Hotel Ibis Kuala Lumpur City Centre

JIa Yee Lee5/5 · 2026-08

Amazing service and truly kind staff! I had some car trouble and needed a jump start before heading back to Kuantan. The nice hotel staffs kindly came out with the hotel vehicle and helped me without hesitation. He even said he felt sorry seeing a girl dealing with the problem alone, so he just had to come and help. 🥹🤩 thank you the great staffs. I’m truly grateful for their kindness and willingness to go the extra mile. Thanks to him and the two beautiful staffs, I was able to get back to Kuantan safely. Thank you so much, IBIS! Your staff really made my day. ❤️ Highly recommended

million wonder5/5 · 2026-06

I would like to sincerely thank Lynn from Ibis KLCC for her exceptional service and hospitality. Before my arrival, Lynn took the initiative to check room availability and helped secure the room preference that I requested. She was also kind enough to arrange an early check-in when a room became available, which made my stay much more comfortable and convenient. What impressed me most was her responsiveness, professionalism, and genuine willingness to help. Small gestures like these make a big difference to a guest's experience and show a high level of customer care. Lynn is a valuable asset to the hotel, and I truly appreciate her dedication and effort. Because of the excellent service provided by Lynn, I would gladly choose Ibis KLCC again in the future. Thank you, Lynn, for making my stay a memorable one.

Veron Wee5/5 · 2026-06

It was a wonderful stay. We went as a group and when my friend had a room where the bed was uncomfortable as it sank as she slept, they immediately changed the next day though we only stayed 2 nights. Location was great and pick up by Muthu and his colleague to and from the bus station though we arrive late was a great service. Muthu is really a very nice guy. Though he alighted us at the bus station upon our departure and it was raining, he still texted me and checked if we got into the bus safely back to spore. Thank you Ibis for such wonderful staff and service

Natthaphon P.1/5 · 2026-09

One of the worst ibis experiences I have ever had I have stayed at hotels in many countries around the world, and this was genuinely one of the most disappointing hotel experiences I have encountered, especially from a property operating under the Accor group. I arrived and completed my check-in at the proper check-in time. However, even after completing the check-in process, the hotel was still unable to provide me with my key card and I had to wait for almost one additional hour before I was allowed into the room. After waiting that long, I expected at the very least to receive a clean and properly prepared room. Instead, I walked into a room that looked as though it had not been properly inspected or prepared for a new guest. There was rubbish left in the bin, hair and cleanliness issues, improperly arranged bedding, and a towel left around the washbasin in a condition that certainly did not look like a freshly serviced room. Several aspects of the room appeared unfinished and unchecked before it was handed over to me. There was also no bottled drinking water prepared in the room. I understand that the hotel provides drinking water through the tap system, but this does not change the larger issue: the room should have been fully checked and properly prepared before being released to a paying guest. I paid almost USD 90 per night, and what I received was nowhere near reasonable value for that price. The most unacceptable part, however, was the way the complaint was handled. I reported the issue through Trip.com, and the response I received was essentially that although I checked in at the correct time, the hotel could not verify whether the condition of the room existed before I entered, because it could potentially have been caused by the guest. That response is absurd. Why would any guest deliberately put rubbish in their own room, mess up the bedding, leave towels around the bathroom, make the room look unclean, photograph everything, and then waste their own holiday complaining about it? Instead of reviewing the housekeeping and room-inspection process, the burden was effectively placed on the guest to prove that the hotel had handed over the room in that condition. That is not acceptable customer service, and it is certainly not what I expect from an international hotel group. The issue is also not simply whether I “checked in on time.” The fact is that I completed check-in, was made to wait almost another hour for access to my room, and then received a room that was still not properly prepared. I am not interested in receiving a generic apology from the hotel. An apology does not change what happened. What this property needs is a serious review of its housekeeping standards, room inspection procedures, and the way guest complaints are handled. I have stayed in hotels around the world and have rarely encountered a situation like this. For this stay, I absolutely do not feel that the experience justified the price I paid, and based on what happened, I cannot recommend this hotel.

Filippo Dalle Vacche3/5 · 2026-08

Posizione ottima.10/15 min dalle petronas tower. Colazione molto varia e tutto sommato anche buona. Camere di giusta dimensione. Piscina carina ma piccola per la grandezza della struttura e sopratutto non ci sono lettini. Il servizio pessimo, alle 15.30 la camera ancora non era pulita, abbiamo chiesto che venga pulita entro le 18 in quanto saremmo tornati in hotel per quell’ora ma sono venuti solamente alle 19 (ovviamente non gli abbiamo fatto pulire nulla) il giorno dopo l’hanno pulita ma non hanno cambiato gli asciugamani. Inoltre già dal nostro arrivo il bagno e sopratutto la porta del bagno presentava macchie di muffa, servizio e pulizia veramente da rivedere!!

E2/5 · 2026-08

・Wi-Fiがとにかくダメ。YouTubeは360p画質でも動かない(笑)おそらく宿泊客全員が同一のSSID(パスワード無し)に接続しているので非常に重い。セキュリティ面も心配。 ・部屋のテレビはケーブルが抜けているのか全く映らない。冷蔵庫は効きが弱い。 ・タオル類はペラペラでしょぼい。シーツはちょくちょく染みがあるものが回ってくる。 ・他の宿泊客が廊下で喋ってると丸聞こえ。中華系の客が多いのでうるさい時とにかくうるさい。各部屋の玄関ドアが重く、オイル挿しも甘いため、開け締め音が非常に響く。 ・ルームクリーニングは9〜21時の間で各部屋を回っているため、夕方になって戻ってきても終わってないことがある。 設備やサービス面はいまひとつですが、部屋自体はとても広く清潔感があります。ホテル入口すぐのカフェで売られているチーズケーキは濃厚で美味しかったですし、カップ麺やお菓子なども少しですが置いてあります。 また、道路向かいのコンビニは24時間営業で品揃えも良く便利です。歩いて数分でツインタワーに行けるほどの市街地なのに、外からの防音はしっかりされていて夜は静かに過ごせます。 ホテルは寝るだけと割り切れる人向けです。 ｰｰｰｰｰｰｰｰｰｰ 【追記】 支配人様、ご返信ありがとうございます。 しかしながら、私たちの滞在日時・滞在期間を知る術なく、「私たちの滞在中にちょうどWi-Fiに不調があった」とどうして言い切れるのでしょうか？ また、私たちの滞在はたった数日ではありません。その間ずっと不調だったのに、「もう解決しました」とははたして本当の話でしょうか？ 真相は今後の宿泊者のみぞ知る😉