JOIA Rose Hall by Iberostar

Davina Williams5/5 · 2026-05

This trip was for our 25th anniversary, so we decided to splurge a little. We had an ocean view suite with butler service. I can’t say enough about the service! Our butler’s (Berris, Christopher, Omar & Devon) were absolutely the best!!! We never had to figure anything out. They were always there to assist us in anyway. They were so professional, friendly, knowledgeable and so much more! On our anniversary Omar (our afternoon butler) escorted us to our private dinner on the beach. He decorated our table, took some amazing pictures of us and decorated our room!!! Because of their service and the rest of the staff we will be back next year and hopefully can book the same room location with the same butler’s 💕. I highly recommend Montego Bay Jamaica JOIA Rose Hall by Iberostar. I want to say the professional greetings and service from our concierge’s Suttonie, Crystal & Tanya when we arrived was exceptional. These ladies if you ever visit this hotel they will make you stay even more enjoyable. Until we meet again ONE LOVE!!

Myotte Cesar1/5 · 2026-05

I stayed at Jiao Iberostar for a week to celebrate my sister's birthday during our first trip to Jamaica. The location itself is beautiful .The pools, beach, and variety of activities on the resort kept us entertained throughout the stay. Unfortunately, the biggest issue was the staff, especially some of the female staff members. We experienced rude behavior and felt racially profiled during our stay. It was very noticeable that white guests were treated with more respect, received quicker service, and were given far more attention than we were. What made this even more disappointing is that I have previously stayed at Iberostar in Mexico, where the experience was absolutely breathtaking. The staff there treated us like queens everyone was friendly, kind, welcoming, and always willing to go above and beyond. Because of that experience, I expected the same level of hospitality in Jamaica, which is why I chose this resort in the first place. It's truly a shame to feel racially profiled by our own people while trying to enjoy a special family vacation. During checkout, a member of the guest services team asked us to leave a review of the property, and we agreed. She then asked to see my phone so she could show me where to leave the review, but instead she began writing a 5-star review herself. She said, “I want to make sure you review us.” our stay had not been great at all. The experience made me question how many of the 5-star reviews were actually written by staff members rather than guests.

Alix Goff5/5 · 2026-06

Twinkie, Deivy Noel, and Alrick made the rum tasting unforgettable for the birthday girl and the whole group! They mixed humor, great energy, and knowledge perfectly, making the experience both fun and educational. Lots of laughs, great stories, and amazing hospitality from start to finish. Highly recommend! A special shoutout to Kerry Ann as well—she made the check-in process seamless, listened patiently to all of our requests, and truly delivered. Her attention to detail and hospitality helped make the entire experience exceptional. Highly recommend!

Daphney Cesar1/5 · 2026-05

I wanted to love this resort because the property itself was beautiful and the food was honestly one of the best parts of the trip. The restaurants served delicious meals, and the chefs clearly put effort into the dining experience. Unfortunately, the overall stay was ruined by the way I was treated by 90 % of female staff members. I experienced behavior that came across as prejudiced, dismissive, and unnecessarily rude throughout my stay. Simple questions were met with attitude, and I noticed a clear difference in how other guests were treated compared to me. My sister and I experienced blatant racism at the French restaurant. It made me feel uncomfortable and unwelcome during what was supposed to be a relaxing vacation. However, the bellmen and the tour guide staff (which were males) were so nice. Hospitality should make every guest feel respected regardless of who they are. While I appreciate the good food and some pleasant employees, the negative interactions left a lasting impression and overshadowed the experience. Management seriously needs to address professionalism and customer service among certain staff members.

James Durant5/5 · 2026-05

Could not be happier with Andre. He is an amazing person and clearly loves taking care of people. He gets us cocktails to the room,make sure our coffee orders are on time, he make sure our mini bar is restock and finds us everywhere on the property daily We will be coming back because he made our honeymoon this best possible experience. 10/10 would ask for Andre when we come back! Thank you JOIA and thank you so much ANDRE. Shout out to Alain also he made us a bubble bath in the night which was so kool, Alain amd Andre makes a great team love them from the heart.

Alice Dixon5/5 · 2026-05

Our trip was everything we needed from we arrived. The grounds are clean, we loved the food, room and the staff. Everyone we met were friendly and nice. Special shout out to our concierge Kenisha who checked on us daily, provided excellent service and always greeting us with a warm smile. Our butler Rohan was also amazing, Lloyd from the pool bar,Ann-Marie from housekeeping and everyone else. Will definitely return.