Gran Melia Palacio De Isora

MANU2/5 · 2026-07

Veníamos con la expectativa de pasar un finde de desconexión y de comodidad esperando una buena atención y buenas instalaciones. Sin embargo, la realidad fue todo lo contrario. Nada más llegar ya el parking no está incluido, 15 euros por día. Llegas y te llevan las maletas a la habitación junto con otras maletas de otras habitaciones, y con caída incluida de las mismas, por lo cargado que iba. Entras en la habitación y un olor a humedad importante, en las dos habitaciones. Nos dijeron que se estaba preparando la otra habitación y resulta que nos la dan más tarde y estaba dos plantas más arriba y a otro lado, supuestamente porque era mejor, pero no fue así. Ya no se incluyen los productos que se incluían antes Clarins. Ha bajado mucho la calidad. Vamos a la piscina y nos encontramos con las hamacas bastante deterioradas, y pedimos unas colchonetas, y nos respondieron que solo había para la zona de adultos. Es inaceptable que tenga que venir a un hotel 5 estrellas y llamado Gran Meliá y me tenga que clavar los hierros en la espalda para disfrutar de un rato de sol. Seguidamente al día siguiente pedimos unos cócteles , piña colada, siendo la peor piña Colada que he probado en mi vida. No sabía a nada a pesar de tener que pagar 13 euros por cada una. El desayuno, el buffet parece un mercadillo donde tienes que hacer cola para que te sirvan una tortilla, ponerte Nutella. El café de muy baja calidad. El servicio de los empleados no está adaptado para un hotel 5 estrellas. Nos encontramos además con gran cantidad de personas en prácticas. Por último, el último día, desde las 10 am tocaron dos veces cada poco tiempo. Una para ver si faltaba algo del minibar y otra para limpiar. Viene uno a descansar y sale peor de lo que ha venido.

F K5/5 · 2026-06

We have just returned from an amazing stay at Meliá Palacio and had the best time from start to finish. The hotel is beautiful, extremely clean, very well maintained, and has a great atmosphere throughout. The welcome on arrival was excellent, with drinks offered during check-in and help with our bags, which was a really nice touch and set the tone for the rest of the holiday. Our room was fantastic, modern, comfortable, and one of the best parts of the stay. The pools are great and there was always a lively atmosphere around the resort. As the week went on, the hotel became busier and it became more difficult to get sunbeds, but that’s to be expected and didn’t affect our enjoyment. The roof top bar was also a nice addition, and may go under the radar for some guests, a great spot to watch the sunset. The staff were friendly and hardworking throughout the hotel, but one person deserves special recognition: Randi Castro from Nemo’s Bar. Randi was absolutely brilliant all week. He was always friendly, welcoming, quick to help and genuinely seemed to care that guests were having a good time. No matter how busy the bar got, he remained attentive and professional. What stood out most was how genuine he was—he wasn’t just doing his job, he was actively helping create a great atmosphere for everyone around him. Staff like Randi are what turn a good holiday into a memorable one. He is a huge credit to the hotel and deserves recognition for the outstanding service he provides. The food overall was very good. Breakfast was fresh, tasty and offered plenty of choice for a buffet, although queues for eggs could get quite long at peak times. The highlight was definitely the Teppanyaki restaurant. The food was incredible, Lucas the chef was amazing and made the experience really enjoyable, while Josie provided excellent service and was fast, attentive and friendly throughout. Tomas Jimenez from Circle was also very pleasant and welcoming, while Jesus at Agave provided great service. Our only disappointment was waiting quite a long time for a table at Agave despite there appearing to be empty tables available. The evening entertainment was enjoyable and there was always something going on at night. The spa facilities were excellent and very relaxing, although the massage prices seemed a little expensive. If I had any criticisms, they would be very minor. Food and drinks around the resort are expensive, the beer selection could be better, and restaurant reservations are difficult to get unless you book them as soon as you arrive. That’s definitely my biggest tip for future guests. Overall, these are small points and none of them came close to ruining what was a fantastic holiday. The beautiful hotel, excellent facilities, great pools, lovely room and outstanding staff far outweighed any negatives. We will definitely be back and would probably choose the all-inclusive option next time. Thank you to everyone at Meliá Palacio for a brilliant holiday, and especially to Randi Castro for helping make our stay so memorable.

Eugenia Bonelli1/5 · 2026-02

Very disappointing stay – not comparable to a 5-star experience Please be aware when booking that this hotel does not meet 5-star standards; in our experience it felt closer to a 3-star property. Service throughout the stay was poor. Calling reception from the room meant waiting on the phone for 5–10 minutes each time, and staff were generally not helpful. For example, when we asked reception to help book a restaurant, we were told this could not be done over the phone and that we had to walk to reception in person, despite the rooms being quite far away. I travelled with friends for a relaxing break, yet we were allocated rooms directly in front of the children’s pool. This meant constant noise and no sense of peace. It would make more sense for this area to be prioritised for families with children rather than guests seeking a quiet stay. Our “deluxe” room also had no balcony, which was unexpected for this category. Pool drinks were served in plastic cups, again not what one would expect from a hotel marketed at a higher standard. Breakfast was buffet-style and the coffee was very basic — black coffee with milk served separately, with no barista service available, which feels like a minimum expectation at this level. The bed was also quite uncomfortable, although the pillows were acceptable. Overall, we left very disappointed with the service and facilities, which did not match the level advertised.

