Best Western London Highbury

Carol1/5 · 2026-03

I stayed as a single woman for 2 nights. I am a smoker and went outside regularly for a cigarette. The staff were incredibly rude towards me. They accused me of smoking in my room even though reception staff clearly observed me smoking outside. A member of staff had clearly been in my room without consent (I had gone outside for a cigarette at 11pm), when I returned the towel had been hung over the rail. A male friend of mine (who is Somalian) brought me some food and as soon as he entered the foyer, the reception staff physically grabbed him and said that he wasn’t allowed in the area and threatened to throw me out of the hotel. As a single woman in London on my own, threatening me at 11pm at night made me feel extremely vulnerable and frightened. I believe the staff to have been prejudiced against the ethnicity of my friend. The staff also said that I wasn’t permitted to have a visitor, told me that I had gone outside for too many cigarettes and refused to let me out again. They also threatened to call the police for no apparent reason. I would definitely advise people (especially smokers who have Somalian friends) not to book a stay at this hotel.

Manahil Fatima4/5 · 2025-10

So it was really good, clean rooms and all, but there was some things that like were'nt good. First of all is that they do not provide water at all, water is £2 for a bottle which was expensive. Second was that the breakfast is'nt included, it is £12 per person with not much things to eat. Third is that i found 2 spiders on my bed which i killed but they should clean it more otherwise room was very neat and tidy since we were in a family room, so it was good. Also the location was really good as there were 2 tube stations on a 5 min walk so really easy. Apart from the water and spiders, we liked it.

M Herrejon1/5 · 2025-07

Long story - Disappointing Stay – Not Recommended for Families We recently stayed at the Best Western and were incredibly disappointed with the experience. As a family of five, we expected a certain level of comfort and basic hospitality, but unfortunately, this location fell short in several key areas. To start, we were placed in an outside flat in the parking lot, which was not clearly described when booking. The room is also pretty dated. Right from check-in, the service was lacking. When we requested extra pillows, we were met with a rude and unnecessary question: "Why do you need so many?" — despite the fact that our reservation clearly showed we were a family of five. The worst part of our stay was the limited hot water, which happened twice. On one of those days, I became ill overnight and desperately needed a hot shower to clean up. Shockingly, the staff offered me access to a basement room to shower. I was appalled and ended up heating water with an electric kettle just to bathe. Additionally, the bedding in my children's room smelled like wet laundry left in a washer for too long. Even worse, there were small black bugs — not the kind that bite, but still enough to upset my youngest child and raise hygiene concerns. While the location is convenient for accessing the underground and train lines, that’s about the only positive aspect I can mention. It's also located right in front of Finsbury Park, it's a little sketchy there. To be clear, this review only reflects our experience in the external flat and not the main hotel building, which we did not see inside. However, based on our experience, I cannot recommend this hotel, especially for families. The lack of supplies, rude questioning, cleanliness issues, and poor customer service left us extremely disappointed.

Samantha Conroy1/5 · 2026-06

This hotel should be ashamed of their customer service, we have been very loyal customers, and we have had to change a booking date, due to personal reasons, and was bascially told no, didnt even offer a refund, or a sorry to hear about your circumstances Will never use this hotel again, customer service is shocking

Paquita Riart Amigo4/5 · 2026-05

Hotel molt bé per passar uns dies, lluny del centre però molt ben comunicat amb metre i bus . Te un gran parc devant . El millor de tot es l'atenció de la Bianca. Cada dia ens facilitava informació per fer activitats. Gràcies Bianca

M I4/5 · 2026-05

ちょっとしたトラブルがありましたが、レセプションの方がしっかりと対応してくださりとても良かったです！！ お部屋も掃除が行き届いてて綺麗でした。