Sandos Papagayo Beach Resort

Damaris Fernandez5/5 · 2026-04

Me he alojado una semana con mi pareja. Hemos estado muy a gusto, el todo incluído es todo un acierto, tienes todo tipo de comida y bebida prácticamente las 24h. La comida del buffet es muy variada y buena, además tienes 2 restaurantes diferentes uno de comida oriental y otro de comida mexicana a los que puedes asistir en 2 días distintos para la cena, los dos merecen la pena. En cuanto a las instalaciones están muy bien, tienen gym, spa, zonas recreativas y varias piscinas. Por poner una pega, la piscina climatizada para mi gusto no era climatizada, para mí estaba fría. Habitación y limpieza genial. Y la ubicación muy bien también, a solo 8min a pie tienes la playa mujeres de agua cristalina.

Olivia Lazaro4/5 · 2026-07

Nous avons passé 12 jours au Sandos Papagayo et, dans l’ensemble, notre séjour s’est bien passé. L’hôtel est très bien situé et offre une magnifique vue sur l’océan. Les chambres sont très grandes, confortables et impeccablement propres. Les femmes de ménage passent tous les jours et font un travail remarquable. Que ce soit dans les chambres, les restaurants, les piscines ou même les toilettes communes, tout est toujours très propre. Un grand merci à elles pour leur professionnalisme, qui a largement contribué à la qualité de notre séjour. En revanche, nous avons été déçus par les animations et l’ambiance générale. L’équipe d’animation nous a semblé trop peu nombreuse et les activités sont principalement adaptées aux enfants de 6 à 12 ans. Les annonces sont faites presque uniquement en anglais. Nous avons eu le sentiment que l’hôtel était surtout orienté vers une clientèle anglophone. En tant que Français, nous nous sommes souvent sentis exclus et nous aurions apprécié que les principales animations soient également proposées en français. Le soir, plusieurs animations ont lieu dans différents espaces de l’hôtel, ce qui disperse les vacanciers et enlève de l’ambiance. Nous aurions préféré une seule grande soirée rassemblant tout le monde. De plus, les soirées se ressemblent beaucoup et se terminent généralement vers 23 h, après quoi il n’y a plus d’animation. Nous avons également trouvé qu’il était difficile de faire connaissance avec les autres vacanciers, chacun restant dans son groupe. Après 12 jours, nous pensons qu’une semaine aurait été suffisante, car nous avons rapidement fait le tour des animations. En résumé, nous recommandons cet hôtel aux familles avec de jeunes enfants et aux personnes recherchant le calme. En revanche, si vous cherchez une ambiance de club dynamique et davantage de place pour les vacanciers francophones, vous risquez d’être un peu déçus. Malgré tout, nous garderons un bon souvenir de notre séjour grâce au cadre magnifique et à la propreté irréprochable de l’hôtel.

Sian Pegg1/5 · 2026-05

We booked the Elite All Inclusive package expecting a four‑star experience. What we got was a tired, shabby hotel that wouldn’t pass for two stars. The gap between the photos and the reality is honestly shocking. Our room set the tone immediately: a skirting board had fallen off and was left on the floor, the minibar was completely empty, no glasses, and the so‑called “Elite” extras were either missing or pointless. The robes were rough, the pillows were thin and misshapen, and the beds were two singles pushed together that slid apart all night. Food was consistently poor. Lukewarm dishes, dry paella, and wine that was barely drinkable. Hygiene was even worse — twice at breakfast we were given dirty glasses, including one filled with rubbish (used sugar sachets) and topped up with orange juice. Another had lipstick still on it. Completely unacceptable. Service across the hotel was miserable. Aside from one friendly staff member at check‑in, most looked fed up, disengaged, or simply uninterested. A smile seemed too much to ask. The pool bar had long waits despite hardly any guests, the self‑serve drink machines didn’t work, and the snack area was dirty. The spa was falling apart, with crumbling walls and a hot tub that was barely warm. On our final day, trying to book the courtesy room was a joke. Reception staff were rude, dismissive, and some ignored me entirely. When I finally managed to book it, no instructions were given until I asked. I then spoke to the manager, whose attitude matched the rest of the staff — rude, defensive, and completely uninterested in resolving anything. He told me my complaint was “too late” and should have been made within 2–3 hours of arrival, which is laughable considering many issues only become obvious after sleeping in the room or eating in the restaurant. He also claimed that “95% of guests are always happy,” which I simply do not believe. We travel often, and we’re realistic — things aren’t always perfect. But this hotel is nowhere near the standard it advertises. It is poorly maintained, poorly managed, and nowhere close to four‑star quality. The only positive was the TUI rep, Elisabete, who was polite, helpful, and actually listened. We would not return, and we would not recommend this hotel to anyone expecting even basic standards of cleanliness, service, or hospitality.

Chris Taylor1/5 · 2026-09

⭐️⭐️⭐️ We stayed at this hotel last week and, putting the serious concerns aside, the hotel itself is lovely. The rooms were great, the food was excellent and overall there is a lot to like about the resort. Unfortunately, our experience was seriously affected by concerns about two members of the animation team. One member is a blonde man, around 30, with his hair pushed back and tattoos. During our stay, I witnessed behaviour towards young female guests that I found extremely inappropriate and concerning. The second is another blonde member of the animation team with curly hair who frequently wears aviator sunglasses. I witnessed him grabbing a female cleaner in the dinner hall. She appeared visibly distressed by what happened, and from her appearance I would estimate that she was very young, possibly around 16. I sincerely hope hotel management will investigate these incidents properly and take the appropriate action to ensure that both guests and staff feel safe and respected. As a parent, this is particularly concerning to me. My daughter is of a similar age to some of the young girls staying at the hotel, and I would not feel comfortable bringing her back while these concerns remain. It is genuinely disappointing, because the hotel itself has so many positives. The food, rooms and facilities were all very good, but unfortunately the behaviour I witnessed has completely changed my view of the hotel. For that reason, we will not be returning.

Mandeep Kaur5/5 · 2026-05

Had a great stay at Sandos Papagayo Hotel. Very quiet location. The staff were lovely and the hotel itself was very clean. The food choice and quality was excellent. I had a lovely seaview it was nice to leave the door open and hear the waves at night.

Pietro Galanti3/5 · 2026-08

L’hotel offre numerosi servizi. Tuttavia, lascia a desiderare per quanto riguarda la qualità dei servizi, l’igiene e la cura delle finiture. I piatti al ristorante sono spesso sporchi e nella mia camera mancavano alcune parti del parquet. Inoltre, nei primi giorni del soggiorno, mia sorella ha avuto la febbre alta e, pertanto, è rimasta in stanza. Durante le pulizie si è sistemata sul balcone e ha visto che il personale si limitava a rifare il letto senza sostituire le lenzuola, nonostante fossero praticamente zuppe di sudore a causa della febbre. Anche le tazze presenti in camera erano sporche. La palestra presenta alcuni macchinari danneggiati; inoltre, la leg extension è montata al contrario, rendendola di fatto una pessima leg curl. In sintesi, l’hotel offre molti servizi, ma l’igiene e la cura dei dettagli non sembrano essere tra le sue priorità. Sarebbe preferibile offrire meno servizi, ma gestirli e mantenerli adeguatamente.