Hotel The Apurva Kempinski Bali

gabribkk4/5 · 2026-07

The Apurva Kempinski Bali is undeniably a visual masterpiece, but during our 6-night stay, the service and food quality fell short of what you expect from a luxury 5-star property. The Good -Stunning Design & Lobby: Impressive cliffside architecture and grand entrance. -Great Pools & Beach: Expansive main pools, a fun kids' pool with slides, and a clean, well-maintained beach. -Spacious Rooms: Rooms are generous in size and comfortable. The Bad -Lackluster Check-In: We had to request welcome drinks and towels ourselves. Worse, the damp towels had that stale smell of laundry left in a washing machine too long. -Inconsistent Housekeeping: Turn-down service was simply forgotten on two separate nights. -Fully Booked Activities: Workshops at Asha (arts/handicraft) were completely booked out 5 days in advance. -Crowded Breakfast: Had to wait for a table almost every morning. The food quality felt more like a standard 4-star buffet. -Overpriced, mediocre Food: Dining at other outlets like Pala Rooftop and Reef Beach Club was mediocre at best, despite fine-dining price tags. -Lacks Atmosphere: For such a sprawling resort, it somehow felt a bit lifeless and boring in the evenings. Verdict Visually stunning with great pool facilities, but uninspired dining and service slips keep it from feeling like a true 5-star experience.

Gagandeep Singh5/5 · 2026-07

An exceptional, lifetime experience—faultless hospitality from start to finish! Our stay at The Apurva Kempinski Villa 7117 was nothing short of remarkable. From the moment we checked in until the second we left, every small aspect of our stay was looked after with the utmost care, delivering an unmatched family getaway. What touched us the most, and what we are particularly grateful for, was how beautifully the staff looked after my elderly parents. The level of respect, genuine care, and attentiveness shown to them ensured they were entirely comfortable, making our family trip completely seamless and incredibly special. Each and every staff member went completely out of their way to make this a lifetime experience for us. No matter where we were—at villa check-in lounge, dining in the restaurants, passing by in the corridors, riding the buggies, or just walking through the magnificent gardens—everyone greeted us with a genuine, warm smile. A truly special shout-out must go to Bayu at the Villa Lounge, who looked after us so wonderfully throughout our entire stay. He went completely out of his way every single time, and his incredible team was always on standby to seamlessly elevate our experience from good to great. The dining was absolutely delicious across all venues, and the entire resort environment felt incredibly safe, secure, and family-friendly. There was always plenty to do right inside the resort grounds to keep everyone happy. Every single dollar spent here was well worth it for the unforgettable memories we are walking away with. Thank you to this incredible team for your world-class hospitality—you are unmatched!

Lucia Mitura5/5 · 2026-02

This hotel is the definition of luxury with the touch of traditional Balinese culture. The hotel is very clean and modern filled with staff that is so nice and sweet that they make your day. The restaurant Koral had an amazing tasting menu and an aquarium filled with different kinds of fish that cannot be simply forgotten. In the restaurant Palo I definitely recommend to book a reservation on the roof as the view overlooked the ocean and the whole resort. The Malaysian and Indian tasting menus were both full of flavours that were breathtaking. If you want to try hot-pot, the Chinese restaurant is a great choice. Personally, this was the best meal I had in the hotel. so I greatly recommend. There even is a kids club that was great for all age categories and included many fun activities for kids. The checkout was very quick and everyone was glad to help us with our luggage. The employee that assisted us was Atha and he was very helpful and sweet. Overall, I would definitely recommend this hotel if you want to experience real luxury that is combined with great service and meals.

Yasmine Amani5/5 · 2026-07

When a stay at a resort turns into an experience, you know you've made the right choice. Thank you to the entire Kempinski team for your warm hospitality, especially the wonderful staff at the Cliff Lounge. Credit to Ira for uplifting my stay through her kind check ins throughout the day and for going over and above in making sure I was taken care of during the short time I was under the care of the resort. All the staff are truly wonderful. ✨ Apruva Spa: By far the best experience I've had. If you want a absolutely transformative spa experience, book in for a Lulur scrub & Nada Yoga treatment and Sugi will transport you to a different world. Incredibly talented woman ✨ Apruva Kempinski is the priceless jewel in the Nusa Dua crown 👑