James Tattersfield1/5 · 2026-10

This is our third visit to Gran Meliá Palacio de Isora, having enjoyed two fantastic holidays here previously. This time, we’ve brought my parents along after recommending the hotel so highly, which makes our disappointment even greater. One of the main reasons we returned was Nami Asian Bistro, by far our favourite restaurant. However, upon arriving on Monday, we discovered it was already fully booked for every evening of our stay. We hadn’t even been given the opportunity to make a reservation. Despite raising this with the concierge team, the only alternative offered was Oasis. While we appreciate their efforts, this doesn’t really address the issue. For a hotel of this standard and price, I find this unacceptable. Guests should not arrive for their holiday only to discover that some of the hotel’s most popular restaurants are effectively unavailable to them for their entire stay. The booking system clearly needs reviewing, whether that’s allowing reservations before arrival or ensuring availability is fairly allocated to incoming guests. We’ve been loyal returning customers and have recommended this hotel to others, so it’s particularly frustrating to feel that we’re missing out on one of the very experiences that encouraged us to return. The hotel remains beautiful and the staff are generally excellent, but this has significantly affected our enjoyment of the holiday. At five-star prices, it’s reasonable to expect a five-star experience, including fair access to the restaurants being advertised as part of the resort. I sincerely hope management takes this feedback seriously and makes meaningful improvements.

Jeremy Davis5/5 · 2026-10

This is a top tier hotel and resort. We're spending 6 nights here and it's been exceptional in every aspect. We have a standard room and it's plenty of space for a family of 4 (2 small children). The room is kept clean with all amenities restocked daily. Some of the fixtures and switches are dated but that does not detract from the overall functionality. The public spaces are gorgeous. The pools provide plenty of variety throughout any given day and stay. The food is great for the price point. And dinner at the one restaurant we were able to book was outstanding. We're on the all inclusive package and it has been great value. The cocktails are made to order and use quality liquor. The frozen ones are blended on the spot, not premixed. The kids have loved the kids club and evening activities. There's simply an element of class to this hotel that adds to the experience. All staff are friendly and do everything they can to accommodate you. This is the type of holiday I'd like to do again, exactly as we've done it this time. That says it all.

COMBES Julien5/5 · 2026-09

Un lieu magnifique et pourtant tout avait si mal commencé !!! Nous sommes arrivés à 13h pour le check in. Pas de chance la chambre n'est pas prête. On nous annonce 15h maximum. C'est la règle certes mais avec un bébé après une longue journée de voyage on pourrait espérer être un peu prioritaire, surtout qu'il fait très chaud à cette heure. Bref nous prenons notre mal en patience mais à 14h30 notre chambre n'est toujours pas prête, nous avons du changer la couche de la petite dans le hall et nous ne pouvons pas lui faire de biberons puisque l'eau du robinet n'est pas potable et le verre de bienvenue est de l'eau aromatisée. Nous décidons d'aller manger pour passer le temps et lorsque nous revenons à 15h30 la chambre n'est tjs pas prête !!!!! Cette fois le réceptionniste semble gêné et comprend qu'il y a un problème. Nous sommes fatigués et maintenant nous sommes énervés ! Le réceptionniste s'excuse et nous dit qu'il va nous trouver une autre chambre (sans proposer de surclassement malgré les tracas...) En quelques instants un porteur nous amène dans notre nouvelle chambre qui donne....sur la piscine familiale. Musique à fond, animation pour les enfants alors que nous demandions juste du calme pour notre nourrisson 😭 Enfin nous avons une chambre, mais , toujours pas lit bébé . Il faudra 30mn supplémentaires pour que le lit bébé soit livré ....mais il est cassé 😭 Une vingtaine de mn plus tard un nouveau lit sera déposé et tout le monde pourra se reposer de cette longue journée mais nous nous demandons si nous sommes vraiment dans un 5*. Heureusement le reste du voyage sera un vrai bonheur , la chambre est confortable et spacieuse, nous avions une terrasse avec transats et lits balinais et donnait sur la piscine. Quel plaisir . La vue est superbe , la piscine à débordement aussi. Les bâtiments sont très agréables pour se promener . Le petit déjeuner est copieux et savoureux mais les repas sont trop chers. Le restaurant italien olio fait les plus mauvaises pâtes carbonara au monde :( mais les pizzas sont bonnes. Il y a plein d'activités toute la journée pour petits et grands et simplement marcher le long de la mer et regarder le coucher de soleil occupera largement vos journées. En haute saison il y a peut être bcp de monde mais mi septembre c'était parfait !! Nous reviendrons