Hotel Minos Imperial Luxury Beach Resort

F Colombo1/5 · 2026-08

Mauvaise expérience, photos ne correspondent pas à la réalité. Tout est vétuste et cela doit faire bien 10 ans qu’il n’y a pas eu de rénovations. J’ai tout de même réclamer auprès de la direction qui m’a proposer une autre chambre mais dans le même état : à rénover et loin des photos faites pas IA. État des terrasse délabrée, fuite jacuzzi, état des chambres à revoir totalement. Regardez mes photos et regardez celles affichées vous aller voir la différence. Le prix est trop élevé pour les prestations proposées. Prévoyez une voiture sur place car rien dans les environs. Restaurants à Milatos au bord mer parfait. Je suis déçu dans l’ensemble et je met en garde les personnes qui vont ce fier aux photos. Les toboggans quand à eux c’est exagérer il faut carrément les changer et d’ailleurs sur 3 toboggans, un vous rape le dos, vos déchire les maillots de bains et un HS / non fonctionnel. Les pouf extérieurs sales, déchirés et vieux.. Bref je pourrais vous énumérer pas mal de choses à revoir mais je m’en arrête là. Je précise que j’ai payé 5800€ pour 2 semaines sans le all inclusive !

Оксана Бондаренко1/5 · 2026-07

Ми купували путівку до Minos Imperial Luxury Beach Resort & SPA, розраховуючи на рівень 5 зірок та заявлений статус «Luxury». Натомість отримали 10 днів суцільного стресу, боротьби за виживання та абсолютного ігнорування з боку персоналу. За що ми заплатили такі великі гроші — незрозуміло. Основні проблеми, з якими ми зіштовхнулися: Жахливий стан номера при заселенні: Спочатку нас заселили в брудний номер із протікаючим краном та несправним унітазом. Щоб домогтися переселення, довелося витратити цілу добу, безперервно писати туроператору та влаштовувати скандали. Некомпетентність та неповага на ресепшені: Персонал принципово ігнорує гостей. Спілкуватися бажають тільки грецькою або англійською, а коли ти намагаєшся пояснити ситуацію через онлайн-перекладач у телефоні — тебе просто ігнорують. Реакція на будь-які прохання чи скарги — нульова. Борьба за лежаки та відсутність порядку на пляжі: Щоб мати хоч якийсь шанс лягти на пляжі, доводилося вставати щодня о 6:00 ранку та займати лежаки! Але навіть це не гарантувало спокою: доходило до того, що чужі люди могли просто скинути твоє рушник чи речі на землю та зайняти твій лежак, а адміністрація готелю це ніяк не контролює. Дивні ситуації із сервісом: Навіть із базовими речами, як-от питна вода, виникав хаос. Покладену пляшку води після сніданку ми знаходили на тумбочці, а після пляжу вона кудись зникала (чи то її забирала прибиральниця, чи щось інше). Звернення на ресепшен з цього приводу знову ж таки повністю ігнорувалися. Жодної позитивної емоції від цієї відпустки ми не отримали. Готель абсолютно не відповідає своєму статусу та ціні. Категорично НЕ рекомендую це місце! Не витрачайте свої гроші та нерви. 🇬🇧 Англійська версія (English) Header: Terrible service and huge disappointment. A struggle for survival instead of a vacation! Text: We booked a trip to Minos Imperial Luxury Beach Resort & SPA expecting a 5-star standard and the promised "Luxury" level. Instead, we got 10 days of non-stop stress, a struggle for survival, and total ignorance from the staff. It is completely unclear what we paid such huge money for. The main issues we encountered: Disgusting room conditions upon arrival: Initially, we were checked into a dirty room with a leaking faucet and a broken toilet. It took an entire day of non-stop complaints and fighting through our tour operator just to get moved to another room. Incompetence and disrespect at the reception: The staff deliberately ignores guests. They insist on speaking only Greek or English, and when you try to communicate using a translation app on your phone, they completely dismiss you. Zero action is taken upon any requests or complaints. Battle for sunbeds and total beach chaos: To have any chance of getting a sunbed on the beach, we had to wake up every single day at 6:00 AM! Even that was no guarantee: strangers could easily come by, throw your personal belongings and towels onto the ground, and steal your sunbeds. The management does absolutely nothing to enforce order. Absurd room service issues: Even basic amenities like drinking water were a mess. A bottled water left on the nightstand after breakfast would magically disappear by the time we returned from the beach (whether taken by housekeeping or something else, who knows). Calls to reception regarding this were ignored as usual. We didn't get a single positive emotion from this trip. This hotel absolutely fails to match its status or its price tag. I STRONGLY DO NOT recommend this place! Save your money and your nerves.

