Red Level Palacio de Isora

kay2/5 · 2026-06

Overall a disappointing experience at Red level Gran Melia. The Resort itself was beautiful but the junior suite didn't feel like one compared to other 5 star resorts I've been to, it feels like you're paying £200+ extra for a slightly larger standard room. The room service for Red level is shockingly bad. Note that I am not talking about all staff but multiple times when me and my partner had ordered room service, they would eagerly ask for a tip and when turned down (as we didn't feel their service was sufficient), their mood would immediately change and become sulky towards us. We had one instance where the staff came into our room with the food inside a heated trolley, and proceeded to leave the entire trolley inside the room for us to take out the food ourselves, zero service and manners. We actually chose this hotel for my partner's birthday, so one day prior, I spoke with reception whether a cake can be arranged to be delivered to our room the next day, which was his upcoming birthday and our final day at the resort. I specifically requested the cake to be delivered before noon the next day as we knew it was our last day and wanted to make the most of it. Next day comes- no sign of cake until past noon, multiple calls made to the reception to chase this up before it arrived. I had already agreed to pay for this so ended up spending the entire morning-noon of my final day at the resort inside my room as I didn't want to miss the cake.

Tom Jones1/5 · 2026-05

Would struggle to recommend this hotel. The resort is generally impressive but there are a lot of negatives which spoilt the stay for us, and given the price I don’t think it’s worth it. - Do not do half board or all inclusive, it’s a complete rip off. It’s cheaper to pay as you go - Main buffet breakfast is poor, red level is good but the other restaurants on site look really underwhelming - On check in we were told we would be able to check out at 2pm, the day before we checked out called reception to confirm. They advised late check out was now not available and we’d need to be out of our room by 12 but we could get another room to have a shower at, but we’d need to call back in the morning to confirm it. The next day we stopped by reception and asked for a room to be allocated for a shower before leaving, they said they could offer us a room for an hour and a half between 4:30pm and 6pm. At 4:30pm I went to reception to get the keys to the room, it turned out to be on the other side of the hotel and we’d been allocated 2 half hour slots in a tiny room with a shower, it was a complete faff and very disorganised. We were told our bags would get picked up at 6pm, no one turned up and it took repeated calls to organise everything. - Birds and flies at breakfast were very irritating, unhygienic and staff seemed to do nothing about it. - Rooms were not cleaned to the highest standard. - Most disappointingly after calling the reception late in the evening to let them know we had got engaged on the second to last day of our holiday to see if they could do anything special for us, they advised they’d let the manager know- we got absolutely nothing, not even a congratulations message. We were willing to pay for champagne or flowers etc. Very disappointing. Edited: replied to our review but offered no solution

Tito Munoz5/5 · 2026-02

The Ultimate Red Level Experience A Triple-Crown Celebration Our 3rd Year of Perfection. The Red Level at Gran Meliá Palacio de Isora is in a Class of Its Own My wife and I just returned from our third consecutive year at the Gran Meliá Palacio de Isora, staying from February 13th to the 18th. We return every year specifically to celebrate my wife’s birthday, and once again, the resort exceeded every possible expectation. While the entire property is a stunning, impeccably clean, and beautifully maintained oasis, it is the Red Level (Adults Only) experience that keeps us coming back. We were given a truly magnificent ocean front room featuring a private whirlpool. There is nothing quite like the "unforgettable" feeling of watching the Atlantic waves from your own balcony. The resort itself is breathtakingly beautiful and taken care of with such obvious pride and detail, but the Red Level provides that extra layer of exclusivity and peace that makes a holiday feel like a dream. We made reservations at each of the incredible restaurants on-site. From the first night to the last, the food was consistently incredible and the service was nothing short of top notch. Every meal felt like a special event, perfectly fitting for a birthday celebration. What truly sets this resort apart is the human element. We want to extend a massive, heartfelt thank you to Vero, the Assistant Director at the Red Level. Vero is the heart of this operation; she personally ensured that every detail of our stay was flawless and made the "most fantastic" experience possible for us. However, we know that an experience this seamless is a massive team effort. We want to specifically highlight: The Red Level Desk: Their professionalism and warmth make the check-in and concierge experience feel personal and elite. The Adults-Only Pool Team: The service poolside was amazing—attentive, friendly, and always one step ahead of our needs. In a world where you can travel anywhere, the Red Level team makes it impossible for us to want to go anywhere else. They don’t just host you; they treat you like family. To Vero and the entire Red Level team: thank you for making my wife’s birthday so memorable once again. You have created memories for us that will last a lifetime, and we are already looking forward to our fourth visit next year! Sincerely Tito & Charleen

