Leonardo Hotel London Croydon (ex. Jurys Inn Croydon)

Child of God1/5 · 2026-08

Very disappointing experience – serious housekeeping concern I stayed at the Leonardo Hotel London Croydon from 29 to 30 August. Unfortunately, what should have been a straightforward stay became a very concerning experience. Although the receptionist who checked us in was friendly and professional, we experienced a serious housekeeping and hygiene issue. Despite displaying a “Do Not Disturb” sign, housekeeping interrupted us while we were conducting a business meeting shortly after the stated check-out time. More seriously, we subsequently discovered what appeared to be a soiled nappy containing human waste left in the room. We had already handled the towels before discovering this and both experienced itching afterwards. This has caused us significant concern, and one of us has since consulted a GP and been referred to a dermatologist for further assessment. We have made a formal complaint to Leonardo Hotels and provided photographic evidence. We are currently awaiting the hotel’s response. This experience has seriously affected our confidence in the hotel’s housekeeping and hygiene standards. Guests should be able to expect their room and towels to be clean and safe to use. I hope Leonardo Hotels takes this matter seriously and investigates what happened.

stephen garrity5/5 · 2026-07

I've stayed here dozens of times with work and it's always been fantastic.. so much so, I chose to stay when visiting London for my Birthday. It's a 5 minute walk to a station which is 1 stop from Gatwick and around 15/20 minutes into the city, all for a fraction of the cost of city centre hotels. The staff are always welcoming and the facilities are good with a decent restaurant/bar. I'd happily recommend this hotel to anyone visiting London.

Jen Gough2/5 · 2026-07

The most important part of a hotel is a comfortable sleep. Sadly the pillows and beds are hard. Also the room was stuffy and the window doesn't open plus the aircon didn't work properly. This is the 2nd Leonardo Hotel with the same issues, I will avoid them in future. Breakfast was overcrowded and not worth the price. Food runs out too fast, the space is too tight. Ingredients are poor quality. The location is fine, but really just convenient, the area is not nice sadly. Staff loudly discussing personal issues outside the front door and swearing. Yes it was with a fellow team member, but shouldn't happen directly outside the door where guests are. This is unprofessional. Front desk staff are friendly.

Nusynasy S5/5 · 2026-06

For venues this hotel is brilliant. I cannot recommend the staff enough for their dedication. Great location and nice atmosphere. I have no overnight experience but will come back for a hotel stay

Олег Барков1/5 · 2026-05

The reception staff here are simply awful, especially Bless and Jessica. They were unfriendly and showed no concern for the comfort of the guests. My friend and I decided to sit in the lobby and watch football on our laptop. We each had a can of beer with us, but the staff immediately came over and rudely tried to force us to leave. When we asked them to show us the rules stating that we were not allowed to relax in the lobby, they simply brought a sign from the bar saying “no outside food or drinks.” They were shouting at us and telling us to go back to our rooms. This was extremely disrespectful towards guests and showed a complete lack of customer service. What made the situation even stranger was that the next day other people were freely sitting in the lobby, eating, drinking, and consuming food and beverages they had brought from the nearby shop.

Carolyn Jenkinson5/5 · 2026-03

The location of the hotel to the town centre was great. The hotel reception area and rooms were clean large and quiet so all good. The disappointing factor was that the hot food selection was stopped at 9.30 even though other items of breakfast were served til 10am. We could not see that written anywhere and it was not in the welcome letter. We arrived at approx 9.40 and the host said all hot food was removed at 9.30 am. We did not expect perhaps that all buffet items are replaced so close to the end of breakfast but what is left should have been left out. There were at least 4 to 5 other guests that had the same experience. It just seemed weird to us and put extra stress onto the breakfast staff.