Alexandra H.5/5 · 2026-06

The Apurva Kempinski Bali delivered the most extraordinary hotel experience we have ever had anywhere in the world. We stayed in a Hillside Suite, and from the moment we arrived, everything felt magical. The architecture, the sweeping ocean views, and the attention to detail throughout the property create a sense of grandeur that is difficult to put into words. Every morning and evening felt like stepping into a postcard. What truly sets this resort apart is the service. Every interaction—from the front desk and concierge to the restaurant staff, bartenders, housekeeping (thank you Pebi & Bian), driver for our transfer (thank you Esa Karunia) and resort team—was exceptional. The staff consistently anticipated needs before we even had to ask and made us feel genuinely welcomed and valued throughout our stay. The level of hospitality was simply world-class. The dining was equally impressive. Every restaurant and bar we visited delivered phenomenal food, excellent service, and memorable experiences. It is rare to find a resort where every dining venue exceeds expectations, but Apurva managed to do exactly that. The views are unparalleled, the grounds are immaculate, the amenities are luxurious, and the overall experience is one of effortless elegance. The Apurva Kempinski Bali created memories that will stay with us for a lifetime. If you are looking for a truly special, once-in-a-lifetime luxury experience, this is it. We cannot recommend it highly enough and are looking forward to the day we can return.

L W1/5 · 2024-01

Pozoruhodné zklamání. Na jedné straně je hezká architektura a příjemné polštáře, na té druhé, neustálá šikana, arogance a otravnost personálu, která kazí celý zážitek. Platba za ubytování. Na startu vám dají na výběr z různých měn, ale fakturu vystaví v rupiích. Dejte si pozor na depozity peněz. Přijímají dolary, ale vrací rupie s velice špatným kurzem. Přestože provedete depozit peněz na otevření účtu pro útratu, pořád za vámi někdo chodí, že nemáte vložený depozit. Závěrečné vyúčtování. Kempinski nabízí věrnostní program, který nelze využívat, a jedním dechem ještě dodává, že za něj nebere žádnou zodpovědnost. Přesto jej nabízí a klame zákazníky. Věrnostní program nelze použít při prvotní ani závěrečné platbě. Členům klubu slibují vylepšení pokojů, ale tyto výhody nejsou k dispozici. Personál a jeho chování - Personál za vámi pořád chodí a zakazuje vám fotit se svou vlastní rodinou. Stále za vámi chodí personál a mění požadavky na dresscode, např. ostatní hosté jsou v plavkách, ale vám zakazují vstup v kraťasech a tričku. Každé jídlo se ptají na věk dětí, jakoby neměli informaci vázanou u čísla pokoje. Po týdnu je to dost otravné. Při úklidu pokoje vám vyhazují vaše vlastní věci (například tašku plnou nové nakoupené kávy luwak, láhve s pitím i kosmetické přípravky). Když si půjčíte paddleboard, nesmíte s ním na moře. Na úplně prázdné pláži nesmíte běhat. Do moře nesmíte bez vesty. Pokud chcete být na pláži, je lepší jít na pláž vedlejšího hotelu. Úklidy pokoje. Personál do pokoje chodí jak se jim zlíbí a nerespektuje rozložení věcí hosta. Měl jsem věci na stole, kde původně stálá voda. Někdo se rozhodl mé věci shrnout na hromadu a podřel mi powerbanku. Vodu postavil opět na to místo, přitom by se nic nestalo, kdyby ji postavil o pár centimetrů vedle, nebo na jinou odkládací plochu. V tomto duchu je to tak se vším. Kvalita jídla u snídaní je dobrá. Je lepší vstávat brzy, jinak budete čekat fronty. Obědy a večeře. Do restaurací se nelze podívat. Zase problém primárně v přístupu obsluhy a poskytovaných služeb jako celku. Reservace probíhají přes jakési číslo na Whatsappu (což je samo o sobě zarážející), pak se dostavíte, aby vám sdělili, že vaše místo je obsazené a posadí vás jinam. Opět se nesmíte vyfotit. Zarážející je nedostatek toalet v celém areálu. Musíte chodit daleko, abyste nějaké našli. A stojíte fronty. Na koše v areálu moc nenarazíte. Na závěr bych asi řekl, že po celou dobu pobytu probíhala stavba u pláže, takže většinu dne slyšíte bouchání kladiv a řezání.