Hotel Hanoi Le Jardin Hotel & Spa

Adam Hayward5/5 · 2026-02

Super amazing hotel. Wonderful service and delicious food. We used the spa (massage) facilities and it was just brilliant. Staff could not do enough to help and just amazing. Best hotel I’ve stayed in in years. 5 star service Thank you amazing Vietnamese staff. You are amazing

J5/5 · 2026-07

I had a wonderful stay at this hotel. The cleanliness and hygiene were excellent, which made the whole experience feel very comfortable and reassuring. All the staff were super helpful, friendly, and always ready to assist whenever needed. The facilities offered were also very good and added a lot to the overall stay. I truly enjoyed my time here and would definitely come back again.

Sophie Dowrich5/5 · 2026-06

I stayed in June 2026 and it was such a brilliant introduction to Vietnam. The staff are so lovely and welcoming and we were treated with such kindness that I haven’t seen anywhere else. Everywhere was clean and professionally kept and the services were just amazing! Thank you so much

jiji jiji1/5 · 2026-06

朝食も美味しく、滞在中は快適に過ごせていたため、最後の対応が非常に残念でした。 チェックアウト時（AM3時頃）、男性スタッフ2名から「巾着が足りないので返してください」と言われました。最初は何のことか分からず、翻訳機を使って話を聞くと、ホテルの巾着がなくなっているとのことでした。 私はその巾着を見てもいませんし、持ち帰ってもいません。しかしスタッフは「チェックイン時にはあった」と繰り返し、返却や支払いを求めてきました。 私は「バッグの中を確認してもらって構いません」と伝えましたが、最終的に確認もされず、そのまま帰されました。謝罪もありませんでした。 もし写真や記録などの確実な証拠があるなら別ですが、「チェックイン時にはあった」という理由だけで宿泊客を疑い、犯人扱いするのは適切な対応とは思えません。 また、早朝便に向かうため急いでいる中で長時間足止めされ、大変不快な思いをしました。飛行機に間に合わなかった場合、どうするつもりだったのでしょうか。 朝食や施設には満足していただけに、この件でホテル全体の印象が大きく損なわれてしまいました。

Raghu Shet5/5 · 2026-06

“Exceptional Hospitality and Memorable Stay at Hanoi Le Jardin Hotel & Spa” Hanoi Le Jardin Hotel & Spa truly exceeded our expectations and made our stay in Hanoi memorable. From the moment we arrived, the staff greeted us with warmth and genuine friendliness, ensuring that every detail of our visit was taken care of. The buffet breakfast was absolutely delicious, offering a wide variety of fresh and flavorful dishes to start the day. What impressed us most was the thoughtful hospitality—when we had to check out early to catch a 7 AM flight, the hotel kindly packed breakfast for us, a gesture that perfectly reflects their commitment to guest comfort. The hotel itself is beautifully designed, with a welcoming lobby and a charming café attached, making it a pleasant spot to relax. The spa services were excellent, providing a soothing retreat after a day of exploring the city. Its location is ideal, surrounded by numerous restaurants and shopping options, allowing us to enjoy Hanoi’s vibrant atmosphere right at our doorstep. One of the highlights was the hotel’s restaurant on the 12th floor, which not only serves breakfast but also offers a delightful dinner experience with truly delicious food and a cozy ambiance. Overall, we were extremely satisfied with our stay—the combination of great facilities, prime location, and exceptional hospitality made it unforgettable. We would definitely choose Hanoi Le Jardin Hotel & Spa again in the future and wholeheartedly recommend it to friends and family visiting Hanoi. Thank you to Joy from the Front Desk for helping us with any of our requests during our stay.

ねこ5/5 · 2026-05

どのスタッフさんもとても丁寧に対応してくれます。 ホテル到着時にフロントオフィスマネージャーのAnhさんがとても丁寧にホテルの説明等をしてくれました。おすすめのお店も教えてもらえて美味しいお店でご飯を食べることもできました。 部屋もとても綺麗で、毎日の部屋のクリーニングも綺麗にしてくれます。 また朝食会場で日本語で対応してくださった Danielさんもありがとございました！ 朝食のオムレツがとても美味しかったです♪