Hotel Riu Palace Mauritius

Radomir Bašta5/5 · 2018-11

Krásný hotel, vynikající jídlo, výborné míchané nápoje, skvělý a úslužný personál, pokoje by si zasloužily menší renovaci,jinak vše super😁😎

Tereza Dusíková5/5 · 2018-05

Neskutečně pohodový hotel! Všem můžu jen doporučit. Příjemný personál, super jídlo (mimo bufetu možnost jít do 3 různých restaurací), hotel pouze pro dospělé, ale spojen s hotelem Riu Creole, kam můžete normálně chodit a využívat všechny služby (v této části hotelu jsou děti). Co jediné, tak je dobré se připravit na vítr, který na pláži je, ale občas to bylo naopak příjemné. Taky moře úplně klidné, ale popojdete za roh a moře je jak laguna.

Gábor Németh5/5 · 2026-05

Perfect hotel! The rooms are brand new, spotless, and very well maintained. The staff were incredibly friendly and helpful throughout our stay. The selection of food and drinks available all day long was exceptional, with plenty of variety for everyone. Choosing the Adults Only category was definitely the best decision. The pool area was perfect and never felt crowded, making it easy to relax and enjoy the atmosphere. The beach is beautiful, and although it can be a bit windy at times, when the weather is calm the water is crystal clear and absolutely stunning. Overall, it was a perfect experience, and I would highly recommend this hotel to anyone looking for a relaxing and high-quality vacation.

ns0071/5 · 2026-06

I have been a loyal RIU customer since 2014, which makes this experience at RIU Palace Mauritius even more disappointing. During lunch on 30 May 2026, I was served a pasta dish clearly labelled as vegetarian (“4 Cheese Mushroom Pasta”), only to discover after consuming it that it contained chicken. As a lifelong vegetarian, this was extremely upsetting and represents a serious food labelling failure. While the kitchen staff acknowledged the mistake and apologised, the handling by management was far more concerning. The Food & Beverage Manager/Assistant GM, Mr. Axel Walter, displayed a level of arrogance and dismissiveness that I would never expect when dealing with a guest affected by such a serious error. Instead of empathy and accountability, I was met with comments such as “things happen,” “the bad is already done,” and “what can we do more?” The focus seemed to be on moving past the incident rather than understanding its impact. At one point, I was left with the clear impression that management’s preferred solution was for us to depart rather than properly address the situation. The lack of empathy and professionalism throughout the interaction was deeply disappointing. What is even more disappointing is that after submitting a formal complaint, the response received largely defended the actions of the management team involved and maintained that the situation had been handled appropriately. Rather than acknowledging the failures and demonstrating accountability, the response gave the impression that protecting management took precedence over addressing a legitimate guest concern. Mistakes can happen in any hotel. What defines a quality establishment is how those mistakes are handled. Unfortunately, the lack of empathy, accountability, and professionalism shown by management significantly damaged what should have been a memorable family weekend. Very disappointing experience and not the level of service I expected from an international hotel brand.

Bhushan Pertab5/5 · 2026-05

We went to Riu Palace for a relaxed and peaceful time off, and it was the best choice ever. It was one of our most pleasant, enjoyable and quiet holiday we ever had. Everything was so lovable and awesome around us. The resort was always clean and lively all day round. The rooms were fantastic and amazingly fresh looks giving them a modern feeling. The staffs were always extremely welcoming and will always be helpful towards anything. The charming welcoming staffs is what melted us further. Food and drinks..that's the cherry on the top! Loads of varieties and all of them mouth watering! 🤤 A special thanks to Mr. Ram Rajputtee who has taken immensely care of us being a newly wedded couple. ❤️ Will without any question return someday for another exquisite moment of our life. 🤩 Bhushan & Yashika

zeina habib1/5 · 2026-05

Our stay at Riu was a disaster. While the place itself is very nice with a beach and pools. It is not worth the price. They gave us a twin bed room for our honeymoon instead of king bed which they later on fixed to be fair. The towels and sheets were dirty and we had to ask for changes. There were ants in the bathroom. The worst part was I told one of the waiters my water tasted weird. She took it drank it in front of me and stared at me and then went ahead to change it. I'm pretty sure she gave me the same one. Super rude staff while we were being very polite. I would not recommend anyone stay at this place with this price. They really need to give their staff customer Service training and stop giving excuses for every little problem. Cleanliness and friendliness is the basis of operating a hotel.