Hotel THB Flora

Leila Price3/5 · 2026-07

First time staying at this hotel. We were self catering and stayed across the road at flora II . rooms were very nice , had basically everything we needed and cleaners in everyday. Only small issue with the room is the shower was very temperamental when pressing a button in to switch the water to the overhead shower and would often switch back to the hand held shower head. another small issue is that in the room there were no propper bowls only dishes. Not big issues just some things that was a little inconvenient. Pool in flora 2 seemed quieter then the main pool which we liked and wasn’t a fight to get a sun bead, however there is a smell of cat feaces in some areas around the pool because the cats will use flower beds as litter trays. Can’t comment on the restaurant food however the pool snacks were very nice with a variety of options and staff very nice. Hotel is closer to the old town than the new town , hotel is located on a larger hill which didn’t bother us however just bear in mind if you’re someone who struggles with walking or doesn’t want to be paying for a taxi a lot. A taxi ride from new town was about 3-4 euros. Hotel is also in a good location to get bus to playa Blanca or arrecife, bus stop only 2 min walk away

Emma Harknett3/5 · 2026-06

Our 3rd visit to this hotel. We stayed in flora 2, as we have in previous years. Actually requested a quiet room on my holiday booking, but was dissapointed to be given one right by the pool. The studios are basic, but clean. However the issue is that the housekeeping come crazy early, like sometimes around 9am. I’m on holiday, I don’t want to get up crazy early! We stayed for 2 weeks, and don’t think our bedding was changed once. We had to turn the cleaners away a few times as we had not long woke up. The reason I like coming back to this hotel is because of the lovely stray cats that occupy the property. We have seen the same bunch for the past 3 years, and love how friendly and affectionate they are. Reading on other reviews, they are not a nuisance; and will only come to you if you make an effort towards them, or feed them. They are very clean, and are no bother at all. We fed them every day, and some nights thr cats would come and sleep in our room with us. We also bought a large bag of cat food/treats for the hotel to give the cats once we’d left. One particular member of staff, I think his name was angel, seemed to love the cats and he told me through Google translate! That he’d look after the cats, and that he loved them. A credit to the hotel. Location is very good for the old town, a good 20/25 min from the strip. Very close to the supermarket

Natalija Lukašová5/5 · 2025-10

Super dovolená, na pláž je to do 700 metru. Měli jsme polopenzi na snídani vždy byli varena vajíčka nebo na grilu, omeleta na grilu, vajíčko s tortilou a zeleninou, každý den nová specialitka od šéf kuchaře, pancake. Hodně různých sýru, šunek a salamu. Čerstvá zelenina a ovoce, velký výber sušeného ovoce a různých oříšků. Na veceri byl ruzný vyber masa: ryby, hovězí, kuřecí, vepřové. Mohli si vybrat i detska pizza, hranolky, brambory…

Marfi 61/5 · 2025-09

Nejhorší dovolená za poslední dobu – pokud milujete teplo, chaos a slabý vánek, je to pro vás! Klimatizace v pokoji je naprosto k ničemu. Fouká sice slabým vánkem, ale místnost prakticky nevychladí. Nastavil jsem teplotu na 18 °C a po 24 hodinách termostat stále ukazoval kolem 23 °C – vážně, to je skoro jako kouzlo, které nefunguje. Ať nastavíte, co chcete, výsledek je nulový. Slíbená návštěva technika? Možná přišla, ale žádná změna – člověk má pocit, že se z bláta dostal rovnou do louže. Lednička chladí tak slabě, že námraza byla větší než její výkon. Musel jsem ji rozmrazovat hned první noc. Matrace jsou proleželé – jedna téměř nepoužitelná, náhradní stav stejný, postele se od sebe odjíždějí, takže si je člověk musí spojit vlastní páskou. Jedině matrace z gauče se dala použít jako provizorní řešení. Na snídani je pití zdarma, na večeři už nikoli. Číšníci se chovají, jako by vás každý okamžik chtěli přinutit zaplatit, a obyčejná voda stojí přemrštěných 2 € za 0,5 l. All-inclusive? Zapomeňte – hotel ani nemá tuhle možnost. Bazén na fotkách vypadá luxusně, ale ve skutečnosti je menší než váš obývák. Lehátka jsou vždy obsazená, takže pokud nepřijdete brzy ráno, místo máte jen v představách. Úklid pokojů probíhá každý den, ale téměř vždy, když jste uvnitř, takže si v klidu zrelaxujete jen na chodbě. Autobus na pláž jezdí zdarma, ale jen třikrát denně a nezastavuje u hotelu, i když kolem něj projíždí. Místo toho staví daleko, takže cesta je zbytečně složitá. Okolí hotelu působí pustě, navíc tu hrozně fouká a bez zimního vybavení se sem radej nepouštejte, rozdíl teplot až 10 stupňů v závislosti na dni a části ostrova – skoro žádná zeleň, minimum aktivit a žádný „wau efekt“. Ulice jsou plné dotěrných obchodníků, kteří účtují víc, než ukazuje ceník. Paradoxně je levnější koupit pití na benzínce (1,5 l limonády za 1,5 €) než v místním supermarketu. A silnice? Nesmyslná omezení 40, 60, 80 km/h i tam, kde je přehledná rovina. Chvílemi jsem měl pocit, že tu regulují rychlost podle nálady místních koček. Shrnutí: Za cenu 18 000 Kč na osobu je tato dovolená opravdu jako položka vyhozených peněz. Jediným pozitivem byl balkon s výhledem na oceán – ideální pro sledování, jak si všichni ostatní užívají slunce jinde. Za poloviční cenu by se to ještě dalo tolerovat, ale jinak rozhodně nedoporučuji Lanzarote ani tento hotel.

