Hotel RIU Palace

Radomir Bašta5/5 · 2018-11

Krásný hotel, vynikající jídlo, výborné míchané nápoje, skvělý a úslužný personál, pokoje by si zasloužily menší renovaci,jinak vše super😁😎

Tereza Dusíková5/5 · 2018-05

Neskutečně pohodový hotel! Všem můžu jen doporučit. Příjemný personál, super jídlo (mimo bufetu možnost jít do 3 různých restaurací), hotel pouze pro dospělé, ale spojen s hotelem Riu Creole, kam můžete normálně chodit a využívat všechny služby (v této části hotelu jsou děti). Co jediné, tak je dobré se připravit na vítr, který na pláži je, ale občas to bylo naopak příjemné. Taky moře úplně klidné, ale popojdete za roh a moře je jak laguna.

Alena Röberová5/5 · 2018-02

Jihozápad ostrova, nejlepší lokalita co se polohy týče. Pro výlety idealni, všude je blizko. Hotel ma zrekonstruovane pokoje, úklid je kazdy den, vsechno jak má být. Perfektni jidlo, velky výběr a vse moc chutné. Personál hovoři anglicky a francouzky. Hotel je přímo na pláži, dobrý pristup do moře, ale boty doporucuji, protoze je zde.i dost rozdrcenych korálů

Gábor Németh5/5 · 2026-05

Perfect hotel! The rooms are brand new, spotless, and very well maintained. The staff were incredibly friendly and helpful throughout our stay. The selection of food and drinks available all day long was exceptional, with plenty of variety for everyone. Choosing the Adults Only category was definitely the best decision. The pool area was perfect and never felt crowded, making it easy to relax and enjoy the atmosphere. The beach is beautiful, and although it can be a bit windy at times, when the weather is calm the water is crystal clear and absolutely stunning. Overall, it was a perfect experience, and I would highly recommend this hotel to anyone looking for a relaxing and high-quality vacation.

Debby Marshall5/5 · 2026-07

Stunning hotel, one of the best Riu I have stayed in. Spotlessly clean and the food was phenomenal. Everything is branded i.e. it's real coca cola, sprite and spirits. The minibar is stocked daily although we didn't always get any milk but not a problem. Only managed to get into the steakhouse once, which is not surprising as it was the most popular and also closed 2 nights a week. The burgers and steak were incredible though. A big shout out to Odeal (apologies for the spelling) the pool towel lady who looked after us every day, and Leo (not sure what his duties were) who gave us the best laugh on our holiday. The only downside is there is only one pool which also has the swim up bar and it does get pretty rowdy, never had any problem getting a lounger though.

ns0071/5 · 2026-06

I have been a loyal RIU customer since 2014, which makes this experience at RIU Palace Mauritius even more disappointing. During lunch on 30 May 2026, I was served a pasta dish clearly labelled as vegetarian (“4 Cheese Mushroom Pasta”), only to discover after consuming it that it contained chicken. As a lifelong vegetarian, this was extremely upsetting and represents a serious food labelling failure. While the kitchen staff acknowledged the mistake and apologised, the handling by management was far more concerning. The Food & Beverage Manager/Assistant GM, Mr. Axel Walter, displayed a level of arrogance and dismissiveness that I would never expect when dealing with a guest affected by such a serious error. Instead of empathy and accountability, I was met with comments such as “things happen,” “the bad is already done,” and “what can we do more?” The focus seemed to be on moving past the incident rather than understanding its impact. At one point, I was left with the clear impression that management’s preferred solution was for us to depart rather than properly address the situation. The lack of empathy and professionalism throughout the interaction was deeply disappointing. What is even more disappointing is that after submitting a formal complaint, the response received largely defended the actions of the management team involved and maintained that the situation had been handled appropriately. Rather than acknowledging the failures and demonstrating accountability, the response gave the impression that protecting management took precedence over addressing a legitimate guest concern. Mistakes can happen in any hotel. What defines a quality establishment is how those mistakes are handled. Unfortunately, the lack of empathy, accountability, and professionalism shown by management significantly damaged what should have been a memorable family weekend. Very disappointing experience and not the level of service I expected from an international hotel brand.