Hollywood Mirage

gloria moya sanchez4/5 · 2026-09

La ubicación está genial. El personal muy amable, atentos, resolutivos y profesionales, solo indicar que en el bar-kiosko de la piscina 3 no pudimos tomar una cerveza ya que nos indicaron que estaba caliente porque acababa de incorporarse de sus vacaciones, en la piscina 1 no nos dejaron tomar la cerveza en la botella porque era de cristal y estábamos en la piscina aunque estábamos vestidos de calle, finalmente mi marido optó por el vaso de plástico por no entrar en debate con el camarero que no terminábamos de entender el motivo. El apartamento fantástico en cuanto a vistas, amplitud, equipamiento, indicar que el sofá no se podía utilizar porque caias hacía atrás y la limpieza se puede mejorar. Quitando estos pequeños detalles, que entiendo se solventaran, volveremos a repetir el alojamiento en Ona Mirage Holliwood. Felicitaciones a la seguridad del hotel en concreto al guarda de día, un señor rubio que es súper amable y pendiente de todo

Molly Tulley3/5 · 2026-07

We’ve just returned from our trip here we had x2 of the one bedroom apartments and x1 of the studio apartment. The rooms are very spacious and look lovely especially for the money, the actual hotel looks absolutely stunning no matter where you are, we were really impressed with that. The staff are super friendly and the entertainment team are absolutely perfect, you could definitely not be bored here we particularly enjoyed the foam party. We had breakfast included and we found it to be pretty nice just a bit slow at replacing things towards the end of breakfast service. The location is absolutely perfect you’ve got so many lovely restaurants around the hotel and it’s close to the beach for a nice walk or they offer the shuttle bus down to the beach free of charge and taxis are also cheap and readily available in reception. There’s 3 large pools with plenty of sunbeds, we were a group of 6 and never really had any troubles being seated together. The pools were clean and refreshing and the hotel gets plenty of sun for tanning we never felt like we were in the shade. There’s also different levels of noise at each one which is perfect for if you’re wanting to relax or have a dance to the music We did however have a few problems - our room in the Judy garland block did not have wifi the entire stay which caused me to have to use all my data and then have to use my own money to purchase more we did inform reception that it didn’t work and they said it was network provider issue which we understood but thought it would be fixed before we had gone home which it wasn’t it was also a bit temperamental around other areas of the hotel -we only had one cockroach in our room which we weren’t bothered about at all and thought it was to be expected however our family in the other 2 rooms claimed to have quite a lot of bugs in their room even on their counters where they were cooking etc -I know this sounds a little nitpicky but trust me if you go you’ll know what I mean, there’s no shower curtain on half the shower which causes your entire bathroom floor to be drenched the whole time we were there. you also don’t get much hot water, if me and my partner both wanted a shower only one of us would have hot water -they allow balls in the pool which I’ve never been bothered about til this holiday everyone in our family were hit by a ball on several occasions and the lifeguards/staff did not say anything- at times it wasn’t even a pool ball it was just a normal football absolutely launched at your head. -only one pool has a bar which means you’re having to trek around the hotel for a pint if you’re at the quieter 2 pools, it also quite frequently has long queues at the bar. All in all I would return as the beauty of the hotel is not to be missed and the pools and entertainment are lovely and it was a nice relaxing break for an amazing price however they do need to make some improvements:)

Andrew Dawkins4/5 · 2026-05

Very nice and spacious rooms (although we paid for a larger room as an upgrade). Friendly and helpful staff! This is about as far from the beaches and main restaurants on the seafront as you can get in the area, although it was lovely and quiet in the evenings. A good walk from the beach (with a good hill to climb on your way home), however the hotel provides a nice, convenient bus service to the seafront during the day which made the trips out much easier.

Karen Semple3/5 · 2026-08

Just returned from holiday here. Stayed in a one bed apartment, which was lovely and spacious. Got there late and just wanted a shower and go to bed, shower flooded into the bedroom so had to call reception. Security man came and turned the water off and got some towels. Next day 2 men came and spent a few hours trying to fix the leak. Next time same thing happened but not as bad so had to get them back out again eventually we could shower without the bedroom floor getting wet, but could smell damp, so probably been an issue for a while. Anyway apart from that the pools were nice and life guards were very good and helpful. Location wise it is a bit out of the way, but a free shuttle bus is available until 6.15 p.m. to Los Christianos front. Breakfast provided a lot of choice, but personally not a fan of buffet breakfasts, so only went a couple of times. A little supermarket on site was handy and there was a larger one a little walk down. A nice Italian restaurant which also did takeaway was just outside the hotel across the road. On the whole a nice complex, just a shame we had a couple of issues.

Annabelletaylor Xx1/5 · 2026-08

Unfortunately, our stay at this hotel was extremely disappointing and I would not recommend it. The biggest issue was that my ring was stolen from our room while housekeeping had access to it. This was extremely upsetting, especially as the ring had only recently been purchased. It has completely ruined what should have been an enjoyable holiday. I would expect guests to feel that their belongings are safe and secure in their room. The housekeeping service was also very poor. Our room was only cleaned once during our entire week-long stay, which is unacceptable. On top of this, we were told that it would cost €5 to get clean towels for the room, which I find ridiculous when staying at a hotel. The shower was another ongoing problem. Water constantly escaped onto the bathroom floor, leaving it soaked and creating an unnecessary slipping hazard. Overall, the lack of housekeeping, extra charges for basic necessities, the shower issue and, most seriously, the theft of my ring made this a very unpleasant experience. I would strongly recommend that management look into the security and housekeeping standards at this hotel because, based on our experience, we would definitely not stay here again.

Alice Veilleux5/5 · 2026-08

⭐️⭐️⭐️⭐️⭐️ Un service à la clientèle exceptionnel! Nous sommes arrivés à l’hôtel en famille (5 adultes, 1 enfant et 1 bébé) et, malheureusement, la chambre qui nous avait été attribuée ne convenait finalement pas tout à fait à nos besoins. Même si elle correspondait à la catégorie que nous avions réservée, nous avons expliqué notre situation à la réception et demandé s’il existait une solution. Nous avons été absolument agréablement surpris par leur réaction. En quelques minutes seulement, l’équipe de la réception est revenue vers nous avec une solution magnifique, qui a complètement changé notre expérience! Nous avons finalement été installés dans un superbe espace beaucoup mieux adapté à notre famille. Nous tenons vraiment à souligner le professionnalisme, l’écoute, la gentillesse et le souci de satisfaire le client dont l’équipe a fait preuve. Ils auraient très bien pu simplement nous rappeler que notre chambre correspondait à notre réservation, mais ils ont plutôt choisi de chercher une solution et de faire tout leur possible pour nous rendre heureux. C’est exactement ce genre de service qui donne envie de revenir à leur hôtel. ❤️ Un immense merci à toute l’équipe de la réception pour avoir transformé une arrivée qui commençait avec une petite déception en une expérience exceptionnelle! Nous sommes très reconnaissants et nous recommandons sincèrement cet hôtel aux familles.