Royalton Splash Punta Cana

Nicole Guzmán1/5 · 2026-05

I don’t usually leave reviews or opinions about places, but I feel compelled to do so for this resort. I had such high expectations for Royalton Splash and couldn’t wait to visit. I’ve stayed at several resorts around Punta Cana, and I can honestly say this was the worst experience I’ve ever had at a resort — from check-in all the way to check-out. First of all, our room was not ready at 3:00 PM, which was the official check-in time, so we had to wait. While waiting, we visited the “Selections” buffet, and it was complete chaos. There was very little food variety, and the staff was extremely rude and unpleasant. I ordered pasta, and the person preparing it clearly looked like he didn’t want to be there. The pasta was so bad it even gave me an upset stomach. That same night, we visited one of the à la carte restaurants — the Italian restaurant next to Mexican Cantina — and the food was terrible. Everything we ordered had a horrible taste. This resort has many improvements to make, starting with the staff, who were mostly rude and disrespectful. We also had a very bad experience at the famous “Mexican Cantina.” The young man who attended us from the beginning had a terrible attitude. We asked if we could order appetizers first while deciding on our main courses, and his response was: “Order everything now because we’re about to close.” Our reservation was at 9:45 PM, so how did he expect us to enjoy our dinner in just 15 minutes? It was incredibly rude and made everyone at the table feel uncomfortable. The girl at the Gelato Coffee Shop was also horrible. She spoke to us very rudely and kept rushing us while ordering. I can honestly say the only people who were genuinely kind and welcoming were Barbarita, the lady serving drinks at the buffet, and the guys at the Dips Pool Bar. Other than them, the entire staff seriously needs better training or replacement. Everyone who has asked me about this hotel has heard about the terrible experience I had. Sadly, the reviews I read before visiting the hotel about the staff were absolutely true.

Ana Solah1/5 · 2026-05

Totalmente decepcionada de este hotel. Me hospedé con un grupo de 50 estudiantes aproximadamente, siendo yo una de los adultos con ellos. El personal del servicio del bufet totalmente grosero y ciego a la necesidades del huésped. Me negaron café en dos oportunidades porque según ellos ellos estaba fuera de servicio las máquinas pero cuando les pedían personas estadounidenses ahí sí había café! Entiendo que al ser un país que depende de la economía del turista y que el tema de las propinas juega un papel grande para el personal, el hecho de pagar la estadía All Inclusive no los debe eximir de dar la misma atención y cordialidad a todos porque por eso se paga la tarifa. La limpieza de las habitaciones pésima también. No me cambiaron toallas un día que las dejé de cambio, pasan un trapeador sucio por el mismo piso sin cambio de agua y al pedir información de tiempos estimados para volver a usar la habitación o cualquier otro servicio del hotel simplemente no te contestan, te miran mal o se van. Nunca he visto un servicio tan grosero con el huésped en ningún lugar del mundo. Por último, he pedido ayuda con una fuga de agua en una de las habitaciones y fui al lobby del hotel, el encargado de nombre Paul no hablaba español y al pedirle ayuda tres veces repitiendo el nombre de la habitación no me entendía, me dijo “tienes que esperar”, le dije cuánto tiempo por favor? Su respuesta “ no sé”. Le dije necesito hablar con tu manager y me dijo que “no había nadie más que él”, que al otro día y procedió a ignorarme. Debería estar alguien que la menos entienda bien lo que uno necesita. La habitación en mención fue la 24116. A todo aquel que me pregunte de este resort no lo recomendaré jamás por lo mencionado. Es una lástima que teniendo tan bonitas playas y piscinas, el resto deja mucho que desear y hace que el turista se aleje y les deje estas reseñas. Lo único positivo que rescato son dos cosas: 1) por un tema de salud de uno de los estudiantes, apareció un gerente del hotel y se apersonó de la situación brindando atención del consultorio médico del hotel sin costo. 2) la atención médica tanto de la doctora como de la asistente fueron cordiales y muy profesionales. Si no hubiera sido por que aparece el gerente seguro ni me ayudaban ya que parece que todo el personal tenga como estándar ignorar solicitudes de personas que pagan los All inclusive y te miren mal. Tal vez sea algo cultural, no lo sé, pero estas actitudes hacen que uno no quiera regresar más.

