Sensira Resort Spa Riviera Maya (Puerto Morelos)

Ivan Gozhev4/5 · 2026-08

It's a perfect hotel! We stayed here with two kids 8 and 5, and there's lots of fun for them - calm see, pools fit for kids and also pool slides. There is good variety of food. It gets pretty busy over the weekend. Still I would like to thank the personnel, that is highly professional and dedicated. I would also single out the guys at the kids attractions and the pool activities bringing a lot of hapiness to all of us. Personally, being a fan of cocktails I would appreciate Diego and Rupert at the bar who were especially helpful.

Francisco Mena5/5 · 2026-07

Reserve este hotel por una publicación en instagram, siendo una incógnita y no tener ninguna recomendación y sin esperar nada fantástico, y desde que llegamos nos llevamos una muy grata sorpresa, el hotel limpio, la gente muy amable, la comida y bebida bastante decente sin ser espectacular, las albercas siempre limpias, en general todos los meseros y el staff muy amables, las habitaciones impecables, room service rápido y muy buen trato hacia mis niños; y las que hicieron posible cualquier petición de mi familia fueron Gabriela Sandy y Lupita, muchas felicidades por su gran trabajo y dedicación; también una felicitación a Fidel del restaurante de carnes! En general nos llevamos una excelente sorpresa y sin duda volveremos.

Pablo Castherr5/5 · 2026-07

Muy buen hotel familiar, literal todo está cerquita y puedes disfrutar de tus seres queridos porque no te pierdes como en otros hoteles donde vas a un viaje familiar y nunca se ven. La comida pues considerando el precio satisface, no esperes super lujos en alimentos pero la atención si es buena. Había poco personal por temas de baja ocupación así que era un poco tardado pero entendible. La experiencia en general muy bien, me gustó y si volvería. Los sobrinos y niños los más felices, los atendien de lujo ellos son los protagonistas en este hotel.

Thelma Diaz4/5 · 2026-06

Un lugar exquisito para descansar, es muy bonito para tomar muchas fotos, se encuentra en puerto Morelos, se agradece la barrera de coral y el esfuerzo que se hace para la limpieza del sargazo, también cuenta con un excelente servicio por parte de los trabajadores, pero literalmente es para descansar ya que después de las 11 de la noche no tiene servicio ni de comida ni de bebidas, a menos que se ocupe el roomservice, en algunas categorías de hospedaje tiene costo de $200 pesos mn. La entrada para realizar el check in es a las 3 de la tarde, si quieres llegar más temprano, tiene costo. El check out es a las 12, sin embargo puedes hacer uso de las instalaciones hasta las 2pm. Un contra más es que no se encuentra abierto el buffet, el desayuno y lunch es a la carta, por lo que demoran un poco más de lo habitual los alimentos, y al ser un hotel 4 💎 no cuentan con whisky etiqueta negra en los bares...para tomar en cuenta. Cabe mencionar que si cuenta con unas bellas instalaciones.

Nadia Yashaev5/5 · 2026-05

Great resort with wonderful staff, good food, outstanding service, and an incredible entertainment team. We traveled with two kids, and they absolutely loved it. There were plenty of activities for families, including games, dancing, karaoke nights, shows, video games, mini golf, and so much more to keep everyone entertained throughout the stay. The check-in process was also very easy and smooth thanks to Cindy. She was able to get me the room I wanted and made the entire process stress-free and welcoming. The rooms could use a little updating, especially the AC, but everything was very clean, and the beds and pillows were extremely comfortable. We also really enjoyed the tea house for snacks and drinks. They served delicious coffee, a variety of frappes, sandwiches, fresh fruit, and sweets. The food by the pool was also excellent, and the staff there — especially Sam and the other gentlemen whose names I unfortunately didn’t catch — were amazing. They truly went above and beyond to make sure we were always happy with our food and drinks while relaxing by the pool and beach. The girls at the kids club were also wonderful with my children. The only suggestion I would make is to add a few more activities to make the kids even more excited about spending time there. A big shoutout to the amazing entertainment team and kids club staff: Erick Gerardo Milke Angye Ronaldo/Alberto Etianne Alekey Alejandra Samy Alicia Marines Daniela Josefin Amairany I highly recommend this resort — this was actually my third stay here, and we had another wonderful experience!

Raman Rai1/5 · 2026-05

I agree with many of the negative reviews. Unfortunately, our experience at Sensira Resort & Spa Riviera Maya was consistently disappointing from start to finish. The first thing you notice upon arrival is a strong, unpleasant odor coming from sargassum on the beach. We’ve stayed at other resorts with seaweed issues before, but nothing nearly this overwhelming. We traveled as a group of 9 (6 adults and 3 children, ages 6–10), and problems started immediately. Check-in service was slow and disorganized. The lineups for dining especially at the main restaurant were long and poorly managed. When we raised concerns, the situation escalated unnecessarily, with a manager even threatening to remove my husband from the resort, which was completely unacceptable. Staff turnover also appears to be a serious issue, which became clear after speaking with employees. This likely explains the inconsistent service we experienced throughout our stay. The reservation system for specialty restaurants (steakhouse, Italian, Mexican) is misleading. The app allowed us to book for 9 people, yet the restaurants refused to seat us together. This lack of coordination made group dining frustrating and inconvenient. NOTE: the mechanical bull was out of commission Pool and beach chair management is another major problem. Guests reserve chairs as early as 5 a.m., yet many go unused for hours. Meanwhile, others are left without seating. This is something the resort needs to address. On top of that, clean towels are difficult to access, you may have to wait up to an hour, which is unacceptable at a resort of this level. There were a few bright spots: Isabel, the lifeguard, was incredibly kind and attentive; Gustavo, who had just started, showed impressive dedication and work ethic; and “Gary,” the entertainer, brought great energy and humor. These individuals stood out, but unfortunately, they were the exception rather than the norm. We also noticed that service seemed more focused on local guests, while English-speaking visitors received less attention. Overall, this was not a positive experience. We would not return and would strongly advise families to consider other options. *The photo of the email address was provided by the manager for us to submit a complaint"