London Croydon Aerodrome BW Signature Collection

Manfred Schmid1/5 · 2026-04

Wir waren 2025 mit einer Busrundreise in diesem Hotel. Das Zimmer war unter aller Kanone. Die Dusche hat überhaupt nicht funktioniert und unter dem Teppichboden waren große Löcher. Für einen Aufpreis hätten wir ein modernes Zimmer im neunen Anbau bekommen. Das hatten wir leider nicht gemacht, da wir dieses Hotel als erstes bezogen. Das war leider Pech, da wir die defekte Dusche erst gegen 22 Uhr abends entdeckten. Wir würden das Hotel nur im Neubau buchen oder zumindest ein Upgrade machen. Wenn wir das nur früher gewusst hätten.

Saif Islam5/5 · 2026-01

Staff were so friendly and helpful,Requests were promptly addressed.specially hossain very knowledgeable about hospitality.Mind-blowing service! The rooms were spacious and spotless, with great décor and crisp bed sheets. breakfast is amazing, with a huge variety of options! "Best place ever! Everything was just perfect." See you again soon 😊

The one1/5 · 2025-12

Rude people here. The bed was broken and house keeping helped me One lady came and said you need a little patience the bed doesn't get changed in 2 seconds!? I did not say anything to her but she decided to tell me what I need and do not need. Furthermore, staff here are not friendly. Friendly: Derek Caroline Yazad (Cleaning staff with red lispstick dont know her name) The rest have some chip on their shoulder. They forget we are paying guests not they are the ones paying, but the way they speak to you is horrendous they have some sort of base in their voice. 1. The lady telling me to be patient when I was not even rushing her to change my broken bed which they should offer compensation for but never. 2. I did not pay a bill and said put it on my tab as I was very sick and in bed. I have been sick for 3 days since getting to hotel. They rang my room and I was asleep, they knew I was very sick. I unplugged the phone. The next day I was commenting about how to pay it and they said at reception, I said can they bring the machine, bar staff said no it is attached to the computer, the lady at reception was listening and started picking up the computer and saying see!? I do not need a demonstration of outdated tills especially not across the hotel where guests are sat in the sofa and one at the restaurant she is embarrassing herself. Who does that? I understand I am not in a 5 star hotel, but they can be nicer. I am a paying guest and not rude to them.

Kelly Louise Green1/5 · 2025-08

Absolutely disappointing experience – would not recommend this venue for any event. We booked this venue for a funeral wake and were shocked by the poor service. On arrival, there was only one bar staff member, which caused a huge queue. We had to request additional staff ourselves just to keep things moving. Later in the day, things got even worse – the drink prices started increasing, and we were being charged different amounts for the same drinks. When we politely raised the issue, the bar staff laughed in our faces, which was unbelievably disrespectful and completely inappropriate, especially given the nature of the occasion. To make matters worse, they even tried to get us to sign a disclaimer for the food – food that we had supplied ourselves – while also attempting to charge an additional £50 per head. This felt like a blatant attempt to take advantage of us in an already vulnerable and emotional state. This ruined what should have been a respectful and meaningful day. It honestly felt like they were taking advantage of their guests at a sensitive time. I would never book this venue again and strongly suggest others look elsewhere for their events.

Mike Smith4/5 · 2026-04

Our room was looking a bit tired with some lights not working. TV on a pull out bracket and in a awkward place when pulled out and it needs to be pulled out to watch it from the bed.(I had to tighten the bracket screws to hold the TV at a good angle) Very small room with double bed butted against 2 walls. Very small walking areas around bed. Shower and bath were great. Overall you get what you pay for and the price was very good. Just for a 1 night stay it did the job.

Leo Nova O’Driscoll3/5 · 2026-04

My partner & i have stayed here a few times. despite the price of the rooms being the same every stay, our rooms had been progressively smaller each stay. whatever, no big deal, we like it there. the food is good, the staff are friendly and its quiet. most of the time. our stay over the bank holiday got off to a rocky start. when we checked in there was an event being held, and that caused an issue with food. we asked the receptionist how we order food to the room, he said there was a menu in the room & to call the kitchen to place the order. there was no menu, so we called reception & asked for a menu, they said we needed to call the kitchen, so we did & got no response. i texted the whatsapp number they have on the welcome pack & got no response so we called reception again. the receptionist said if we scan the qr code on the welcome pack & it’ll take us to the menu, but it didnt. it took us to the google review page. my partner then went down to get a menu & sent me a picture of it so i could order from the room. i was on the phone for 12 minutes ringing with no response so we had to go down to the kitchen to order. we finally had our food brought up & they’d forgotten part of our order. i understand they were probably very busy with the event but it was very inconvenient. the next morning (sunday) we were awoken at 10am by an incredibly loud live band. we were on the 4th floor & it was so loud we could hear it so clearly we heard the lyrics & could make out the chord progression of the guitar. my partner & i booked a hotel to get away from loud noise & business. we thought it was pretty inconsiderate to not tell guests checking in over the easter weekend that there were events happening & that there may be some disruption like extended food wait times, and loud music early in the morning. the staff were very understanding & upgraded our stay to a room on the other side of the building to where the event was being held & the rest of our stay went without issue, but it was dampened by the start.