Four Points by Sheraton Bali

Anjana G5/5 · 2026-07

The staff here are exceptional. Karsana, Arta, Ary, Dwika and Yoga at the restaurant and Faza and Surya at reception went above and beyond to make us feel as if we were at home. Our kids, Nikita and Ari were welcomed with beautiful teddy pancakes on our first day and sent home with delicious ice cream on our last day. We are teh tarik fans and Karsana ensured that even though it wasnt served on the menu, they learned how to make it just for us. Please try the "Nirmala" if you are a rum cocktail fan. It was amazing! Arta has a wealth of knowledge about local arrack and his service was exceptional! The breakfast buffet is an absolute winner over here- so many options to choose from. Pool, Kids club and rooms were all very clean. We wish the staff here all the very best and hope to see them again on our next trip to Bali.

Lucie Krestova5/5 · 2024-05

Tento hotel mohu jen doporučit, kdyby bylo 10 * dám i těch 10, všichni velice milý, každý den úklid na pokojích, vše doplněno. Krásně se o nás starali, vše bylo naprosto perfektní. 😊

Sanvithi Abhilash2/5 · 2026-08

The hotel staff were very polite and the service was excellent. The restaurant was also good. The rooms were not that great and did not meet the standards of a Sheraton. The linens are in desperate need of replacement, they are all stained and have a weird smell. In addition to that we were not given our room till way past our check-in time despite making a reservation months in advance

Elspeth Campbell4/5 · 2026-08

Good location, excellent service. We chose hotel based on its large lagoon style pool but in the 5 days we were there we never used it as it was too cold and no one else used it either. There is another rooftop pool but this was also too cold. For this reason we would not stay here again as a warm pool is very important to us. The covers on the pool chairs and loungers at the rooftop pool were extremely worn and stained and should be replaced. The bedroom towels were also poor quality and in need of replacement. Happy hour and food were good. On returning to our rooms, there was often a lingering sewage/blocked pipes smell. The room balcony was disappointing as only could fit one person unless you take a ground floor, poolside room in which case you can accommodate two people outside. These rooms are also the most expensive. As frequent travellers and Gold members with Marriott Bonvoy (previously Titanium level) I would not stay here again.

wknd escape5/5 · 2026-07

I first discovered this hotel through a TikTok influencer who mentioned the beautiful swimming pool, kids' playground, and a complimentary ice cream or iced chocolate served at the lobby upon arrival. Since it looked like a great place for families, I decided to book a 2-night stay with my wife and daughter. Upon arrival, we were welcomed by Wulan at the Front Office. The check-in process was smooth, and we were assigned Room 367. She also arranged for someone to assist with our luggage. However, I was a little surprised that we did not receive any welcome drink, ice cream, or iced chocolate as mentioned in the TikTok video. For a hotel of this category, I expected some kind of welcome refreshment. The room itself was comfortable and met our expectations. On our first afternoon, we went swimming with our daughter at the G Floor pool. I asked a staff member, who I believe was a trainee, where I could get pool towels. She said she didn't know but told me she would come back with towels for us. Unfortunately, we waited for around 30 minutes and she never returned. In the end, we went back to our room. Later that evening, we ordered room service for dinner, and the food was very good. The next morning, we had breakfast at 7:00 AM. The food and beverages were excellent, with plenty of choices considering the room rate. More importantly, the restaurant team was attentive, friendly, and paid great attention to detail. Without a doubt, the restaurant team was the highlight of our stay. A special thank you to Joe, Arianta, and Ary. Ary made our daughter very happy with a simple balloon, which was a small gesture but meant a lot. Joe and Arianta greeted us by name, making us feel genuinely welcomed. After breakfast, I asked a maintenance staff member why we couldn't find the local TV channel RCTI. He simply informed us that it was not available. Later, we visited the kids' playground. Dion, who was in charge, was kind and helpful. My daughter had a wonderful time. I only feel that a little more energy and interaction with the children would make the experience even better. On our second morning at breakfast, we received a lovely surprise from Vanesha from the kitchen team—a special pancake with ice cream because it was our checkout day. It was such a thoughtful gesture, and it created a memorable ending to our stay. The biggest highlight of our experience was meeting Mr. Parta, the Front Office Manager. He took the time to ask about our stay and genuinely listened to all of our feedback and concerns. His hospitality was exceptional. He offered us a late checkout until 4:00 PM, asked if there was anything else he could assist with, and even helped arrange valet service for our car upon departure. His professionalism and genuine care completely changed our overall impression of the hotel. I understand that no hotel is perfect, and my intention is not to criticize but to share honest feedback that may help the team improve and become even more consistent. What impressed me most was the hospitality shown by the restaurant team and Mr. Parta. They truly know how to make guests feel welcome and valued, and they have a significant impact on the overall guest experience. Because of them, my overall rating changed from what would have been 3 stars to a full 5-star experience. I would personally like to recognize the following team members: Joe and Arianta for their warm leadership and attentive service.Ary for the thoughtful balloon that made our daughter smile.Vanesha for the wonderful breakfast surprise on our last morning.And especially Mr. Parta, the true star of our stay, for his outstanding hospitality and guest care. The front office team handled our check-out concerns perfectly. The supervisor, Amanda, was incredibly warm and even treated my daughter to ice cream. We felt genuinely valued and loved the excellent customer care! Thank you to the entire team. We truly appreciate your kindness and dedication, and we will definitely come back again in the future. Well done, everyone!

Lina5/5 · 2026-07

It was the first time we stayed in this hotel for family vacation and everything was wonderful. The most important thing I found was the hospitality. When we had breakfast, all staffs were so friendly and helpfull, esp. Mr Patra. The great breakfast, strategic location, complete facilities, and exceptional hospitality. We would definitely come back soon.