Hotel Mövenpick Resort & Marine Spa Sousse

Milda Ševčík5/5 · 2025-09

Nad obsluhou v jídelně bych se zamyslel.

Petr Skala3/5 · 2023-10

Dobrý den, ráda se podělím o zkušenost ... hotel velice krásný a čistý. Největší dík a chvála patří vašim kuchařům a pokojským, to samé se nedá říct o vašem servisu v hlavní restauraci a u bazénu (mimo pána ve slamáku). Číšníci ignorovali hosty s all inclusive náramkem zejména v objednávkách na pití či ,,kávu,, u snídaně, čistota stolů a křesel katastrofa. Pokud z toho neměli nějaký prospěch ( spropitné nebo kladnou recenzi) tak vás statečně ignorovali, hlavně ty starší číšníci. Vybrali jsme si 5*hotel právě kvůli poskytovaným službám které se nám nedostávaly. Další věc je recepce ... jak je možné že jeden pokoj za ,,late check out,, platí a jiný ne? Vrchol všeho byl když jsme uviděli na pláži injekční stříkačku, pláž by si zasloužila také každodenní údržbu. Nepořádek a odpadky byly všude a plesnivé matrace, na ty si fakt nemáte chuť lehnout a odpočívat. Je mi to líto ale k vám už určitě ne a ani do Tunisu.

Luboš Řezníček5/5 · 2025-08

Hotel krásný, bazény a pláž taky super. Horší to bylo s obsluhou, když jsme k večeři někdy ani nedostali pití. Další nepříjemnost už nebylo hotelem, ale hlasitá hudba z okolí do ranních hodin byla hrozně otravná. A to jsme ani neměli pokoj směrem na ulici.

Alexandr Ivasjuk5/5 · 2019-01

Nádherný hotel a skvělé služby. Luxusně zařízené pokoje, doporučuji výhled na moře. Je nádherný výhled daleko na moře. Vynikající servis a jídlo. Obsluha i na pláži. Krásná a udržovaná pláž. Kousek do centra Sousse. Nákupní možnosti u hotelu. Prostě pokud chcete kvalitu, vřele doporučuji tento hotel všem. Určitě nebudete zklamáni.

Rasha Amin2/5 · 2026-07

The minute we checked in we experienced a very rude service from the reception. The rooms have terrible beds. We ordered a king bed and we got two twin beds. The balcony has only one chair, the phone wasn’t working, and there is no hair conditioner. We also experienced a rude manager by the pool. We felt disrespected from the hotel staff. They talk to us like we are stupid. The food is a little messy during breakfast. I felt better and well treated at simpler hotels.

FAISAL MEHMOOD3/5 · 2026-07

We stayed as a group of 14 people across 6 rooms, so we experienced many aspects of this hotel. Unfortunately, while the hotel looks stunning from the outside, the overall experience was disappointing and nowhere near what you would expect from a 5-star property. In terms of service, it felt closer to a 3-star hotel. From the moment we arrived, the experience was underwhelming. We were charged for basic cold water and lemonade on arrival, which are complimentary at many hotels of this standard. Room service was extremely slow. Even simple requests such as sugar or coffee regularly took over an hour to arrive. There was no iron or ironing board in the rooms, and requesting one meant waiting several hours, only to be allowed to use it for 20 minutes before it had to be returned. Breakfast was average with limited variety, particularly for adults. The highlight was the freshly made omelettes, which were excellent. However, the dining experience was let down by tables that were not cleaned promptly and a lack of cutlery. If you needed additional cutlery, you often had to ask a waiter. It also appeared that service was noticeably better for guests who were giving tips, which created an uncomfortable feeling of unequal treatment. The swimming pool itself is beautiful, but even there the experience was frustrating. Many of the best sunbeds seemed to be effectively reserved for guests who tipped the staff. One of our rooms had a blocked toilet, and although it was reported, it should never have been an issue in a hotel claiming to be 5-star. The lighting throughout all the rooms was very dim, making them feel dark and rather claustrophobic after sunset. The bathrooms were outdated and poorly designed, and there was no hair conditioner provided, which is surprising for a hotel with swimming pools where guests frequently need it. The one area that truly stood out was the spa. We enjoyed the hammam followed by a full body massage, and it was easily the best part of our stay. I would especially like to thank Miss Huda, whose professionalism and excellent massage made for a genuinely relaxing experience. Overall, this hotel has the appearance of a luxury resort, but the service, facilities, and attention to detail fall well below the standard expected of a 5-star hotel. There is significant room for improvement before it can justify its rating.