Karla Bowden2/5 · 2026-10

Very disappointing after four years of staying here — we won’t be back We’ve stayed at THB Flora in Puerto del Carmen for the last four years in a row, so unfortunately we know the hotel very well. This year, however, was by far the most disappointing experience we’ve had, and we’ve decided that we won’t be returning. On our first night, we were given the wrong room due to an error by Love Holidays, not the hotel. We completely understand that the booking issue itself wasn’t the hotel’s fault. What really disappointed us was the way we were treated when we arrived. We were tired, stressed and understandably frustrated, and despite the staff seeing this, there was very little empathy or hospitality. We felt like our situation was an inconvenience rather than something they wanted to help resolve. There were also serious concerns during our stay regarding security. A wedding party staying at the hotel was reportedly robbed. Sadly, this particularly concerned us because, having stayed here several times over the years, this isn’t the first time we’ve experienced or heard about guests being robbed during a stay. When this happens repeatedly, you start to question how secure the hotel actually is. Then, on the last morning, I went to use the bathroom and, as soon as I sat down, water from the ceiling started leaking directly onto me. It was an unpleasant and frankly unacceptable experience. The general attitude of the staff was another major disappointment. Rather than feeling welcomed, we found a lot of the staff to be rude, abrupt and unhelpful. This included some of the pool/lifeguard staff, whose manner towards guests was particularly unfriendly. We appreciate that the hotel was busy, but being busy shouldn’t mean basic customer service goes out the window. We also asked about a late checkout and were told it couldn’t be accommodated because the hotel was busy. We understand that late checkout isn’t guaranteed, but throughout the stay there seemed to be very little effort to accommodate guests or make them feel valued. The facilities were another issue. After spending time around the pool, there was only one shower and one bathroom available for guests to use. The queue for the shower was ridiculous — I ended up waiting around an hour just to be able to shower before leaving. What makes all of this particularly disappointing is that we’ve been coming here for four consecutive years. We’ve given the hotel our loyalty, and based on our previous experiences, we genuinely expected better. Unfortunately, this stay has completely changed our view of THB Flora. From the lack of hospitality and poor attitudes to the security concerns, leaking ceiling and inadequate facilities, the overall experience was extremely disappointing. After four years of returning, we won’t be staying at THB Flora again.

Stevie Yates5/5 · 2026-06

We returned last week from our 2 week stay at thb flora. When we arrived we didn't have a view from our room like we expected we Spoke to the director and he explained they was fully booked and asked for some time after 2 nights we where moved to a room over looking the pool the service was brilliant. The cleaners where lovely and did a great job constantly on the go cleaning. Bar staff and restaurant staff where brilliant very friendly. My son loved lina and the chef. The biggest shout out we need to give is to KEVIN (entertainment) he made our holiday he is the most kind,funny,friendly & talented person ever our kids absolutely love him and so did we nothing was ever to much and his talents are endless hes an assest to the hotel. Also to Juan he was brilliant with the children aswell they are very good at what they do I hope the hotel appreciates them as much as we did and are grateful to have them. We would definitely visit again 💙