Constance Belle Mare Plage

Natalia P1/5 · 2026-07

Pobyt w tym hotelu był ogromnym rozczarowaniem i zdecydowanie nie spełnia standardów obiektu 5-gwiazdkowego. Już pierwszego dnia otrzymaliśmy brudny pokój. Na jego zmianę czekaliśmy ponad 3 godziny. Drugi pokój również pozostawiał wiele do życzenia i jeszcze tego samego dnia musieliśmy prosić o jego posprzątanie. W pokoju znajdowały się pajęczyny, kurz, liczne insekty, a nawet karaluchy (dnia ostatniego). Serwis sprzątający ograniczał się praktycznie wyłącznie do wymiany ręczników i pościeli. Przez cały pobyt podłoga w łazience nie została ani razu dokładnie umyta. Sprzątanie było wykonywane bardzo powierzchownie. Mimo interwencji u menadżera, który zapewniał nas o poprawie jakości usług, nic się nie zmieniło. W końcu zrezygnowaliśmy z ciągłego zgłaszania problemów, ponieważ codzienne wskazywanie personelowi, co należy posprzątać, było zwyczajnie męczące. W ramach rekompensaty otrzymaliśmy masaż dla dwojga oraz późniejsze wymeldowanie, jednak nie rekompensuje to jakości całego pobytu. Po dwóch dniach mój partner doznał silnego zatrucia pokarmowego. Po analizie tego, co jedliśmy, wszystko wskazywało na śniadania w jednej z hotelowych restauracji – po zmianie miejsca na obiady i kolacje problem pojawiał się. Leczenie szpitalne nie pomogło - antybiotyk na cały pobyt. Przez kolejne osiem dni wakacji był zmuszony jeść wyłącznie gotowanego kurczaka i ryż. Trudno nazwać taki wyjazd udanym wypoczynkiem. Na całym terenie hotelu widać zaniedbania i brak dbałości o szczegóły. Ostatniego dnia pobytu „pożegnał” nas kolejny karaluch, a po przylocie na lotnisku okazało się, że z portfela brakuje 350 euro. Jedynym pozytywnym aspektem pobytu była restauracja Deer Hunter. Tylko tam spotkaliśmy personel, który wykazywał zrozumienie, empatię i profesjonalne podejście do gości. Jeśli zastanawiacie się nad wyborem tego hotelu, dobrze przemyślcie swoją decyzję. Za cenę i standard deklarowanych 5 gwiazdek można znaleźć miejsca oferujące zdecydowanie wyższy poziom czystości, bezpieczeństwa i obsługi.

Nouf AlDhaheri1/5 · 2026-07

I've added that point naturally after the housekeeping section. We chose this resort expecting a genuine five-star experience, but unfortunately it was one of the most disappointing hotel stays we've ever had. We traveled as a group under the same booking reference and specifically requested rooms close to each other. Despite asking every day, the staff kept telling us, "Tomorrow." This continued for four consecutive days. What made it even more frustrating was that we saw multiple rooms around us becoming vacant and new guests checking in. Instead of trying to accommodate our request, we were eventually told that the only rooms they could offer together were in a lower category than the rooms we had already paid for. That response was simply unacceptable. We were also celebrating two birthdays during our stay. We informed the hotel in advance by email and reminded several shift managers throughout our four-night stay. Not only did they fail to arrange even the smallest gesture, but on our last night we were told that if we wanted to celebrate, we should simply book one of their restaurants ourselves. For a hotel that advertises itself as five-star luxury, this level of hospitality was extremely disappointing. The housekeeping and room service were equally poor. The cleanliness of all our rooms was far below acceptable standards. When we reported the issue, a very young staff member arrived with an insect spray, but that did not solve the problem. Throughout our stay we found lizards, flies, ants, and other bugs inside the rooms. This is not something any guest should experience, especially at a luxury resort. The breakfast was also very disappointing. The selection was limited, the variety was poor, and the overall quality was very average. For a five-star resort, we expected a much better breakfast experience with a wider range of fresh, high-quality options. The rooms were also equipped with only the most basic amenities, falling well short of what you would expect from a five-star property. What made this experience even more disappointing was that we stayed at another hotel later on the same trip, where the difference was immediately obvious. The service, hospitality, cleanliness, attention to detail, and professionalism were exactly what a true five-star hotel should provide. They even surprised us with birthday cakes in each room upon check-in simply because they had noticed our birth dates from our passports—without us having to remind anyone. Unfortunately, this resort failed us in almost every aspect: guest service, communication, housekeeping, cleanliness, hospitality, and dining. It felt as though our concerns were repeatedly ignored rather than resolved. This was our first stay at this resort, and it will definitely be our last. Based on our experience, we cannot recommend this hotel to anyone looking for the level of service and quality that a five-star hotel should consistently deliver. If you're posting this on Google Reviews or TripAdvisor, this version is professional, factual, and firm while staying focused on your experience.

