvari, and Chef Yoni for their warmth, exceptional service, and personal attention. They genuinely made our experience extra special. Highly recommended for anyone looking for a luxurious and memorable stay in Mauritius!

tempting bite1/5 · 2026-05

Our stay at Sofitel Mauritius L'Impérial Resort & Spa was quite disappointing overall, and unfortunately I would rate it 2 stars. While the property location and beach views are beautiful, the actual experience did not match the standards expected from a luxury resort. The service felt slow and unorganized most of the time, and staff responsiveness was inconsistent. Simple requests took far too long, which became frustrating during the stay. The rooms looked decent initially, but cleanliness and maintenance could definitely be improved. Housekeeping was not attentive, and the overall hospitality lacked warmth and professionalism. Food was another major disappointment. The taste and quality were average at best, with limited good options, especially for vegetarians. Considering the pricing and brand reputation, the dining experience did not feel worth it at all. The resort has a nice location and potential, but management seriously needs to improve service quality. sadly, this stay did not feel luxurious or memorable in a positive way.

Kevin Derendinger5/5 · 2026-05

Mon séjour au Sofitel Mauritius L’Impérial Resort & Spa a été globalement magnifique et j’ai énormément apprécié mon temps passé dans cet hôtel. Je tiens particulièrement à souligner l’extrême gentillesse et le professionnalisme de tout le personnel. Chaque employé fait vraiment de son mieux pour satisfaire les clients, toujours avec le sourire, beaucoup d’attention et une vraie volonté de répondre à chaque demande. J’ai même été personnellement accueilli par le manager, ce que j’ai trouvé très appréciable et élégant. Un autre point extrêmement positif a été le late check-out qui m’a été offert jusqu’à 17h. Mon vol étant seulement en soirée, cela a été un énorme avantage et un geste vraiment apprécié. Ma chambre Magnifique était absolument superbe, avec une terrasse, une vue sur le jardin et la mer. En quelques pas seulement, je pouvais rejoindre directement la piscine. Toute l’infrastructure de l’hôtel, la plage ainsi que les piscines étaient toujours très propres et parfaitement entretenues. Bien sûr, il y a quelques petits points qui pourraient être améliorés. Si l’hôtel insiste autant sur le dress code — lors du check-in, sur la télévision interne et sur le site internet — en précisant qu’une tenue casual élégante et un pantalon long pour les hommes sont demandés au dîner, alors cela devrait aussi être appliqué de manière cohérente. J’ai honnêtement eu l’impression que certains clients ne respectaient absolument pas ces règles, certains venant même dîner en tongs. L’organisation pour l’attribution des tables au petit-déjeuner et au dîner pourrait également être améliorée. Des panneaux du type « Please wait to be seated » ou « Merci d’attendre d’être placé » seraient utiles. À deux reprises, des clients sans aucune gêne ont pris la table qui m’était destinée simplement parce qu’ils se sont installés eux-mêmes. Malgré ces quelques remarques, mon séjour a été vraiment excellent. L’hôtel offre une atmosphère magnifique, beaucoup de détente et un service de très haut niveau. Tout le reste serait vraiment chercher des détails insignifiants. Je reviendrai avec grand plaisir.

Sims24055/5 · 2026-03

Wir haben eine Pauschalreise gebucht. Transfer vom Flughafen lief Reibungslos. Ankunft im Hotel war sehr herzlich mit kühlem Getränk und erfrischenden Handtüchern. Unser Zimmer war sehr geräumig und sehr sauber. Als einzigen Makel würde mir der Teppich einfallen, der nach ein paar Tagen sehr zu fusseln angefangen hat, was dann nicht so angenehm war, da sich die Fussel dann auch recht schnell verteilt haben. Wir hatten Halbpension. Frühstück was sehr gut mit viel Auswahl, frischen Säften und Stationen für Pancakes, Waffeln und Omelette/Spiegelei usw.. Abendessen war sogar nochmal besser, viel Abwechslung in den 2 Wochen die wir da waren und auch wirklich gut gewürzte Gerichte, nicht wie sonst oft, dass alles recht fade ist, damit es niemandem zu viel ist. Pool und Strand waren sehr sauber und schön gestaltet, man hatte nie Probleme eine Liege/Daybed zu bekommen(Reisezeit war Januar/Februar). Das Gym war in Ordnung, nicht riesig ausgestattet, aber die Basics die man erwarten kann waren gegeben, man musste nur ab und zu warten, da es nicht viele Geräte/Bänke gibt. Personal vom Empfang über Housekeeping und Restaurant alle sehr aufmerksam, nett und zuvorkommend.

Akash Agarwal4/5 · 2026-07

We had a fairly good time and sort of a so-so experience at the Sofitel Mauritius L'Impérial Resort & Spa. Pros - - Property itself - it's beautiful - Food - very good Cons - The biggest issue was customer service! Apart from a few individual people who were helpful the overall attitude was very laid back in terms of customer service. Issues we faced - - check in took over 1.5 hours (and we had actually reached at 7pm for a 2pm check in). No one brothered to come and even speak to us for the entire waiting period, we had to actually go to them 3-4 times. - service at breakfast was very casual and it seemed to us that they were understaffed. Didn't get a table, no one showed us the way. We had to ourselves get a kind enough steward to help us (who was already flat out busy) - we left at 6am in the morning for an early flight, so we didn't have the time to do breakfast on the last day (for which we had paid along with our room rate btw) The attitude and the audacity of the staff was very surprising for a five star property (the room for which we had paid a handsome sum). They didn't want to accomodate us with even a small cover to take some fruits and croissants, leave alone pack a little breaky. (Most good hotels do that by the way). We loved the chef at the Japanese restaurant - Chef Kumar. He was a gentleman and really made the effort to make us feel welcomed. And the person at the cash counter who settled our bill was extremely helpful as well. The attitude of front desk people during check in and the restaurant people all throughout was not something we admired. That being said, a few others did help and the property was beautiful. Will probably have to re-think before booking Sofitel or Accor hotels for next time's stay...

Christine5/5 · 2026-06

Wow what a perfect holiday. The food out of this world, the resort absolutely beautiful and the staff have a fabulous culture. They’re authentically warm, kind and helpful. Our favs were Veen - Beach bar. He was beautiful to my daughter and she’ll always remember him. Also vibha in the gift shop was divine. We also had one mistake and Vikash manager handled it like a perfect gentleman with 5 star service. Thank you all staff best holiday ever 🙏🏻