Matt Mrl5/5 · 2026-07

J’étais sceptique d’arriver dans cet endroit, car beaucoup d’avis négatifs. Mais je ne comprends vraiment pas les mauvais avis! Tout était parfait, c’est de loin le meilleur hôtel 5 étoiles que j’ai fait en Grèce! Les chambres sont modernes et propres, climatisées, et à proximité des piscines. Le buffet à volonté change tous les jours et est tres varié pour tout le monde, il y a des stations « vegan » qui font vraiment l’affaire! Le personnel de l’hôtel est très sympathique et toujours à l’écoute, tout comme les animateurs qui ne manquent pas de nous faciliter les choses dans des cas particuliers. Vraiment, nous étions comblés, c’est un coin de paradis!!! En revanche, nous avons été très surpris de la manière dont certains touristes traitent les employés, notamment au buffet. Ils parlent aux employés parfois comme s’ils étaient des esclaves et ça nous a vraiment choqués. Le respect doit être présent partout, même dans les hôtels de prestige. Je souhaite tout mon courage aux employés qui font un travail remarquable, même en se mettant au service des touristes les plus ingrats. Nous reviendrons sûrement l’année prochaine encore plus enthousiastes!

Iasinovschi Bianca4/5 · 2026-07

We had a nice stay overall, but there are some things that really need improvement. The biggest disappointment was the cleanliness. The towels were changed every day, but the room itself was not properly cleaned. Even after calling reception because our room hadn’t been cleaned for three days, they only mopped the floor. The bathroom and the rest of the room were still not cleaned. Unfortunately, even leaving a tip didn’t make any difference. Most of the staff were very friendly and helpful. However, there were two employees whose attitude did not match what I would expect from a 5-star hotel. I think the hotel should be a bit more careful when selecting and training their staff. On the positive side, the hotel has great potential. The location is beautiful, and I highly recommend renting a car to explore the island and the surrounding areas. There are many lovely places nearby that are definitely worth visiting. With better housekeeping and more consistent service, this hotel could offer a much better experience.

Zuzana Zachařová5/5 · 2026-06

Náš pobyt v hotelu Minos Imperial Luxury Beach Resort byl velmi příjemný a odjíždíme s pocitem dobře strávené dovolené. Velkou pochvalu si zaslouží především personál, který byl po celou dobu ochotný, usměvavý a vždy připravený pomoci. Jídlo bylo výborné a každý den nás čekalo nějaké nové zpestření, takže ani po delším pobytu nevznikl pocit jednotvárnosti. Příjemným bonusem byla možnost využít čtyři obědy nebo večeře v à la carte restauracích, což dovolené dodalo další rozměr. Okolí hotelu také stojí za zmínku. V docházkové vzdálenosti jsou dvě krásná místa vhodná na procházky a za návštěvu stojí i blízká vesnička, kde lze ochutnat další řecké speciality, zejména čerstvé plody moře. Moře bylo naprosto úžasné – čisté, průzračné a přesně takové, jaké si člověk od Kréty přeje. Večerní program nebyl nijak okázalý, ale byl příjemný, nenásilný a ideální pro ty, kteří si chtějí spíše odpočinout než absolvovat hlučné animační maratony. Abych byla spravedlivá a dala něco i hnidopichům: poslední den mě kousl hotelový komár. Předpokládám, že si jen chtěl odnést malou vzpomínku na spokojeného hosta. Pokud je to největší výtka, kterou po pobytu mám, pak to asi vypovídá samo za sebe. Děkujeme za krásnou dovolenou a rádi se sem někdy vrátíme. 🌞🏖️🇬🇷

P. M.5/5 · 2026-05

We honestly don’t understand why some people complain about certain things. With one single exception, every staff member we encountered was extremely friendly and helpful. A special mention also goes to Anna at the reception, who was incredibly kind and welcoming throughout our stay. The food selection was definitely there and far more varied than some reviews suggest: around 6–8 meat dishes, always at least two fish options, a large salad bar, rice, at least two different pasta types with two sauces, various vegetables, small appetizers, pancakes, waffles, ice cream, an entire table full of dessert bites, as well as soft drinks, beer, and both white and red wine. Overall, there were easily several dozen different food options available every day. The only thing we noticed is that there are relatively few choices for guests who avoid alcohol and also do not want heavily sweetened soft drinks. The rooms and overall atmosphere look luxurious, although for us it does not fully match a true 5-star standard. Especially some details, such as partially unfinished silicone joints, felt a bit less premium. However, considering the price, we did not expect perfection and therefore were not disappointed overall. The resort is located in the middle of nowhere, which is exactly why we chose it. People should simply be aware of that before booking. Also, anyone visiting in December should not expect perfect summer conditions or a fully lively atmosphere, that is simply common sense. Another nice extra: it is possible to play tennis by only leaving a refundable deposit for the equipment, which we found very convenient.