Grand Sirenis Riviera Maya Resort & Spa

Yana Martynova5/5 · 2026-08

This hotel was amazing with entertainment and programs. Clearly stated activities everyday with a variety of different parties throughout the week. The service here was exceptional.there is a concierge in every building and our concierge Nairobi made our stay super special and easy. She made sure to inform us on every activity we had included in our stay and handled our restaurant reservations super quickly. During our trip we got engaged and she went out of her way to make it extremely special for us and very memorable. The concierge are extremely friendly and responsible. Thank you Nairobi !!

Antonio Covalles1/5 · 2026-08

Vine con mi familia de vacaciones justo en fechas para festejar mi cumpleaños y ha sido problema tras problema . A nuestra llegada comentamos eso en recepción , no buscábamos nada especial , quizá solo las mañanitas o algo así en las cenas en la que reservas. Pero aquí no hay ningún detalle de eso, por lo que no lo recomiendo si quieren festejar alguna fecha especial, aquí eso les vale. Adicional, nuestra habitación tenía un sofá cama en muy mal estado , mismo que informamos por más de 3 días y nunca lo cambiaron. En una ocasión que nos acercamos al concierge, para expresar esta queja , su respuesta fue “ por eso les estamos ofreciendo que vayan a la platica y se hagan clientes vip para que puedan acceder a mejores servicios “ esa fue su respuesta !! El personal no está para nada capacitado para resolver problemas y mucho menos para dar un buen servicio . Además tienen problemas de seguridad, nos robaron pertenencias en el lobby en menos de 3 min que tuvimos que ir al baño . Y la respuesta de la gente de recepción fue “no vimos nada”, tienes que llenar miles de papeles para que puedan llamar a seguridad y hacer algo. No recomiendo en absoluto este lugar , no es la primera vez que venimos, pero justo desde ahora para nada lo consideraremos. Tendrá buena comida y bonitas instalaciones , pero si no tienen un buen servicio ni buena hospitalidad , para que vienes . Solo ponen atención a los extranjeros. Gran decepción .

Ryan Cassidy5/5 · 2026-06

Came here for a week on our honeymoon! Our suite was absolutely enormous and was cleaned quickly, efficiently and the in room mini bar was topped up daily. Food in the buffets were fantastic everyday and consistently great all the time. The pool and pool bar were never too busy and there was always places to lie in the sun and there was always enough staff behind the swim up bar. Beach was closed due to excess seaweed but we knew this was a potential issue but it didn't really put us off from visiting the beach bar/restaurant. Our concierge (Diego Building 20) was fantastic and was always polite and willing to help us with our enquiries. Our only complaint was the all the A La Carte restaurants were fully booked before we ever checked in. (We did manage to get into 1 of the 7 or so available). It was a truly amazing hotel and its one of the few hotels we've gone to where we would actually want to go back to and have recommended this hotel to family, friends and work colleagues.

Mehdi Bellouk1/5 · 2026-10

First night, my husband arrived to a room with no AC, between 30–33°C humidity in the room. He called reception and went to the front desk. Three persons told him it was an issue with the whole hotel, so he slept in those conditions. It was supposed to be fixed the next day, but it was not. Arrived the second day, and it is hotter inside the room than outside. We called the front desk. One said it was already fixed; the second said it would be a few hours. When we came back from dinner, the AC was still not working. We went to the front desk again and complained. They offered another room just for the night, and we agreed. We went to the first room, but the AC was also not working. We went again to the front desk, and they assigned us a second room. By that time, it was midnight. We moved to the second room for one night. The next day, the AC was finally working in our room (1138). Yesterday (September 25), we went to the room at 5 p.m., and the temperature was again 28°C. We called the front desk, and the concierge. Everyone said it should be fixed soon, so we waited. We finally left the room at 7:30 p.m., and it wasn't fixed. We came back at 10 p.m., and maintenance staff was arriving. While they were fixing the AC, the whole electricity in the room stopped. The maintenance crew told us to go to the front desk to switch rooms because they didn't know what had happened. We got to the front desk, and he called maintenance. He called a supervisor. After 10 minutes, he told us to go back and pack all our stuff (in the dark) and call him, even though the phone was not working, when we were ready to leave. We packed our belongings and called him 10 minutes later from our friends' room. Then we waited for hours before we got a key from a random worker. We were given a room one flight of stairs below us, with a double bed instead of a king bed. We are here for 6–7 nights, and half of them were spent moving rooms or dealing with intense heat. ADD to that: My husband tried to make reservations for the restaurants on the first night for the whole week. The waiter said he could not. He went every day to get told that the restaurants were already fully booked for the whole week, every time. Yesterday, one worker asked us why we didn't reserve for the whole week on the first night. In general, this was a very disappointing experience, and we haven't even talked about the quality of service we received at the buffet and the disappointing level of cleanliness in the rooms (stained bed sheets, hair in the bathroom and shower, etc.).

J LM2/5 · 2026-09

I was not gonna do a review about our stay here but since my husband's review did not show up here for some reason, I guess I would share our experience here in GS. For reference, we came here on a slower season --August 27-Sept 3,2026.We are a family of 3, with a 4yo toddler. -ROOMS: it was nice, this was the nicest room we've been compared to the other ones we have visited in the past few years. The only thing is the A/C wasn't that great, esp during night time, it was hard to fall asleep, it was hot and humid. -BUFFET/ALA CARTES: The food in the buffet was good, cleanest buffet compared to the ither resorts we tried. Funny enough, the food in the buffet was better than the ala carte restos. But the adults only one CARNAL, my hubby said it was great! -LOCATION: It was a huge resort, hard to navigate when you have a stroller w you, there's maps,but it's numbered and just challenging to understand. We only found the Aura pool on our 4th day. STAFF: some are nice, some arent. Some were rude to my husband. Idk if it's bc of our skin colour. It seemed to be like that. As per observations, they treat the British guests better. Staff aren't as accomodating. They are also focused on selling, they stopped us many times just to sell and invite us to that breakfast event. Up to our last full day! BEACH/POOL/ENTERTAINMENT: Beach was dead, half of the area was clean, but there's no events on the beach side, which was a bummer. The Breeze bar was nice and the bartender. They couldve set up an event there, to make it lively, to make up for the sargassum issue. But I guess, they are short staff and resort chose to cut the number of staff. POOL area was okay, only 1 host per activity and just not lively. Also the coatis and raccoons were uncontrollable,its bc people feed them and they are used to it. They're savages, they would force open your bag when it's unattended. The night shows was just okay, the theatre lounge seats has bird dirt,stains. Even my toddler did not want to sit on it. Overall, it was okay. Not the greatest experience. We thought it would be better since it's not the cheapest resort. But it made us not wanting to go back.

Jessica Griffiths5/5 · 2026-09

Great resort. Had a few hiccups but most were fixed promptly. Just a few mentions because they deserve it:- Concierge - we had a few amazing concierges, but Joseph, you went above and beyond. Thank you so much for your amazing service. Kids club - Andrea, Astrid, Litsy - you are the most amazing team. My kids wanted to come every single day. You girls made it so special for them, I’m forever grateful. Sweet and Salt - Enrique you make the best chocolate martinis! We visited almost every night before dinner and we loved the atmosphere and the service.