The Reef Coco Beach

Tyrone Cabral1/5 · 2026-08

Terrible and Completely Unacceptable Experience This was an incredibly disappointing stay from start to finish. The level of service, communication, and overall attention to guests was nowhere near what I would expect from a resort. At one point, we waited approximately 45 minutes just to place a food order, only to then be served pizza with visible mold on it. Beyond that, we were repeatedly given conflicting (and in some cases blatantly false) information by different staff members regarding excursion pricing and what was included, transportation costs, and other basic details that should have been communicated clearly and consistently. When I specifically asked to speak with a manager regarding one of these issues, I was told I was speaking with one, only to later discover that the person was not actually a manager. That individual promised us a credit for a bottle of wine, which was never properly addressed. Even what should have been a relaxing spa experience was negatively impacted. The batteries in the spa’s fire alarm were apparently dying, so I spent my massage listening to the alarm chirp repeatedly. For a service that is specifically supposed to provide relaxation, this was ridiculous and should have been addressed immediately. Any one of these issues would have been frustrating on its own. Taken together, they reflect a serious lack of communication, accountability, maintenance, and basic quality control. Being served moldy food is especially unacceptable and raises concerns far beyond simply poor customer service. Unfortunately, instead of leaving feeling relaxed and taken care of, I left frustrated by how many completely avoidable problems occurred throughout the stay. I would not recommend this property based on my experience.

Nilefar Farzad1/5 · 2026-07

I would never recommend Coco Beach Resort & Spa. This is not a 5-star resort!! Its a false advertisement...it's closer to a rundown motel than a luxury resort. First, the room smelled like a septic tank that hadn't been emptied for months. The odor was overwhelming and never went away. Another major safety issue was that whenever you turned the A/C down, the tile floor became extremely wet and slippery, creating a serious slip hazard. We chose not to purchase the all-inclusive package and decided to pay for dinner separately. Instead of being treated like paying guests, one of the waitresses refused to let us eat until she walked me to the reception desk and made me pay first. The restaurant manager also escorted me there. The resort's policy is that food and purchases are normally charged to your room and paid at checkout, so being singled out and treated like we were going to steal our meal was humiliating, unprofessional, and made us feel completely unwelcome. We stayed 10 days, and every day I reported several issues to the front desk and management, but nothing was done. Some of the problems included: The first-floor elevator was broken throughout our stay. The floor tiles were badly cracked, creating a safety hazard. My daughter actually got hurt because of them. (See attached photo.) The front desk staff and managers were rude, dismissive, and acted as though guest concerns didn't matter. Housekeeping often did not change the bed sheets. They simply remade the bed, and the same stains were still there afterward. The mattresses were old, worn-out spring mattresses that were uncomfortable and felt dirty. The pillows were so hard they felt like rocks. To make matters worse, the parking lot on the left side of the property looked like a junkyard, filled with Bobcat machinery, dumpsters, construction equipment, and piles of garbage. It was the exact opposite of what you'd expect from a luxury resort. I've attached a photo showing the dangerous cracked flooring as proof of one of the many maintenance issues. Overall, this resort was dirty, poorly maintained, and lacked the professionalism and customer service expected of a 5-star property. We left extremely disappointed and would not stay here again.

Yanis Gadi4/5 · 2026-07

Un excellent hôtel, avec une équipe d'animation et des serveurs parfaits, ainsi que des chambres de grande qualité. En revanche, concernant la restauration, j'ai trouvé l'espace buffet trop petit, en particulier le snack-bar du déjeuner ; j'ai dû attendre 50 minutes à plusieurs reprises rien que pour obtenir un repas, car un seul serveur ne suffit pas ! Il faut attendre pour commander, puis attendre d'être servi. C'est beaucoup trop long ; je ne suis plus retourné au snack-bar après cela. il faut changer les côtés, restauration ! Cependant, les restaurants italiens et mexicain sont très bons

Jiří Farka4/5 · 2026-07

V červnu 2026 jsme v tomto hotelu strávili týden během naší svatební cesty a s pobytem jsme byli velmi spokojeni. Pokoj byl každý den pečlivě uklizen a oceňujeme také vysokou úroveň péče o detaily – personál pravidelně čistil i skleněné zábradlí na balkoně. Velkou pochvalu si zaslouží také hotelový personál. Po celou dobu pobytu byli zaměstnanci velmi ochotní, vstřícní a milí. Vždy se snažili vyhovět našim požadavkům a svým profesionálním přístupem přispěli k příjemné atmosféře celého pobytu. Výběr jídel byl sice o něco menší, než na jaký jsme zvyklí z jiných hotelů, avšak kvalita připravovaných pokrmů byla vynikající. Vše bylo čerstvé, chutné a dobře připravené. Jedinou výtku máme k okolí hotelové pláže. Přibližně 100 metrů od břehu kotví soukromé lodě, které narušují jinak velmi příjemný výhled na moře a celkovou atmosféru tohoto místa. Nejedná se sice o záležitost, kterou by hotel mohl přímo ovlivnit, přesto to mírně snižuje celkový dojem z pobytu. Pokud budeš recenzi hodnotit 5 hvězdičkami, tato formulace působí vyváženě a důvěryhodně – chválí silné stránky hotelu, ale zároveň objektivně zmiňuje i jediné negativum.

Anai Luna3/5 · 2026-06

El servicio en general bueno, sin embargo los meseros del bar de la piscina, te piden propina constante para servirte las bebidas. En especial el bartender Milton, quien se la pasa diciendo indirectas o te niega el servicio "si no hay motivación" verdaderamente esto fue muy desagradable, pues en ambos días de mi estancia hizo lo mismo. Haciendonos pasar momentos incómodos. Caso contrario con los meseros del restaurante Mexicano que dieron una atención excelente. Se le dio propina a quien verdaderamente brindo un servicio adecuado y no lo exigió. La comida en general me pareció buena. La piscina muy bella aunque con pocos camastros.

Alessio Bove1/5 · 2026-06

Sono stato al The Reef Coco Beach come socio della struttura e purtroppo la mia esperienza è stata molto negativa. Al secondo giorno di vacanza mi è stato offerto un massaggio gratuito. Per un mio errore ho lasciato la borsa sul lettino, a circa 10 metri dall'area massaggi. Nella zona erano presenti bagnino, personale di sicurezza, camerieri e una telecamera puntata verso l'area riservata ai soci. Al mio ritorno la borsa era sparita. Ho perso telefoni, carte di credito, contanti, Kindle e documenti personali. Ho immediatamente segnalato l'accaduto al personale dell'hotel e alla sicurezza. Mi è stato spiegato che la responsabilità degli oggetti personali è dell'ospite e che avrei dovuto prestare maggiore attenzione. Comprendo questa posizione, ma mi sarei aspettato maggiore supporto considerando la gravità della situazione e il fatto che abbiamo trascorso diversi giorni tra denunce, blocco delle carte e pratiche burocratiche. Più che per il furto in sé, che può purtroppo accadere ovunque, sono rimasto deluso dall'atteggiamento e dal livello di assistenza ricevuto successivamente. Personalmente ci penserei molto bene prima di tornare.