Premier Inn London Croydon Town Centre

Desmond Ogiegor5/5 · 2025-10

I stayed in this hotel for 15 days in the period of 3 weeks interval, the bed are comfortable and tidy. The hotel is in a very good location, central to everywhere in London. I would say the staff are also lovely and helpful and special thanks to Terrasa for always assisting me with my room keys when it stop working. She always smiling and also the breakfast foods are amazing.

I M1/5 · 2026-07

Worst hotel I have ever stayed at. I’m surprised how this has not been shut down. They advertise air conditioning but none of the rooms have working ac. When I told reception they said well that’s just how it is here’s the number for guest relations. Rude staff. Very dirty hotel. There were posters everywhere saying let reception know if you want room cleaned. When I went down to reception one morning to request a room cleaned the rude lady said ‘what exactly do you mean by you want your room cleaned’ When I said I’d like new towels sheets changed etc she said that’s not going to happen. Premier inn please train your staff and get rid of the ones who are being rude to guests. The room was very dirty, not clean linen and not clean towels. The carpets hadn’t been hoovered in months it seemed. Surface dust on everything. Didn’t see one member housekeeping staff over my 4 day stay. According to their good night guarantee I should be given a refund for my entire stay. Just another fraud though right since reception staff had no idea about it. Worst hotel ever, terrible staff, unclean hotel. They are breaking multiple regulations at this property. Avoid this hotel at all costs.

Anne Wedderburn1/5 · 2026-07

I arrived to check in yesterday. staff lady receptionist was cold, unfeeling, unwelcoming, clearly inexperienced so needs urgent retraining now, knows NOTHING about giving good customer service to guests, tell lies, don't know nothing about problem solving and so unhelpful to me a disabled guest checking in yesterday. I arrived after a series of falls and on 3 fractured toes. I asked to check in early and had card to pay for early check-in for was feeling faint and dizzy very.she pretended wasting my time that I could check in early yesterday.then she turned around and said to cut a long story short I can leave my bags there and be sure to come back after 3pm later on. I was SO shocked at her cold heartedness to me being a sick and disabled guest just wanting to lay down. I left but fainted a few more times, ended up at a&e again and arrived limping. A much more experienced receptionist would have let me wait in hotel reception too a room became available or given me early check-in for free under the circumstance. TO show you the difference when hotel cares for their guests.another premium inn hotel I turned up bleeding from a fall. staff was caring, helpful, I paid £20 on the day for early check-in and got a complimentary dinner and breakfast from hotel assistant manager person.

Ken H3/5 · 2026-05

The hotel needs more staff. Get rid of those automated check-in terminals...or ensure they work effectively...they are very slow and unresponsive. Sort your slow lifts out...they need urgent attention. The TV in the room is also extremely slow to response anything! Room lighting is poor and so is the room furniture. However, the bed was okay. The bathroom sink tap is more of a spray than a proper flow. However, the shower worked fine. Breakfast was also good and the available staff were friendly and helpful.

Account EmAil2/5 · 2026-04

L impatto del check in automatico senza una reception classica a me sicuramente non è piaciuto. Arrivi da un viaggio e sei indubbiamente stanco, devi metterti a smanettare compilando ogni campo per i tuoi dati . Ho avuto bisogno dell assistenza di un operatore e dopo diversi minuti è arrivata con un fare poco accogliente come se fossi al supermercato. Camere al piano primo PERENNEMENTE INVASE DA ODORE DI CIBO proveniente dalle loro cucine. Ho odiato il fish and chips! Gli odori non provenivano dall esterno , ancor peggio perché sal8vano dalle scale e corridoi . Costo purtroppo elevato per il servizio che offrono e per le camere. La mia era buia con una finestra piccola . L unica nota buona e la posizione. Io personalmente non utilizzerò questa catena .

Rathernotsay1/5 · 2026-08

The worst Premier Inn of all that we have ever stayed in - 6 nights stay a few weeks back Good things: Very kind staff called Steveno - went out of his way to help us despite having to work double shift when he knew that we had broken aircon in our room. Terrible experience: Unclear policy at the point of use re: long stayers have to request bin liner change/ towel change. Bin liner was only changed after we had to chase and find a housekeeper/ bring to reception Can tell very short staffed - Highlight: Very rude staff named (i believe that was his name as there was no name display and can only go with what he said) Fahart - i felt physically unsafe to challenge the way that i was treated further- i felt threatened and uncofortable; he was dismissive in my reasonanable request to see the black and white of the policy that he claims they have in place regarding customers must request room cleaning the day before. When i was asking to speak with the manager, he said the manager was in a meeting. When I asked again regarding the black and white, he was still unable to show this and confirmed that he has no proof of it. Never had such a terrible experience with any premier inns that we have stayed in before. This guy was a disgrace to the rest of his colleagues who were trying to go out of their way to help dispite being short of staff.