Royal Garden

Suzanne Craig2/5 · 2026-05

The location is excellent, which was the main reason we chose this hotel. Although we paid for the room at check-in and provided the mandatory authorisation hold, our experience in the Piano Bar was disappointing. After dinner, as we were leaving, my elderly father was stopped by a waiter and loudly informed that there was insufficient credit available on the room to charge the bill. Given that the hotel requires a £50 per night authorisation hold, it is unclear what purpose this serves if restaurant charges cannot be added to the room. The service in the Piano Bar was also erratic, despite there being only six customers and four members of staff. Overall, the situation was quite embarrassing. The reception experience was similarly disappointing. The process felt disorganised and poorly managed, falling short of the standards one would expect from a hotel of this calibre. The room itself was clean and adequate, but limited in both size and facilities. The amenities provided felt rather sparse for two guests, with only one bar of soap, one bath towel per person, and no additional pillows available should they be needed. The plumbing also left much to be desired, with a very weak toilet flush and poor water pressure from the shower, both of which detracted from the overall comfort of the stay. Having previously stayed at The Rubens at the Palace and several other five-star hotels in London, we felt this hotel fell short of the service levels and standards we had expected. While the location is undoubtedly a strong point, the overall experience was disappointing and did not reflect what we would expect from a hotel of this calibre. Unfortunately, based on our stay, we would be unlikely to choose this hotel again.

Dominica YY5/5 · 2026-08

I recently stayed at the Royal Garden Hotel for 3 weeks due to an injury. We had beautiful views of Kensington Gardens and hospitality was absolutely amazing. Everyone was so kind, warm, accommodating and super friendly in particular the GM Oliver Bateman, the Assistant Guest Experience Manager Kasia Dzieza, the Duty Manager Felicity Myers and the Head Concierge. Location is excellent, close to many London major sights and easy access to everywhere- with the Tube, buses and taxis available at your doorstep. Rooms are spacious, thoughtfully designed with contemporary comfort. Minjiang the Chinese restaurant is a must and a treat, with a to-die -for view across London. Origins the casual dining has many classic favourites including some Asian delights. Room service very efficient and wide menu choice. Housekeeping also attentive. From doormen, concierge, reception, housekeeping to room service - it has been a wonderful experience. Strongly recommend, a true gem and will definitely come back!

- 102/5 · 2026-07

The service at the hotel was extremely slow, and unfortunately, my overall experience was not good. The water was cold, and during check-out, I spent around 15 minutes trying to pay the valet parking fee. The staff seemed confused and did not know how to process the payment or what to do. I am not sure if the hotel is always at this level, but this was my personal experience. On the positive side, the room itself was good and comfortable.

Luciana Jandre Boechat Alves1/5 · 2026-07

Formal Complaint – Lack of Hot Water Dear Duty Manager, I would like to express my disappointment regarding my stay at the Royal Garden Hotel. When we checked in, I overheard another guest complaining that there was no hot water in the hotel. However, the receptionist did not inform us that this issue was affecting the rooms. We proceeded with the check-in, left our luggage, and went out to enjoy the evening. When we returned to our room at approximately 10:00 p.m., we discovered that there was indeed no hot water. After a long day of travelling and walking around London, not being able to take a hot shower was extremely frustrating. I understand that unexpected technical problems can occur in any hotel. What I find unacceptable is that the hotel was already aware of the issue but chose not to inform arriving guests. Had we been told at check-in, we could have decided whether to stay or make alternative arrangements. As a five-star hotel, I expected a much higher level of transparency and customer care. I would appreciate an appropriate resolution to this matter and would like to discuss fair compensation for the inconvenience caused. I look forward to your prompt response. Yours sincerely,

Bithi Khatun5/5 · 2026-06

⭐⭐⭐⭐⭐ Excellent Stay at Royal Garden Hotel I had a wonderful experience at Royal Garden Hotel. The rooms were clean, spacious, and very comfortable. The staff were friendly, professional, and always ready to help with a smile. The hotel's facilities were well maintained, and the overall atmosphere was relaxing and welcoming. The food was delicious, with a great variety of options to choose from. The location was also convenient and made it easy to explore the surrounding area. I highly recommend Royal Garden Hotel to anyone looking for a comfortable and enjoyable stay. I will definitely visit again in the future! 😊

Owen Wrangham5/5 · 2026-05

This was an absolute delight of a hotel. From the moment my wife and I arrived to our check out each and every member of staff went out of their way to make us feel welcome. The room was immaculate and comfortable. The dinning was top rate with excellent and friendly service. My communication with the hotel prior to the visit was excellent and I am especially grateful to Kasia for her help in making it a memorable birthday visit for my wife. The location is perfect to visit London and the hotel makes it a perfect visit. Diolch