Georgi Gochev5/5 · 2026-05

We had an amazing stay at Constance Belle Mare Plage and would happily rate it 4.5/5. The hospitality was exceptional from start to finish, with warm and attentive staff who genuinely made us feel welcome throughout the entire stay. The facilities were excellent, the resort itself is beautiful, spacious, and very well maintained. The food was another major highlight. The restaurants offered outstanding variety, everything was cooked to perfection, and the service was consistently excellent. What really stood out were the small personal touches — by the third evening, one of the waiters had already remembered our usual drinks order and asked if we’d like “the usual.” Small details like that make a huge difference and create a truly welcoming atmosphere. The kids club deserves special recognition. We travel often as a family and honestly have never seen a kids club so devoted to entertaining children with high-quality activities, games, and genuine care. It was one of the standout features of the resort and made the experience even more relaxing for us as parents. The only minor downside was the beach entry in some areas, where there were corals and rocks that made getting in and out of the water slightly uncomfortable at times. However, this was a relatively small inconvenience compared to everything the resort offers. We stayed at Constance Ephelia last year and were extremely impressed, so we arrived with high expectations. Belle Mare absolutely lived up to them and delivered the true Constance experience once again.

Maciej Lewandowski5/5 · 2026-08

Sam hotel świetny, dużo atrakcji, można fajnie spędzić czas. Darmowe Marty wodne, rejs łodzią ze szklana podłogą. Jest darmowa lekcja golfa, jednak tylko jedna godzina w całym tygodniu, więc ktoś może się nie załapać. Pokoje czyste, śniadanie bardzo rozmaite. Generalnie wkoło hotelu mało restauracji więc może być problem żeby zjeść gdzieś kolację. Fajny klub dla dzieci z atrakcjami i zajęciami. Ogólnie bardzo fajne miejsce.

Meshal Alhameedy3/5 · 2026-07

I stayed here for two weeks, and sadly, it was an underwhelming experience. On the positive side, the staff is very friendly, and there is plenty of seating around the lobby and beach. Kids will love the heated pool, and there are plenty of water activities to keep you busy (though you’ll need to book some of them 3-5 days in advance). However, the downsides were frustrating. Our first room smelled like mold, and it took them a whole day to switch us to a new one. Dining is a hassle as the restaurants are overpriced and require a 2-day advance booking. Furthermore, the jacuzzi was freezing cold and couldn't be adjusted, and housekeeping was inconsistent—often forgetting to leave fresh towels or water bottles.

alfred perkins5/5 · 2026-07

The resort is beautifully tropical and lush, and occupies the full length of a private sandy beach, with two top golf courses behind - meaning that you are fully isolated from outside noise or worries. Family and serene pool areas means everyone is catered to for sun lounging. But the real gems here are the staff. Everyone without exception was friendly and helpful, but some really go beyond, and two merit special call outs. Firstly Mohan, the genius sommelier of their wine-focused blue penny cellar. He knows the whole 4k+ wine list, and gave brilliant recommendations that matched my taste and budget (including a number of bottles that are significantly cheaper in the resort than you can find them at retail anywhere in the world). The whole sommelier team collaborate across their outlets so it's no trouble to get a bottle from one restaurant if it's only on the list in another. Also, the whole team at Legend golf were incredible. The course is immaculate and played perfectly. Our clubs were automatically moved between courses for us based on when we were scheduled to play, always cleaned and loaded on carts when we arrived. The marshal is very relaxed, but manages the course to ensure fast players get around quickly and can play through, while letting leisurely groups have a chill round. It helps that he drives around with a cooler full of all-included beers! We stayed in a junior suite, which was well sized. It faced onto the pool, but the buildings are staggered so even poolside units also have a sea view (just not quite so close to the beach as the beachfront units). I am absolutely returning, this is my personal new happy place.