Hotel Lennox South Beach

Sharon1/5 · 2026-07

Avoid this hotel. It is poorly maintained, poorly managed, and absolutely not deserving of its 4-star rating! As the bride, I booked nearly 20 rooms here for our wedding guests. Instead of enjoying our wedding week, we spent it dealing with hotel problems. Some of the issues we experienced: - Elevator out of service for almost our entire stay (staff admitted it was an ongoing issue), but guests were never informed before booking. - Elderly guests, families with strollers, and I (recovering from surgery) were forced to climb multiple flights of stairs. - Dirty rooms, inconsistent housekeeping, missing toilet paper and other basic supplies. - Cockroaches and poor ventilation in one guest room. - A bathroom door handle detached, trapping one of our guests inside. - Broken room safe, unreliable shuttle service, and promised welcome drinks never provided. - Food & beverage credits were not explained or automatically applied. - Incorrect charges were added after our stay and only removed after we disputed them. The management was even worse than the facilities. We repeatedly tried to resolve these issues during and after our stay, but they failed to follow through on promises, ignored our communications, and later claimed they had done everything possible to help. We have emails, photographs, videos, and written communication documenting what actually happened and showing that many of these issues were never properly addressed. If this is how they handle a wedding group of nearly 20 rooms, I would strongly recommend booking elsewhere. We deeply regret choosing this hotel.

DeWayne Grann2/5 · 2026-04

The first room we checked in to, had a broken toilet and a clogged sink. Called it in, then told the desk we were leaving for a few hours and to have maintenance fix it, came back that night to a broken toilet and clogged sink. After insisting on a new room, second room had a clogged sink. We didn't report the second sink because maintenance used a plunger to unplug the first sink (Very Disgusting!). Housekeeping never swept the floor which is not ideal for a hotel by the beach, we had to request towels that were not replaced by housekeepers, I was told I could not eat a deli sandwich in the lobby or pool area and had to eat it in my room? The desk was surprisingly rude to guests. We didn't interact with them after check-in but witnessed them being downright mean to other guests. The pool area was great! Small but elegant and serene. Hilton should look into quite a few practices at this property. It really lacks the quality you would expect! Too many better options to return to this property!

Alixandra Saucier1/5 · 2026-08

I’ve never had a worse experience with a hotel. When I checked in the man was slipped over the counter counting the minutes until he got off, he didn’t tell us about any of the amenities, including that they have beach chairs, and kept mentioning how badly he wanted to get off. The windows were paper thin so I had to blast ocean noises on my computer to attempt to sleep. The tv never worked (which someone was complaining about when we checked in so it must have been a wider issue). The water pressure was horrible. The one elevator didn’t work half the time. The AC went out in my room and they had to move me, and moved me to a room with no view at all, I looked out to a staircase so couldn’t even open the window or people could look in when they walked by. Plus the staff was unable to do anything about any of these issues, refused to refund the resort fee and barely apologized. Also the WiFi was very slow and not secure. This was a horrible experience and this hotel needs serious work.

Nieves Guzmán San Roque1/5 · 2026-08

Me he sentido realmente estafada. Pagué mi reserva de forma online, y cuando llegué me retuvieron 200USD en forma de depósito. Trabajo en el sector y lo entendí, ya que se podían generar gastos en el hotel y querían asegurar el pago de los mismos. Mi sorpresa fue el día de la salida, que tras no hacer ningún consumo solo me devolvieron 100 USD quedándose con el restante sin motivo alguno. He tratado de contactarlos pero no han dado ninguna respuesta y se han quedado con mi dinero.

Nate Jones3/5 · 2026-07

Our stay at the Lennox Miami Beach was alright overall, but it unfortunately ended up being the weakest stop of our Florida vacation. Upon arrival, the TV in our room had not been properly set up. Hotel staff were friendly and tried to help, but they spent over 45 minutes in our room on the phone with technical support before the issue was resolved. After a long day of traveling, this wasn’t the welcome we were hoping for. The biggest disappointment, however, was the valet service. The hotel does not offer a self-parking option, which would be perfectly understandable if the valet service consistently met expectations. Unfortunately, on multiple occasions—both during the day and late at night—the valet booth was completely unattended. We either had to go back inside and ask the front desk to locate someone or stand outside waiting while valet attendants were chatting with coworkers elsewhere. When they did arrive, the interactions often felt cold and unwelcoming, which left a poor impression. We’ve stayed at several Hilton properties, and one thing we’ve consistently appreciated is the professionalism and efficiency of their valet teams. That experience made the service here stand out even more, and not in a positive way. When valet is the only parking option available, it becomes a much more important part of the overall guest experience. The property itself is attractive and has a nice atmosphere, and the front desk staff were generally helpful. However, for a hotel at this price point, I expected much better attention to detail and a higher level of service, particularly from the valet team. With improvements in those areas, I think the guest experience could be much better.

claudia MAIA1/5 · 2026-06

My experience at this hotel was extremely disappointing. We chose this hotel because it was advertised as a luxury property, but from the very beginning the service fell far below expectations. Housekeeping was poor, and on several occasions basic amenities, such as soap, were not even replenished. After staying for seven days, we decided to extend our reservation. We informed the front desk that morning and were assured that everything had been taken care of. However, when we returned to the hotel that evening, we were treated with complete disrespect. We were left waiting in the lobby for approximately 40 minutes because of an issue that should have already been resolved. During that entire time, an employee named Christofer was extremely rude, arrogant, and showed no interest in helping us. I recorded the entire interaction. While we were waiting, several other guests were also complaining about different issues and were treated with the same rude attitude. What disappointed us most was not only the poor organization, but the way guests were treated. This level of customer service is completely unacceptable for a hotel that claims to offer a luxury experience. Unfortunately, this was a terrible experience. I will never return and would not recommend this hotel to anyone.