Warwick Brussels

Marlène1/5 · 2026-07

Les chambres sont vieillotes, tristounettes ,les meubles en bois sont en mauvais état, de plus, à l'intérieur de ceux-ci, ça ne sent pas bon. Les bords du lit sont tachés Ça n'est pas digne d'un 4 étoiles. Seul le petit-déjeuner est bien, sauf que si vous voulez brasser votre café, il faut demander une petite cuillère ... Tout ça pour 250 euros la nuit!

Mei-Lan1/5 · 2026-07

I had hoped to resolve this discreetly with Warwick's management, but after answering their "How was your stay at..." email on June 9th, I received nothing but silence. The lack of response unfortunately confirms the poor service we experienced throughout our stay. This is the feedback I sent them, which remains completely ignored: "Our stay was highly disappointing, and the level of service we received fell far short of expectations. Check-in & Front Desk Issues: Reservation Disorganization: Upon arrival, the receptionist could not find our reservation. We were forced to look it up ourselves on our own devices and provide the reservation number to her. Unprofessional Communication: When discussing the booking, the receptionist abruptly stated, "It has not been paid." This was incredibly blunt and unprofessional. Normally, a receptionist would handle this with hospitality and say something like, "I see the reservation here, but it looks like the payment hasn't cleared on our end yet. Could we double-check your confirmation, or may I take a card to secure it for now?" The communication we experienced was defensive and rude. Lack of Hospitality: Throughout our stay, we walked past the front desk on several occasions and were not greeted a single time. Furthermore, when we needed assistance with parking, we had to hunt down a staff member, who ultimately could not help us properly anyway. Room Defects & Safety Concerns: Incorrect Amenities: The website explicitly stated the room included a coffee machine, but there was none provided. Malfunctioning Climate & Electronics: The room was freezing cold, even after we turned the AC completely off. Additionally, the TV was broken; the backlight kept flickering on and off continuously. Hygiene & Allergy Risks: The fabric headboard/canopy above the bed was covered in a thick layer of dust. As someone with a severe dust mite allergy (huisstofmijt), this made the room incredibly uncomfortable and unsafe for my health. Safety Hazard: There is an unmarked, slightly elevated step leading into the bathroom that is a major tripping hazard. My partner tripped over it, injuring his foot and causing his toe to bleed. This is a liability and needs to be clearly marked or altered before another guest gets hurt. Given the combination of poor customer service, safety hazards, and lack of basic room maintenance, this was a deeply unsatisfactory stay. I expect management to review these points and look forward to your response regarding how this will be addressed."

Camille Brochard1/5 · 2026-06

À l’arrivée, une caution est demandée pour les chambres. À ce jour, celle-ci ne nous a toujours pas été restituée malgré plusieurs relances restées sans réponse. C’est particulièrement décevant pour un établissement de cette catégorie. L’emplacement est excellent, c’est sans doute le principal point fort de l’hôtel. La chambre était propre, mais la salle de bain est vieillotte et peu pratique. Concernant le restaurant, nous avons été très déçus. Lors de notre séjour, nous avons observé une serveuse tousser, se toucher le nez, se moucher puis manipuler le pain destiné aux corbeilles. Un comportement qui nous a semblé très limite en matière d’hygiène. Hotel bruyant très tard le soir et tôt le matin ! Nous recommandons plutôt la Brasserie Boomerang, située à proximité, qui propose une cuisine de qualité, des prix raisonnables et un excellent accueil. Enfin, nous constatons que la question des cautions et des délais de restitution est également évoquée dans d’autres avis en ligne. Nous espérons donc obtenir rapidement une réponse et le remboursement de la somme qui nous est due. Dommage, car entre l’absence totale de retour malgré nos relances et les autres points relevés durant notre séjour, l’expérience globale reste très décevante.

Emmy5/5 · 2026-07

My favorite hotel in Brussels. This is my 3rd time staying and I always come back. The service and location are excellent! It is literally a 5 minute walk directly from the train station 🚉 Sara Cardinall the Assist Front Desk Manager took wonderful care of us. We had a long travel day and we're exhausted when we arrived. She made sure our stay was just what we needed. The hotel has air-conditioning, elevators 🛗 restaurant and 2 great bars. Bubbles just off the lobby with an old world resplendent vibe and the Secret Rooftop bar with a gorgeous view. This hotel offers excellent room service for those beleaguered travels that just want to get some rest before they enjoy stunning Brussels. Its important to note this is also thr closest hotel within walking to The Grand Place. A lovely 5 minute stroll. Its also a 4 minute walk to the Gallery! Ive stayed at other grand place hotels and The Warwick out shines them all while remaining well priced! Highly recommend!!

Kimiaki Tanaka3/5 · 2026-07

グランプラスはじめ、どこに行くにも大変便利な立地。部屋の設備は普通。朝食は、美味しい。ランドリーサービスも朝出して夕方までに出来るので便利。但し、チェックインは、掃除係が遅いからなのか、定刻の１５時まで部屋に入れなかった。そんなに混雑している感じではないのに、融通付けて部屋に早く入れてくれるホテルが多い中、残念だった。ロビーでかなり待たされた。また、ピローチップのために、両替をフロントでお願いしたが、フロントに、すべからく意地悪な女性がいて断られた。本当にびっくりした。本当に四つ星ホテルなのかしら⁉️ 立地が素晴らしいのに、信じられないサービス対応。

Sermin Unluel2/5 · 2026-06

Konumunun dışında asla tercih nedeni olmamalı. Odalar çok eski ve banyo tuvalet armatürleri kırık dökük lavabolar, temizlik vasat ötesi odadaki halı kirden görünmüyor,oda metre karesi olarak orta ama yatak ve yastıklar berbat konfor sıfır aldığı parayı asla hak etmiyor. İlk rezervasyondan sonra fark ettiğim ama iptali kabul etmedikleri için konaklama yapmak zorunda kaldım. Parayı önden ödememiş olsam asla alsa kalınacak bir yer değil. Sadece lokasyonu oldukça iyi. Dönüşünüze istinaden (Sayın yetkili merhaba, Google maps yorum üzerinden bana dönüş yapmanız üzerine sizlere dönüş sağlıyorum. 128numaralı odada kaldım lütfen odayı ziyaret ettikten sonra iletişime geçelim. İsterseniz 128 numaralı odanın lavabosu kırık dökük, küvet kırık dökük, lavabo köşeleri toz bağlamış, halılar tozdan kirden görünmüyor, ilk gün yastık ve çarşaf lekeydi özellikle rica ettim değişim için yastığı ayırıp kenara koyduğum halde içi de kirliydi aynı yastığa tekrar takmış. Halıda yürüdükçe toz kalkıyor. Siz sanırım sadece belirli odalarda denetim yapıyorsunuz ki bu odaları hiç görmemişsiniz . Bu konu ile para iadesini birleştirmiş olmanız da ayrıca konuya ne kadar uzak olduğunuzun kanıtıdır. Zaten belirttim iadesi olmayan ama rica ettik diye konuların bir birinden uzaklığı elma ile armut arasındaki fark kadar belirgindir. İyi günler.