Royalton CHIC Punta Cana, An Autograph Collection

Lesley Boyd1/5 · 2026-07

I rarely write negative reviews, but I feel obligated to warn others about our experience at Royalton CHIC Punta Cana. From the moment we arrived, it felt like we were viewed as sales opportunities instead of guests. Within minutes we were introduced to our "concierge," who promised to help with anything we needed. Beginning on the second day, he tracked us down throughout the resort trying to pressure us into attending a timeshare breakfast. Every time we declined, he became more aggressive, telling us he only got paid if people attended and even bringing up supporting his family. We started taking different routes around the resort just to avoid him. At one point we even hid in a bathroom, only to find him waiting when we came out. Everywhere we went, someone was trying to sell us something—spa treatments, excursions, jewelry, or a timeshare. We came to relax, not spend a week dodging sales pitches. The resort itself was equally disappointing. The property was visibly run down, with missing chunks of drywall, cracked stairs that were tripping hazards, flickering hallway lights, dirty pools, and a general lack of maintenance. Our room smelled like mold and mildew, the air conditioning never cooled below about 85 degrees, and despite requesting another room, we were told they were all the same. Other guests told us their rooms were freezing. The minibar wasn't stocked until four days into our stay despite multiple requests, and the refrigerator was installed in such a poorly ventilated cabinet that it became alarmingly hot. The food was consistently poor. The steakhouse was especially disappointing, and nothing we ate all week stood out as memorable for the right reasons. I met the Food & Beverage manager, who genuinely seemed to care, but the issues felt far bigger than anything one person could fix. One thing that should be disclosed before booking is that there are no elevators anywhere on the property. We were assigned a third-floor room and had to haul our luggage up and down three flights of stairs. The biggest indication of how disappointing this vacation was? We were searching for flights to Puerto Rico on our very first night because we wanted to leave. The only thing that kept us there was the cost of changing our flights. One final observation: I'd encourage anyone considering this resort to read the reviews carefully rather than relying solely on the overall rating. I noticed that many detailed 1-star reviews seemed to be followed shortly afterward by clusters of glowing 5-star reviews. I have no way of knowing whether that's coincidence, but it was noticeable enough that I'd recommend reading the actual experiences people share before making a decision. The best part of our vacation was going home. I work too hard and spend too much money on vacations to have an experience like this. I cannot recommend Royalton CHIC Punta Cana, and I certainly won't be returning.

carolina rodriguez5/5 · 2026-06

My family and I recently stayed at Royalton Chic Punta Cana, and after returning home, I wanted to leave an honest review. Before arriving, I had seen a lot of mixed reviews online, so I was a little nervous. After spending a week at the resort, I can honestly say that our experience was very positive. The highlight of our stay was, without question, the staff. Every employee we interacted with was friendly, welcoming, and genuinely seemed to care about guests having a good experience. We would especially like to recognize Esteban from Vespa and Pescari, who was always attentive, professional, and ready to jump in and help however he could. His kindness and genuine care made every dining experience even more enjoyable. A special thank you also goes to Luis Miguel from the main lobby bar. Beyond making fantastic specialty drinks, he was incredibly personable and one of the most conversational and welcoming people we met during our stay. We would also like to recognize Felix Ramirez, who was often present around the front of the resort and guest services. He was always approachable, professional, and happy to assist whenever needed, helping ensure guests felt welcomed from the moment they arrived. Finally, we cannot forget Rosa Damiron and Pedro Carlos at the pool bar. They kept the atmosphere fun, energetic, and welcoming every single day. I must say, the rooms were excellent. They were clean, comfortable, modern, and had everything we needed. The air conditioning worked great, which was especially appreciated after long days in the heat. The restaurants were overall enjoyable. Our favorites were the Italian restaurant, Vespa, and the sushi/ceviche restaurant, Pescari. The sushi was surprisingly authentic and delicious, and Vespa provided some of the best meals we had during our trip. The steakhouse was also good, not the best. The beach and pools were both VERY enjoyable and well-maintained, we spent plenty of time enjoying the ocean and pool areas. If I had one specific criticism, it would be the buffet. The food itself was not bad, but the buffet was very much smaller than expected and did not offer as much variety as some other all-inclusive resorts we have visited. Guests who are picky eaters may struggle especially at breakfast. Additionally, another area that could use some improvement is the daytime pool entertainment. At times it felt repetitive (the music) or a bit overwhelming, and we would have enjoyed a more balanced mix of BETTER activities and relaxation. That said, the overall atmosphere around the resort was still fun, relaxing, and exactly what we were looking for. Overall, Royalton Chic met our expectations and gave our family a wonderful vacation. While there are certain areas that can be made better, what truly sets this resort apart is its people. The genuine kindness, hospitality, and hard work of the staff made our stay feel special from beginning to end. Thank you AGAIN to Esteban, Luis Miguel, Felix Ramirez, Rosa Damiron, Pedro Carlos, and the entire Royalton Chic team for making us feel so welcome. We left with great memories, wonderful experiences, and we would happily recommend this resort.

