MYND Yaiza

Daisy L1/5 · 2026-07

Room 1618 Swim Up — Ruined our first ever family holiday I’m a single mum and saved up for such a long time to bring my children on our very first family holiday — and this place has completely destroyed it. Room 1618 was never cleaned properly. We had ants everywhere. They sprayed them then just left all the dead ones lying around — and the live ants have already come straight back. When I spoke to staff, their answer was simply “this is a tropical country” and told me I should just accept an infestation — outrageous. I even saw a badger wandering on my patio. Wild animals roaming around is unhygienic, unsafe and totally unacceptable when you have young children staying here. Noise early morning is unbearable — we cannot sleep — WiFi barely works at all inside the room. On top of this: - Kids Club is only open ONE HOUR a day — nothing like advertised - NO pools are heated — freezing cold and completely unusable for children I reported all of this repeatedly — yesterday, today and tonight. Staff promised action — delivered half‑measures, excuses, or nothing at all. They told me Guest Relations would speak to me at 10:30am, but after being ignored and dismissed constantly, I have zero hope anything will improve. I saved every penny I had hoping for a lovely break and happy memories with my kids — instead we are stressed, tired, disappointed and told pests are just something to expect. This was supposed to be special — it’s been the opposite. If you care about cleanliness, safety, honesty, or actually getting what you pay for — do not stay here. Save your money and your family’s happiness — go literally anywhere else.

Tamara San Miguel2/5 · 2026-07

Tengo varias cosas que decir con respecto a este hotel. Un diez para la animación del hotel. Alba, Diego, Alicia y César unos cracks. Los niños han disfrutado muchísimo con ellos. Son fabulosos y super amables cariñosos y atentos con los niños. Y en los espectáculos de la noche lo daban todo para hacérnoslo pasar bien a padres y niños. Y muy bien también el servicio de Camareros del restaurante. Muy simpáticos y con mucha paciencia. Atentos a lo que se necesita en cada momento. El hotel está cerca de la playa pero en julio que es cuando hemos ido eran fiestas de la zona y ponen la feria al lado del hotel y si te toca con vistas a la feria hay muchísimo ruido a la noche. La habitación que cogimos que era con piscina era pequeñísima. No podíamos movernos apenas siendo 3 y sitio para dejar las cosas mínimo. Y el baño también super pequeño. La terraza llena de hormigas y la piscina algo sucia. Y el servicio de limpieza dejaba mucho que desear ya que las camas se quedaban arrugadas y el suelo ni barrían. Hice prueba dejando un papel en el suelo y estuvo allí 5 días sin moverse. Y la comida pese a ser temática todos los días postres y entrantes muy repetitivos y si se acababan depende la hora no reponían. Así que si llegabas sobre las nueve o cogías postre nada más llegar o te quedabas sin nada. Muy bonito por fuera y zona piscinas también muy amplio y visualmente precioso, pero muchas cosas a mejorar.

Stephen Shaw5/5 · 2026-10

Used MYND Yaiza day pass as we weren't flying home until late at night. From my experience could not fault at all. Pleasant check in, towels are provided for the sun beds, free welcome drink, free lunch, and 10 percent discount on all drinks. Lovely quiet pool area loads of beds, and a room available for 5 euros for a shower before heading to airport including towels. Good value all round.

Anne Beesley3/5 · 2026-10

Location is good near to marina and good restaurants. From here it went downhill. We arrived late were given a room and told out of reception and turn left. It was dark we didn’t know the hotel and what wasn’t told us was that we had to walk all the way around the pools etc to get to room. So 2 70 year old ladies were left to sort themselves out!!! I went back to reception and a lady came and helped us find the room. Whoever thought putting a short wall sectioning off the bathroom was a good idea has never used it.. Bothtoilet and shower are left exposed to the bedroom and the smoked glass offered no privacy. One other point if you want us to recycle please tell us what goes in blue, yellow,black and green sections. The food at breakfast was ok but dinner was not so good.. not enough staff which meant running around looking for cutlery, plates and cups. Air conditioning not effective and there is none in reception so you sit sweating waiting for return to airport. The staff were pleasant and helpful but overall we won’t be returning l.

Spencer Ogg3/5 · 2026-10

Modern, clean and well designed, but lacking warmth and attention to detail MYND Yaiza is a modern, well-presented hotel with some real positives. The rooms are exceptionally clean, thoughtfully laid out and make excellent use of the space. The beautifully planted grounds are another highlight, and having a choice between family-friendly and quieter pool areas works really well. Unfortunately, the hotel lacks warmth and genuine hospitality. The reception team didn’t create a particularly welcoming first impression, and throughout our stay, staff rarely acknowledged or greeted guests walking past. There was also no visible management presence, which perhaps contributes to the lack of personal service. The standout staff were those at the pool bar and cleaning team, who were consistently the friendliest and most welcoming people we encountered. The pool areas could benefit from more attention throughout the day. We didn’t notice regular cleaning or checks, and the sun loungers in particular could do with a thorough scrub. Breakfast is a fairly standard four-star buffet, with a reasonable selection and plenty of hardworking staff keeping everything clean and replenished. Unfortunately, dinner in the à la carte restaurant was disappointing. Both the food quality and service were poor. One particularly good feature is the flexible half-board credit system. It offers excellent flexibility and value, allowing guests to choose how to use their allowance rather than being tied to a traditional half-board arrangement. Well located for restaurants, bars, beach etc. Overall, MYND Yaiza has clearly had considerable thought put into its design, layout and facilities, but less attention seems to have been given to the hospitality experience. It’s a perfectly functional, comfortable hotel, but lacks the warmth, personality and attention to detail that make a stay memorable.

Steve Reece2/5 · 2026-10

Good location and a clean modern hotel. Room cleaning staff where excellent and the room was very clean. That being said there are a few issues Room layout is poor. We had a Superior double. The bed was situated so that if you opened the front door the bed and it's occupants are exposed. When the door is open passers by can see the toilet. I awake before my partner and like to go outside to read or stroll. Couldn't do this because of the door location and walking her up when opened. There was staffing issues in that the queue for drinks at the lobby bar could be 10 - 15 mins during the day. A glass was broken outside the lobby bar and it took around 10 mins to be cleared up. Reception staff not interested and referred to bar staff and it would appear it could only be cleared up when a second member of the bar staff turned up. No tea or coffee making facilities in the room. Our room 1604 was in a good position next to the quiet pool. But the pebbled path outside seemed to be the main throughfare for staff arriving or leaving and for the cleaning, glass collecting trollies etc which where extremely noisy. You could not sleep after 8.00 when the cleaning staff started either them talking or the trolleys. Lunch was a "takeaway" service and available in the dining room reception. Not as advertised in the pool bar. Didn't eat in the buffet but poor reviews from other guests. Used the a la carte restaurant a few times, very good. Same menu every night though. There is an electronic check in procedure which is complicated and not very welcoming. Not what you need when you are checking in at 11.30 at night when all you want is a key. Needless to say will not be returning.