Léyanne Martot1/5 · 2026-09

Une semaine catastrophique au Royalton Punta Cana – une expérience profondément décevante Mon séjour d’une semaine au Royalton Punta Cana a été une expérience extrêmement décevante et, à plusieurs reprises, profondément désagréable. Au vu de la catégorie et de la réputation de cet établissement, je m’attendais à un niveau de professionnalisme et de service bien supérieur. J’ai malheureusement constaté un manque flagrant de professionnalisme de la part de certains employés, notamment au niveau du ménage, du room service et du buffet. Les problèmes de communication sont nombreux, certaines demandes ne sont pas correctement prises en compte et l’organisation générale laisse clairement à désirer. Le système de réservation des restaurants est également très problématique. L’application du resort étant hors service, il était impossible d’effectuer normalement les réservations via celle-ci et il fallait se déplacer à la réception pour essayer d’obtenir une table. Et lorsqu’elle fonctionnait, l’application ne permettait apparemment de réserver que pour une seule personne et non pour un groupe, ce qui est totalement absurde pour des clients voyageant ensemble. Le plus frustrant est de constater qu’il y avait de nombreuses tables vides dans les restaurants, alors que les clients se voyaient dire qu’il n’y avait pas de disponibilité. Cela démontre un réel problème d’organisation et un système de réservation absolument pas adapté aux besoins des clients. Mais le point le plus grave reste le traitement discriminatoire que j’ai personnellement subi. Je n’ai pas simplement été témoin de comportements inappropriés : j’en ai moi-même été victime. Certains comportements, notamment au niveau du buffet, ont été clairement ressentis comme racistes et discriminatoires. Être traité différemment en raison de sa couleur de peau ou de ses origines est totalement inacceptable, particulièrement dans un établissement international accueillant des clients du monde entier. J’ai également été très déçu par le comportement de certains barmen, qui se permettent de draguer ouvertement les clientes, au lieu de faire preuve du professionnalisme et du respect attendus dans un établissement de cette catégorie. Ce type d’attitude peut rapidement rendre les clients mal à l’aise. À cela s’ajoutent un manque évident de communication entre les différents services, un suivi insuffisant des problèmes signalés et le sentiment que les réclamations des clients ne sont pas réellement prises au sérieux. Le cadre et les infrastructures peuvent être agréables, mais de belles installations ne peuvent pas compenser un service médiocre, une mauvaise organisation, un manque de respect ou un traitement discriminatoire. Je partage cet avis dans l’espoir que la direction prendra réellement ces problèmes en considération et mettra en place des mesures concrètes : une meilleure formation du personnel, une communication efficace entre les services, un système de réservation fonctionnel, davantage de professionnalisme et surtout une tolérance zéro face aux comportements discriminatoires. Malheureusement, cette expérience m’a profondément déçu et, sur la base de mon expérience personnelle, je ne recommande pas le Royalton Punta Cana dans son état actuel.

Jeffrey Bau1/5 · 2026-07

**Zero Stars — A Litany of Failings** We arrived with modest expectations and left disappointed by even those. The room, our supposed sanctuary, was unclean upon arrival — ants marched across the dresser as if they, too, held a reservation, and a dead insect awaited us on the bed like some grim welcome gift. Matters did not improve: on our final day, the "freshly changed" sheets bore stains that no guest should ever have to discover. Water, that most basic of amenities, proved unreliable — we went without it twice, once for an entire day. One does not expect to ration hydration at what is billed as a resort. The casino, prominently advertised, was a shadow of its marketing — cramped, dispirited, and staffed by employees whose morale seemed as depleted as the amenity itself. The pools fared no better: crumbling tiles littered the edges, less a design flaw than a hazard, ready to draw blood from any unsuspecting foot. Dining was equally unimpressive at the standard level, redeemed only by the premium restaurants, which — at additional cost — finally delivered food worth eating. To their credit, the staff who attended to us personally were warm and diligent; their effort deserves acknowledgment even as the property around them fails to meet it. In sum: a property in visible decline, trading on a reputation it no longer earns. I cannot in good conscience recommend it to anyone.

MMM3/5 · 2026-07

The Royalton Splash it has a lot of opportunities and could be better. 3 stars is because even we had a great experience with the amenities and service everything was hustled for nothing was granted upfront. Bad experience; Avoid Jessica at the Royalton Punta Cana Coffee Shop afternoon shift. She doesn’t like to work with people and her attitude were defensive all the time making the time there very uncomfortable. She doesn’t represent the service culture provided by all the other associate we encounter that were always willing to provide top notch service. Pros and recommendations The employees are willing to help all the time if you do the right approach. Look for Andres at the guest service; his professionalism and great service are an examples of service culture. He helped us decorate along with Cindy do a great birthday decoration as a surprise. The rooms are very spacious we stayed in the building 27 in pair numbers and we had pool view great selection and help from the front desk that were great and super helpful all the time. Reginaldo at the gym was super helpful making us understand the machine and routine. The two ladies at the splash coffee shop were a gem and provide us the best service ever even remembering us by name and what we order just with a great smile. The kids club were great with lots of activities for the kids BUT the only person that wasn’t in the friendly mood was the host at the counter. Always in a very bad mood and attitude. Water park is great height limit is 1.2 meters for the big slides and less that 1.2 meters for the small slides they enforce them for both parts. There is no life jackets provided by the water park just FYI. The hotel itself is very walkable and is not HUGE The transportation system inside the hotel is not good and is inconsistence for the number of people they don’t have that many trolleys and the waiting time could be a lot and many times we preferred to walk even with sleeping kids on top.

Ben TRAN1/5 · 2026-06

Really poor customer service. Went on a trip booked the resort and made sure the reservation for the rooms were really close. Only to find out it was the opposite. After consulting with the concierge or the lobby receptionist. They had advise us to come back the following day to further assist us with the room change. Then was told to come back later. at 10am. Same thing again. Come back at 2pm. Came back and they told us to come back again at 4pm cause they needed the manager. 4pm rolls around now they said they cannot change the room for us. Horrible customer service said they could help but just gave us the run around for a day for nothing to happen. Its like they love to play games with their guests. The food selection for lunch and dinner buffet is really minimal compared to other resorts. This place is good for small family. Not so much for bigger family. Wouldn't want to come back here again or recommend this resort to anyone. ***Update2* My hotel room has no AC been asking about it for the past 3 days. Zero luck with getting it fixed or being able to move to another room. Worst experience here. ****Update 3* A forwarning to all customer or guest coming to this location. Worst customer service I have ever experience in the 37 years of my life. Lost a passport will not let me check my previous room I was booked in even though there is currently no one occupying the room.