Tye Thompson2/5 · 2026-07

I stayed at this resort from (Currently here) July 15 through July 21 and wanted to share my honest feedback about my experience. In my view, this is a lower-tier, budget-friendly resort that feels somewhat dated compared to other properties I have visited. Unfortunately, I was not aware of this before arriving. While I have enjoyed my time in the Dominican Republic and would certainly return to the country, I would choose a different resort for my next visit. The staff has been outstanding and is one of the resort's greatest strengths. Everyone I have encountered has been friendly, professional, and helpful. However, the food has been a major disappointment. Most meals have been served cold or barely warm, whether in the restaurants or through room service. Additionally, room service regularly takes over an hour to arrive. In fact, the best meal I have had during my stay was at a local restaurant off the resort. The food was fresh, hot, flavorful, and far exceeded anything I experienced on the property. The resort also lacks many of the amenities, features, and overall experience that I have come to expect from other resorts. That said, the pools, beaches, and cleanliness of the property are excellent and very well maintained. I am currently still at the resort and, to be honest, I am looking forward to my departure on Tuesday. I hope this feedback is taken constructively and helps improve the experience for future guests.

Bri R4/5 · 2026-07

My "framily" had an awesome time at Royalton Chic (July 3–8). The resort itself needs a little love, but the incredible staff completely saved the trip and made my first time in the DR unforgettable. The Good Stuff- Amazing Staff: Everyone treated us like family. Big thanks to Wilkin for helping me change rooms, and being so kind. Nathan for being the best buffet server, and Renol for hooking us up with spa deals! Food & Fun: Loved the restaurant options, especially Munchies and Insomnia coffee shop. The nightly 9 PM shows, foam party, and on-site club were a blast. Safety: Super secure grounds, so we felt completely safe walking around at night. The Not-So-Good Alarms: Fire alarms went off the first three nights, which ruined our sleep after traveling. Construction: Had to switch rooms due to loud construction noise and heavy paint smells. Pool Hours: The pool and swim-up bar close too early, especially for an adults-only resort. Overall, the property has some flaws, but the staff and being with friends made the trip!

Radu Donca5/5 · 2026-07

This is a genuine unbiased 5 star review of a couple who stayed at Royalton CHIC for 10 nights in June 2026. First of all, this hotel is mainly for people who are there to have fun and for the "open-minded" people. If you are looking for a quiet, very luxurious hotel where everything is perfect, then this is not your kind of hotel. The hotel itself is well located on the beach and overall we were satisfied with the conditions and service provided. We were accommodated in a standard room, nothing luxurious, and it was as expected as we don't really stay in that room unless to sleep. Food at the Elements restaurant is good and even if sometimes repetitive, there is always something to cover your tastes. We loved the fresh fruits variety. Carolina at Insomnia is serving the best cafe and "helado" and she is very attentive to details. Drinks are amazing and the personnel are doing all their best to satisfy all your needs. Special thanks to Paredes, Severa, Gustavo, Louis and Pedro as they are all doing an amazing job. "Gracias" guys! Entertainment is on a different level!!! We travelled to all continents and stayed on all kind of all inclusive hotels and the entertainment here is THE BEST considering the limited conditions they have. We met Juan Carlos first then Mr Chely and they are professionals in all their yoga, aqua gym, aqua bike and Zumba classes that we attended. Antonio and Colin along with the Angels team are keeping the guests entertained everyday.(Juego loco by the pool is fun :)) ) Foam party is amazing every Wednesday and Saturday. We would like to mention also Ramon, Roman and Abraham from your Dimond Club as great employees. The only aspect we did not like was the fact that during our stay I celebrated my birthday and I was expecting something special for that special day, however nothing happened. First, I sent an email to the hotel with a month in advance and no reply, then during our stay at the hotel, we spoke with an employee called Alejandro(some supervisor) who initially seemed to care and he even took our details to make sure I will get a surprise on the day (He even promised to book a dinner at Vespa for us to celebrate). He obviously lied to us and avoided us later to not bring up the important subject. Such a shame! Overall Royalton CHIC is a hotel that meets the standards and it is definitely a value for money invested. Thank you Mr. Ivan for the constructive conversation we had at the end of our dinner! We hope the sargasso matter will be resolved.

Tripleplay301/5 · 2026-07

Disappointing Stay at Royalton Punta Cana This was my second terrible experience with the Royalton brand—the first being a few years ago at Royalton Saint Lucia where there was actually theft. Both properties suffer from severe lack of staff training and a run-down aesthetic. To top it off, the resort frequently smelled like sewage. Check-In & Accommodations Horrible Check-In-Despite a nearly empty lobby, the wait was ridiculously long. My sister was unwell, but staff repeatedly pushed back our check-in time until management finally stepped in to "miraculously" find a room however THEN The room was not up to par. There were orange stains on the comforter, a filthy bed frame, a disgusting coffee pot, and old, hardened sugar/creamer packets. The shower and toilet were dirty enough that we had to sanitize the room ourselves. The room phone only worked on speakerphone and was missing all instructional stickers for room service or the mini-bar. Dining & App Failures * We weren't told at check-in that reservations were mandatory for almost every restaurant. By day two, everything was booked for the weekend. Despite the reservation-only policy, the restaurants frequently sat practically empty. Staff refused to accommodate us even when tons of tables were visible. Terrible Food Quality: The breakfast buffet was the worst I’ve ever had. Because we couldn't get reservations, we were forced to order room service, which had a severely limited, disgusting menu (you couldn't even order a side of fries). The resort app was completely useless and wouldn't even allow us to order breakfast. Service & Atmosphere Rude Staff: Restaurant staff had terrible attitudes. Bartenders at the main pool bar completely ignored walking guests to slowly cater to a few people inside the pool, despite having five bartenders on duty. The overall vibe was depressing; guests in the lobby consistently looked miserable. No Nightlife: For an all-inclusive, adults-only resort, closing everything down at 10:00 PM makes absolutely no sense. Adults on vacation shouldn't be forced to go to sleep or eat terrible room service that early. I will never stay at a Royalton property again!!!!!!!