Olga Rodríguez5/5 · 2026-06

Hemos pasado unos días fantásticos en el Gran Meliá Palacio de Isora RedLevel, la experiencia ha sido de 10. Lo que más nos ha gustado ha sido la tranquilidad que se respira en todo el hotel. Es el lugar perfecto para desconectar, relajarse y disfrutar de unas buenas vacaciones. Las instalaciones son preciosas, jardines cuidados, piscinas espectaculares y rincones donde apetece quedarse horas disfrutando del ambiente. Destacar la impecable limpieza, y la calidad de la comida, que nos ha encantado durante toda la estancia. Pero, sin duda, lo mejor del hotel es su gente. Todo el personal ha sido muy amable, cercano y siempre dispuesto a ayudar con una sonrisa, haciendo que nos sintiéramos cómodos desde el primer momento. Queremos agradecer especialmente a Leila por la cálida bienvenida en el check-in; a Felipe, de recepción, por su ayuda y atención durante estos días; a Rafa, del desayuno, que nos atendió cada mañana con muchísima simpatía y profesionalidad; a Felipe, del equipo de desayuno, siempre atento y amable; a Michelle, que nos recibía cada día con una sonrisa; y a Gustavo, por su ayuda con el equipaje y su trato tan cercano. Gracias a todos hemos disfrutado de unas vacaciones maravillosas. Nos vamos con muy buenos recuerdos y con muchas ganas de volver!!! ;)

gloria diaz5/5 · 2026-05

El Gran Meliá Palacio de Isora Red Level Solo Adultos es, sin duda, nuestro hotel favorito para disfrutar de las vacaciones. Más allá de la altísima calidad del servicio, sus preciosas instalaciones, las vistas, la tranquilidad, la temperatura perfecta de sus piscinas y la excelente oferta gastronómica, queremos destacar un gran acierto de gestión: la separación entre las zonas Solo Adultos y las de familias con niños. Esta perfecta coordinación permite disfrutar de una opción de tranquilidad y descanso absoluto. En este sentido de buena gestión, queremos hacer una mención a Marta Vilach, que supo solucionar con gran acierto un problema que tuvimos en nuestra primera estancia y que derivó en que pudiéramos conocer a fondo este maravilloso hotel. En el apartado gastronómico, queremos destacar muy especialmente la altísima calidad y el servicio exquisito de los restaurantes a la carta. Aunque nos han encantado todos los que hemos tenido el placer de probar, queremos hacer una mención especial a nuestros grandes favoritos: Oasis, Le Bistrot Provenzal y Nami, agradeciendo enormemente a todo su personal por hacernos disfrutar tanto. Pero, por encima de todo, el factor verdaderamente diferencial de este hotel es su equipo humano. Su amabilidad, su trato exquisito y esa capacidad para anticiparse a tus necesidades hacen que te sientas literalmente como en casa. Nos gustaría agradecer profundamente la atención de todo el personal, al equipo de Red Level (Moha, Mohamed, José Ángel, Karen...), restauración (Lorenzo, Javier, Marco, Yamilé, Gregorio, Eliana…) limpieza (Margarita...) y demás personal. Nos encantaría recordar todos los nombres, pero es imposible; por favor, daos todos por mencionados y agradecidos. Y para poner el broche de oro, la verdadera joya de la corona para nosotros: VERO (Red Level) y FERNANDO CHURY. Son profesionales de un nivel excepcional y bellísimas personas. Poseen una sensibilidad especial para cuidar al cliente habitual, con detalles y atenciones que marcan la diferencia y constituyen uno de los motivos principales por los que elegimos este hotel una y otra vez. Deseamos transmitir a la dirección de Meliá que tienen una suerte inmensa de contar con trabajadores de esta inmensa valía. Su proactividad, su eficacia y capacidad resolutiva, su excepcional empatía y su calidez humana, su capacidad para personalizar cada detalle y hacer que cada estancia sea perfecta, son un activo invaluable para la cadena que merece el mayor de los reconocimientos. Y como hemos estado tan a gusto, no solo ampliamos esta estancia, sino que además volvemos en dos meses, y ya lo estamos deseando. Muchas gracias por todo!

Siebert Beheer1/5 · 2026-04

We hadden het geboekt als Adults Only . Bij aankomst bleek het een hee druk familie hotel te zijn met een klein deel (zwembad en restaurant) waar geen kinderen mochten komen. De kamers lopen door elkaar dus huilende baby’s naast je en gillende kinderen op de gang. We houden van kinderen en hebben ze zelf maat we zijn een weekje zonder kinderen weg en betalen extra voor adults only. Ze verkopen dit op internet als Adults only om extra gasten te trekken en hebben het zelfs in hun naam staat maar dit klopt niet. Je zit in een enorm druk familie hotel. En eerlijk: je rook heel vaak een rioollucht l. De restaurants vallen helaas ook erg tegen. Dos Naifes waar je ca 200 euro per persoon betaald was echt niet goed. De andere restaurants vrij platte vettige gerechten. Erg jammer. Personeel wel vriendelijk.